Communication Planning
The following is a list of AAE key stakeholders:
Director of IT
Executive Director
Senior management
Information Security Officer.
The secondary stakeholders are the:
AAE personnel
AAE customers and Passengers
Airport tenants
Civil and federal authorities
Regulatory agencies
Information Systems Contractors
The Board of Directors.
Communication Resources
All key stakeholders are supplied with the following items for AAE emergencies: a company cell phone; a laminated card with all contact phone numbers and email addresses; and the BCP inside a three-ring binder.
The following protocols are implemented for each group during a data breach incident:
Management
The Information Security Officer is responsible for reporting
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Law Enforcement
The Director of Public Safety becomes the liaison between AAE and law enforcement agencies; while, the Director of Public Safety will communicate with the company lawyers via cell phone for legal consultation during the incident handling phase. They will document important legal issues via email and use the company phones for all communications.
However, the ISO is the point-of-contact between the incident response team and the Director of Public Safety. The ISO will use email or face-to-face meetings to communicate with the Director of Public Safety and law enforcement agencies. In addition, he’ll use resources from the IRT incident handling kit to communicate with the IRT.
Customers and passengers (The Public)
All passenger/customer phone calls, emails, social media posts, questions and voicemail about the incident are directed to the AAE Public Relations department. Additionally, the Director of Public Relations will contact company attorneys via company cell phone for consultation before disclosing the breach to the media and the
As stated earlier, the 9/11 attacks revealed the indomitable spirit of the US and awakened a sleeping giant, which was very reminiscent of the US response following the attacks by the Japanese on US forces in Hawaii. Both 9/11 and Pearl Harbor attacks galvanized the American people into action and caused the government to heavily invest resources to combat enemies of the US; the Axis enemies during World War II and “the terrorists”, wherever they may be located, following 9/11. One of the first NIST deficiencies to be corrected were the operational protocols for intra- and inter-agency communication. This, in part, has been addressed in the Incident Command System (ICS) since the purpose of ICS is to integrate operations between public safety entities at all levels of government.
The Alcoholics Anonymous (AA) meeting that I attended was held at the Alcoholics Alana Club in Anaheim, California on Thursday. The meeting started at 7:30 in the evening, though many members gathered earlier to smoke and mingle outside. The members were a mix of Caucasian and Hispanic individuals that ranged from early 20s to late 60s. They seemed to be over lower socioeconomic status (SES), and the majority of them had tattoos and piercings. This particular meeting was a speaker meeting, so the meeting began with the leader welcoming everyone and announcing the people visiting from other states, as well as people who shared that this was their first meeting. He then called up a couple people to read certain chapters of the AA book. Another individual then volunteered to be the ‘10 minute speaker’, and briefly shared his story and how the 12 steps helped guide his recovery. The treasurer then passed around a donation basket and handed out sobriety chips, and a 10 minute break followed. After the break the guest speaker shared his story for the next half an
March 12, 2011 to Present – M.A.P.P.S./Special Projects Unit – Assigned as the Division M.A.P.P.S Coordinator which involves addressing system issues between the Division and the vendor. Review and monitor M.A.P.P.S. MV Stop Module Reviews to ensure members are properly documenting stop data in accordance with SOPs. Ensure M.A.P.P.S compliance with the Law Enforcement Professional Standards Act of 2009, P.L. 2009, Chapter 121. Responsible for conducting analysis of trends using relevant data and risk management cues in order to provide recommendations for remediation to Division Command. Serve as the only conduit to ensure the M.A.P.P.S. system is consistent with current technology and risk functions. Responsible for overseeing the construction of the annual M.A.P.P.S waiver which involves serving as the liaison between the system vendor (MSA) and the Information Technology Bureau. Presented risk data at the quarterly Risk Management Advisory Panel meetings through PowerPoint presentations and supplemental handouts. Ensure OPRA requests are completed accurately. Provide M.A.P.P.S Supervisory Training to newly promoted sergeants. Presented risk analysis information to representatives from Hollywood PD to assist in addressing their federal oversight program.
AA meetings are something I am all to familiar with. My dad has a drinking problem and all my life it’s been something thats affected not only himself but our family. Nine months ago I would have never thought I would ever be sitting in a one of these meetings because I knew I would never allow alcohol to take my life in the direction it took my fathers. When my dad hit rock bottom I was able to get him the help he has needed the majority of his life, he finally checked himself into rehab. This was huge, this was the first step in the right direction and I would do my best to be there for him every step of the way. He had to attend meetings throughout the week and I did my best to attend all the ones I could. Before the first meeting I attended I was a little nervous even knowing I was not going to have to say or do anything. I thought they’d
What would be the potential needs of the company’s employees when receiving a message about this incident?
