Assessing Quality: Cost of Getting Wrong or the Benefits of Getting It Right

1980 Words Dec 17th, 2012 8 Pages
Student No: 1031650 BS2582 – Operations Management Assignment

Assessing Quality: Cost of getting wrong or the benefits of getting it right

Executive Summary:
This report has been written with the intention of improving Euro-Recycling Ltd’s quality management and therefore the quality of service provided. This will be essential in the future of the company as it looks to branch out in the market while also maintaining its established relationships with current customers. The first part of the report will focus on what quality means to a business and also what customers expect from businesses operating in certain markets. The consequences of bad quality and the benefits of high quality will also be examined in order
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(P.Finney, 2012)
Quality, Environmental & Occupational Health & Safety Policy
Quality, Environmental & Occupational Health & Safety Policy

Management Top Level Review
Quality, Environmental & Occupational Health & Safety Review Committee Management Top Level Review
Quality, Environmental & Occupational Health & Safety Review Committee
Quality, Environmental & Occupational Health & Safety Goals & Objectives
Quality, Environmental & Occupational Health & Safety Goals & Objectives

Internal & External Auditing
Internal & External Auditing

Function Objectives
All Functions
Function Objectives
All Functions Process Performance Monitoring Metrics Reporting All Functions Process Performance Monitoring Metrics Reporting All Functions

Processes plus Procedures, Standards, Projects for Continuous Improvement All Functions
Processes plus Procedures, Standards, Projects for Continuous Improvement All Functions

This shows that the system is used in all functions of the
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