The Royal Bank of Canada experienced some fundamental managerial errors in May 2003. It was reported as a major “glitch” that had been caused by wrong configuration during the installation process. A simple problem had severely affected the lives of millions of people. In this essay I will discuss the security and control problems such as the simultaneous upgrade of both the main and back-up systems. This will lead into the strategies management could have used to prevent these problems happening in the first place and what they can do differently in future. I will also explain how management neglected the public relations side of the issue which had customers questioning the reliability and stability of Royal Bank of Canada ultimately …show more content…
It shows a lack of integrity and signs of incompetency when promises are not kept and policies are not adhered to. For example, the Royal Bank of Canada had assured that all systems and accounts would be normalised by Thursday, June 3rd. However, people were still experiencing difficulties with their accounts later in the week. The cumulative effect of its errors was widespread. Hundreds of thousands of other workers around Canada ran into similar delays or difficulties accessing their deposits. These people affected may have responded better to the delays had the main figure (George Nixon) of the Royal Bank of Canada been present to make the announcements.
Overall the Royal Bank of Canada dealt with the computer glitch reasonably well. It was fixed quickly and effectively. For most customers it was only a matter of not having their account figures displayed at their fingertips which they were so familiar with, and the minority who did struggle, such as a law firm executive assistant by the name of Andrea Mitchell, was forced to ask her employer for a cash advance to make up for her temporarily lost pay check. Following the announcement that the bank had resumed normal business practices, they began the process of clearing up any banking fee errors, and resolved discrepancies from service charges and overdraft interest. They indicated that all accounts should be reflected accurately in customers following statements. To do this accurately RBC hired Crawford
a mistake. The trust for such a big bank has decreased by the customers. This was mainly
The United States Congress chartered the Second National Bank in 1816 in order to control unregulated currency at the state-level banks. After several states questioned the constitutionality of the bank, Maryland imposed a tax on all banks that were not chartered by the state. By 1818, Maryland approved legislation of taxing the Second National Bank of the United States that was chartered by Congress, which is part of the Federal Government.
Opening: " TD Bank, America's most convenient bank" everyone has heard of that slogan before. TD bank stands for Toronto- Dominion Bank. The TD banks are not an international company; they are located in the United States and in Canada. TD Bank is one of the largest banks in the United States and provides their customers with a full range of retail, small business/ commercial banking products and services at thousands of convenient locations. Social reasonability is something very crucial in a company, without social responsibility your company would not have the success it does nor would it be looked at in the same light it is now. What is social responsibility? "The idea that companies should embrace its social responsibilities and not be solely focused on maximizing profits. Social responsibility entails developing businesses with a positive relationship to the society which they operate in." For example somebody who has an objection to drinking alcohol wouldn't want to invest in a liquor store.
Canada’s Banking Industry is the section I used and think is useful for my essay because it explains the banking industry very well. This section provides a mass variety of information about the industry, some of which were not talked about in my other references. This is a reliable source because it is the textbook I use for my International Business class. Lorie Guest has also written, The World of Business: A Canadian Profile. Along with writing business textbooks, she is also a high school business teacher in Waterloo, Ontario.
After reviewing the Georgia Clerk of Courts website your property located at 970 Sidney Marcus Blvd, #1308, Atlanta, GA 30324 was foreclosed July 3, 2012. SunTrust Bank held both a first and second mortgage on the property. The principle balance on the first mortgage was $101,417.82 and the principle balance on the second mortgage was $40,721.00.
One example Dhaliwal gave was dealing with customers that have trouble saving their earnings and blaming the representatives for having insufficient funds. The customers with little or no balance get charged a Non-Sufficient Funds fee if they are in this situation and that is something that the tellers cannot control. This is a strict company policy and as a teller, it is hard to explain to the customer. It is crucial that these situations get handled carefully, because it is a client based company and you want your customers to be happy and stay with the institution for their banking
You raised some really valid points about RBS Bank. In order to gain the trust of its stakeholders, the bank needs to take account of its social, environmental and economic impact going forward. RBS's executives should have an understanding of its culture deeply in order to know its issues and how to make adjustments to its business strategy. There is still a long way to go to repair the bank’s reputation, finances and the economy.
In Canada, the onus for meaningful, profitable customer relationships rests clearly upon the banks. Royal Bank embodies this philosophy and strives to tailor its products and services accordingly. Following is a brief overview of how Royal Bank has adjusted key banking initiatives to its social environment and Sales Culture. Royal Bank has been a long-term proponent of proactively selling its products and services to customers. Following the methodologies espoused in Managing Local Markets from Change, the bank has developed a sales infrastructure that includes weekly sales goals, regular sales meetings, and a system of sales incentive compensation.
