external IT professionals to develop and maintain their Human Resource Management Information Systems (HRIS). Before the "client-server" architecture evolved in the late 1980s, every single HR automation process came largely in form of mainframe computers that could handle large amounts of data transactions. In consequence of the high capital investment necessary to purchase or program proprietary software, these internally developed HRIS were limited to medium to large organisations being able to
|49 | |Constraint Management at Southwest Airlines |7 |57 | |Lean Systems at Autoliv |8 |61 | |Versatile Buildings: Lean Systems |8 |65 | |Inventory and Textbooks
percent for related overhead costs. Objectives F Fay knew that developing a new information system was critical to implementing a vision that focused on sales rather than service, and she wanted to sponsor this new information system. Although the Information Services (IS) Department had worked to improve the technology for call centers, past projects never went anywhere. The new reservation system project, ResNet, would be managed by business area leaders and not Information Services managers—a
strategies in the market. Haier product categories range from refrigerators, refrigerating cabinets, air conditioners, washing machines, televisions, mobile phones, home theatre systems, computers, water heaters and DVD players. By April 2006, the Haier Group has obtained 6,189 patented technology certificates and 589 software intellectual property rights. On January 31, 2004, Haier was named one of the brands among world’s 100 most recognizable brands, listed by the World Brand Laboratory, one of the
be used. Some cases are written entirely from published sources but most have been prepared in cooperation with and approval of the management of the organisation concerned. Case studies can never fully capture the richness and complexity of real-life management situations and we would also encourage readers and tutors to take every possible opportunity to explore the live strategic issues of organisations – both their own and others. The following brief points of guidance should prove useful in
fictional accounts of situations and collections of actual organisational data and articles from public sources are not as effective for learning as fully developed cases. A comprehensive case presents you with a partial clinical study of a real-life situation that faced managers as well as other stakeholders, including employees. A case presented in narrative form provides motivation for involvement with and analysis of a specific situation. By framing alternative strategic actions and by confronting
number of trees cut each year does not exceed the amount of new growth. This book is printed on acid-free paper. Copyright © 2009 by John Wiley & Sons, Inc. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning or otherwise, except as permitted under Sections 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission