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The Collection And Hardship Policy Sets Out Zagga Market Pty Ltd Essay

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Zagga NCCP Compliance – Collections and Hardship Policy Nature/ purpose of document The Collections and Hardship Policy sets out Zagga Market Pty Ltd’s (Zagga) obligations when undertaking enforcement action against borrowers in default. Part A of this policy relates to collections, and it covers: (a) the notices that Zagga must provide to the borrower throughout the enforcement procedure; (b) the effect of disputed accounts and hardship notices on enforcement procedures; (c) the requirements of the NCC that apply to the repossession and sale of mortgaged property, postponement of enforcement proceedings and acceleration of enforcement procedures; (d) the reporting of borrowers in default to a credit reporting body; and (e) alternative arrangements Zagga may implement in place of enforcement action. Part B of this policy relates to hardship, and it covers: (f) the identification of hardship notices given by borrowers; (g) the assessment as to whether: (i) the borrower is, or will be, unable to meet their obligations under the credit contract; and (ii) if so, whether and how, the credit contract can be changed; (h) reassessment of the borrower 's circumstances and the approval of additional periods of hardship relief. Application of policy / Distribution The policy applies to all staff in the Collections & Recoveries team. It also applies to the staff members of Zagga’s outsourced service provider, whenever one is used. Responsible Manager Leonie Chapman Zagga

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