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AAE Key Stakeholders Paper

Decent Essays

Communication Planning
The following is a list of AAE key stakeholders:
Director of IT
Executive Director
Senior management
Information Security Officer.
The secondary stakeholders are the:
AAE personnel
AAE customers and Passengers
Airport tenants
Civil and federal authorities
Regulatory agencies
Information Systems Contractors
The Board of Directors.
Communication Resources
All key stakeholders are supplied with the following items for AAE emergencies: a company cell phone; a laminated card with all contact phone numbers and email addresses; and the BCP inside a three-ring binder.

The following protocols are implemented for each group during a data breach incident:
Management
The Information Security Officer is responsible for reporting …show more content…

Law Enforcement
The Director of Public Safety becomes the liaison between AAE and law enforcement agencies; while, the Director of Public Safety will communicate with the company lawyers via cell phone for legal consultation during the incident handling phase. They will document important legal issues via email and use the company phones for all communications.
However, the ISO is the point-of-contact between the incident response team and the Director of Public Safety. The ISO will use email or face-to-face meetings to communicate with the Director of Public Safety and law enforcement agencies. In addition, he’ll use resources from the IRT incident handling kit to communicate with the IRT.
Customers and passengers (The Public)
All passenger/customer phone calls, emails, social media posts, questions and voicemail about the incident are directed to the AAE Public Relations department. Additionally, the Director of Public Relations will contact company attorneys via company cell phone for consultation before disclosing the breach to the media and the

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