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    what matters most. The book provides information on how to have hard conversations, improve listening and problem solving skills. It is applicable in our personal and business life. Essential Information:
 Difficult Conversations How to Discuss What Matters Most Stone, D., Patton, B., & Heen, S. (1999) New York, New York: Penguin. ISBN0-670-88339-5 Outline of the Thesis: General Subject Matter: Business communication Theme: Communication during uncomfortable conversations. Thesis:

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    only. It can be noted that all three versions of EMH indicate a role for passive management and no role for active management. As competition makes sure that any new information is reflected in stock prices. Supporters of the EMH believe that active management is a wasted effort and that the expenses are unjustifiable. “Fama disputed that in an active market of large numbers of well-informed and intelligent investors, stocks will be appropriately priced and reflect

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    Art of Listening

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    The Art of Listening www.humanikaconsulting.com Learning outcomes • Explain what we mean by listening skills • Identify why listening skills are important, from an employability perspective • Identify key reasons why we often fail to listen effectively • Adopt simple listening techniques to ensure that you listen effectively Introduction • Almost 45% of time we spend in listening. • An essential management and leadership skill. • A process of receiving, interpreting and reacting to

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    Active Listening Journal I have been evaluating conversations I have had over the past few days to find good candidates to record in this journal. The first conversation which has been relevant to write about is one that I had on FaceTime with my parents. We had the opportunity to talk for almost half an hour on Sunday afternoon. We talked about many different things, including how our days were, what the weather is like back home and up here, how my brothers are doing, how our dogs are doing, and

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    The goal of a substance abuse counselor is to help clients overcome their struggles with addiction and assist them in working to improve their quality of life. Substance abuse counselors specialize in treating many forms of addiction, from drug and alcohol abuse to eating disorders. Effective counseling involves applying several strategies and techniques to promote recovery and prevent relapse. The clients in the videos struggled with several addictions. The client in the first segment of the video

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    sense of wellbeing towards recovery and placing a focus on his strengths. Engaging a client with their challenges and goals are suggested to be of focus instead of an individual’s mental health status or symptoms (Novotná, Urbanoski, & Rush, 2011). Active listening Due to Marks very depressed state, the initial interaction required a great deal of empathy and high degrees of compassion. When first engaging a client, it is important to be compassionate and empathetic and listen without interrupting

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    “You never get a second chance to make a first impression.” --Will Rogers Scenario #1: A teen attends a convention with members of a school organization. Students from all across the region are present. She hangs out near the perimeter, checking everyone else out. There’s a frown on her face and her arms are crossed tightly over her chest. She wonders why no one is trying to get to know her. Scenario #2: A teen attends a convention with members of a school organization. Students from all across

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    piano performances, and invention trivia. These components together, along with a caring and competent staff, allow The Arbors of Bedford to fulfill their mission statement. In order to develop a therapeutic relationship with the residents I use active listening skills to communicate effectively with them and I practice empathy to make them feel understood. There is one resident at my site who is

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    Reflection Paper

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    The PowerPoint for last class really summarized what I have been learning for my interviewing and counseling skills class. There are so many aspects to focus on as a counselor. One has to learn active listening skills, pay attention to body language, ask the right questions, not give too much advice, become a good observer, etc. I have focused so much on using theses skills for the first time that I have not realized that these can be used in different ways. In a classroom, one does not get to have

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    Classroom Reflection

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    I have been working in Mrs. Bogner’s 5th grade classroom at Columbus Elementary in Edwardsville, IL. The class itself has a mix of different learning abilities, ranging from very low level students to very high level students. Although it is not considered an inclusion class, there are have multiple students in our classroom who spend a majority of the school day in a special resources classroom where they get extra help in subjects such as math, reading, and English, but then come back into our

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