What is a financial intermediary? A financial intermediary is an organization that raises money from investors and provides financing for individuals, companies and other organizations. Intermediaries are a stop on the road between savings and real investment. Mutual funds and pension funds are two important classes of intermediaries. A financial institution usually suggests a more complicated intermediary doing more than just pooling and investing savings. Banks and insurance companies are good examples.
With the aid of relevant sources and appropriate research methodology, the researcher wishes to answer the question, “How adoption of IT did solved an existing banking problem of the Royal
Baring Bank board member totally dropped the ball when it came to risk assessment. During a meeting with his boss Nick stated, “I’d go up to see him in the afternoon, but we mainly talked about football… As for business, we scarlet talked about it.” This means that the business risks are not identified and are not candidly discussed with board of directors. Allowing Nick to hire who he chose was not the pre-initial problem. The pre-initial collapse was neither checking nor evaluation who he hired. This showed that Barings didn’t evaluate risks with regards to new personnel. Also, since Nick was allowed to control trades on the floor and control the office on the back end; this showed the lack of checks and balances; and allowed Nick to get involved with unauthorized business activities. Through this Nick created the 8-8-8-8-8 account. When the 8-8-8-8-8 became aware to upper-level management, it was easily pushed aside. Baring bank didn’t properly evaluate all of the risk. “Nick, what’s the difference between initial margin and variation margin?” This question was asked to Nick from one of his recruits that worked in the back office with him. It is clearly true that Barings provided employees with adequate resources; however
Technological advancement has had a gigantic effect in the banking industry. Over the past few decades, the financial services industry has changed considerably with banking transforming from the pen and paper method to the computers and internet method. The pen and paper method took weeks or even months for the transaction to be eventually completed, and then the dramatic introduction of the computer and internet method which changed that time frame to only a matter of seconds to be completed, which reduced the amount of time and labor needed to complete a transaction significantly. Banking is considered one of the most important economic sectors with it being severely influential and responsive to any little change, whether it is domestic or international. Some extreme changes that were brought about by the development of this new technology turned into a globalized nature for the financial services industry. One stroke of a key on a computer could and would change a person 's life extensively or even have a global impact. The new technologies that were created and introduced changed how the consumers managed their money from that time on. Technology has helped to protect peoples’ hard earned money and make it much more impossible for people to be able to write out bad checks or even holding up a bank. The advancement in technology however, also came with some security risks as most things do, that could affect the money that people trusted with the bank and
RHB Banking Group, in steps forward to be environmental friendly organization, firmly believes in starting internally before conducting and inspiring externally. The Group recognizes the effects of a corporation can cause to the environment thus, are willing to dedicatedly applying environmental policies into processes involved and also educating workforce of RHB regarding the environment.
It was noted that with the aid of an external consultant, Bank Solutions had their current data center DRBC Plan written down in the year 2007 and was last tested in the same year. The testing was a shallow table-top walk-through with no intensive assessments to ensure dependability and compliance to industry standard security frameworks. The plan has taken long before being updated hence some elements of the plan may not be adequately addressed as purposed. With an acute increment and unprecedented growth in information technology and security systems over the years, the old DRBCP would prove ineffective at the face of an information security breach or a disaster. This is attributed to the use of outdated elements such as outdated hardware and software.
Online banking and financial services have revolutionised the consumer and corporate banking industry in the last few decades or so by giving customers the power to conduct their banking anytime, anywhere and without all kinds of paperwork and branch visits. This has been possible with the help of massive investments in information technology, systems and communication infrastructure linking the banking industry network with their universe of customers. This empowerment has also given the financial services industry a platform to create financial products with which to woo the marketplace to grow market share, revenue and profits at rates not seen before. However, this win-win situation has come at a cost for the banks. Financial crime or fraud in the last few decades was largely restricted to cheque or loan fraud by individual fraudsters. The perpetrators seem to have kept pace with the evolution in banking services. The threat landscape today is such that every time the banking industry presents innovative financial products and a convenient way to do business with its customers, it also attracts a whole new category of fraud risk and new opportunities for the fraudsters. The financial fraud fraternity today is well equipped with Information Technology (IT) tools, both in terms of hardware and software, alongside trained staff, both internal and external to the banking industry. They work as a well oiled organisation and are decentralised sufficiently to cover