Supplies could be needed in one area, but without communication that area might not be able to reach out for those supplies. Communication amongst first responders is important for information sharing, so that information can flow between different jurisdictions and agencies. When looking at the efforts of first responders, communication is the one constant variable, which without communication all efforts would be in vain. (Newman & Clarke, 2008) The National Incident Management System (NIMS) places an emphasis on the importance of communication when dealing with response efforts. The National Incident Management System shows how having a unified command systems can benefit the response efforts to disaster. However, without proper and efficient communication, a unified command system cannot proceed efficiently.
Emergency services face vast difficulties in the operations field when handling emergency situations, whether it comes from handling a minor accident to a catastrophic catastrophy. Many of the difficulties do not come from the actual incident, but instead they arise from forming a rescue team containing different agencies and people. For the benefit off all individuals participating, it is imperative that there be a unified command structure in place to effectively coordinate and oversee the tasks that need to be accomplished. The need of a unified command was seen from the hardships faced in incidents, bringing forth the development of the Incident Command System that was designed to be used in an array of conditions, to bring all
Data security is the responsibility of the information system team. Three responsibilities of this team are making sure the data is accurate, protecting the data from unauthorized users, and correcting the data if it is damaged. This includes protecting the system by firewalls, gouging phishing, and protecting data from a hardware or software loss.
An Initial recommendation determined that all local and state governments work together to develop one set of state protocols utilized during a crisis. These protocols would be implemented by all responding or involved agencies during a county or state crisis declaration. As with any area, territories and boundaries are a major issue. Without a clear, concise directive, the different state and local police agency jurisdictions may handle this combined protocol. However, the assortment of EMS agencies within my direct surrounding area would certainly have issues as to who establishes the EMS incident command. Unfortunately, there are still too many boundaries that even lower scale multi-victim motor vehicle accidents have previously caused friction between responding agencies.
During a review of the history of FIBRESCOPE, conducted by the Federal Emergency Management Agency (FEMA) reveals that one amor innovation was the development of the Incident Command System or ICS. FEMA describes ICS’s effectiveness and significance as being implemented by most Southern California dire departments as early as 1981. From this, ICS has spread through the fire service throughout the country. It has been found to be utilized for many responses other firefighting, being used to manage incidents from natural disasters to hazardous materials spills, to major
As the Disaster Coordinator for the city I am responsible for ensuring the public safety and welfare of the citizens within the city's jurisdiction. This requires me to have a full understanding on my role and responsibilities for managing disaster response and employing resources in order to save lives, protect property, the environment. Additionally I’m tasked to preserve the less tangible but equally important social, economic and political structures. My first reaction was to alert the regional Joint Terrorism Task Force to prepare them for possible activation. Next it is vital to gain situational awareness and develop a Common Operating Picture (COP). This COP is the who, what, where, when and how as it relates to the incident. Situational awareness starts at the incident site and includes continuous monitoring of reporting channels to gain
The book, “National Incident Management System: Principles and Practice,” by Dr. Donald W. Walsh, Dr. Hank T. Christen, Christian E. Callsen, Geoffrey T. Miller, Paul M. Maniscalco, Graydon C. Lord, and Neal J. Dolan, describes ICS as, “…a system for domestic incident management that is based on an expandable, flexible structure…” (Walsh, et al., 2012, p. 12). Due to this flexibility, Walsh et al. state that ICS is commonly used by all levels of government as well as by a number of non-governmental agencies and the private sector. ICS is structured around five sections. These sections are command, operations, planning, logistics, and finance/administration (Walsh, et al., 2012,
The role of PFAD (Police, Fire, and Ambulance Dispatcher) is to operate radio, telephone, or computer equipment at emergency replication centers. Receive reports from the public of crimes, fires, and medical or police emergency. PHAD are the first to receive the emergency calls. After getting the information of the reasoning for the call. They dispatch the emergency department needed. One of the most important things they need to do is keeping the caller on the line and calm.
How do an incident response plan and incident response team help reduce risks to the organization?
Establishing the incident command system is first and foremost. The system establishes a common organizational structure that is conducive for different types of agencies as well as multiple jurisdictions to be able to effectively work together in response to the situation. The components of this system include the Incident Commander, who oversees all aspects of the disaster response, operations, planning, logistics and finance/administrative (Briggs & Twomey, 2003).