David Bart, General Manager of the Plaza Inn, received a letter from the hotel association of which the Plaza Inn was a member. The letter stated that the hotel’s service levels did not measure up and that the front desk and reservations, two critical departments, received the worst ratings among all of the association’s properties. Unless the management of the Plaza Inn could submit a plan for guest service improvement and pass the next inspection scheduled in six months, its membership would be rescinded. In fact, at the Plaza Inn, the inability to efficiently expedite phone calls and respond to guest needs was troubling to Bart, not only from a guest service perspective, but also from the standpoint of lost revenue. DISCUSSION QUESTIONS TO ASSIGN 1. What structural change is indicated at the Plaza Inn? 2. How could the Plaza Inn develop a collaborative strategy? 3. How could technology help solve the problems at the front desk? 4. What changes in culture are needed at the Plaza Inn? DISCUSSION 1. What structural change is indicated at the Plaza Inn? The Plaza Inn was reopened in 1983 in a stable environment with little competition. However, the environment became more dynamic and uncertain. The end of David Bart’s first year at the Plaza Inn was marked by the outbreak of the Gulf War. During the first quarter of 1990, occupancy hit an all-time low of just 40%. As environmental uncertainty increases, the Plaza Inn has to become more organic and shift to a flexible,
Hypothesis 2: It might be that Boston Pine Street Inn housing the chronically homeless for a longer period of time than need be, which caused Pine Street Inn to use more services helping them to sustain a functioning life.
In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.
The reporting party (RP) stated resident Rita Henderson was brought into the hospital due to gangrene of her right heel. According to the RP the resident was treated in Eisenhower Medical Center located at 39000 Bob Hope Dr., Rancho Mirage 92270 (760) 346-7772 in February 2017 and release on 2/26/17 to Brookdale Mirage Inn's Skilled Nursing facility. On 3/15/17 the resident was seen again in the emergency room due to a bruise and pain to her right leg. At the time of her visit the resident displayed no signs of an ulcer. The resident was returned to the assisted living portion of Brookdale Mirage Inn at that time. Subsequently, the resident was brought into the hospital on 3/11/17 with multiple severe pressure ulcers resulting in gangrene. The RP disclosed the resident's right heel was gangrenous and her left heel sustained a pressure sore. In addition the resident sustained a hematoma to her upper right arm and a laceration to her upper left leg. The RP stated the gangrene was discovered during physical therapy by the physical therapist.
The walls take on an even more drastic meaning at the end, when Bartleby is shipped off
Our goal is to work collectively and cohesively by converging our mindsets and strengths together. We feel that it is essential for us to work well together and create meaningful relationships in order to be successful in both the Business Management and Managing Work and Teams courses. The vision of our team is to establish strong teamwork skills that will supplement our future success throughout our four years at Smith. As a team we envision achieving these goals by creating an open environment where team members feel comfortable to communicate their opinions and ask questions. We will implement this by utilizing a collaborative mindset where we will be able to learn from each other and share our learnings with our future teams. As a team
2. David taught myself a lot in the short period that he was here. For example, the first one was the fact that with the inmates, some of them were never taught very basic life skills. From taking a bus around town to opening a bank account, most inmates never had a mentor to watch to know how to perform as an adult. This is important to look at when being in a prison setting due to the fact that society looks at inmates as criminals when they are so much more than that, especially in a juvenile atmosphere. This is the point in their lives where they need the positive attitudes and help in
There are a number of support functions used by large hospitality businesses with the aim to support and improve the overall efficiency of a business. The four support functions I will be looking at are finance, customer services, marketing and human resources.
To enrich children's understanding and respect of cultural identities within the service’s community educators need to first gain a solid understanding of the cultural identities within the centre themselves. Open communication between educators and children and their families is a key to gathering information from each child’s cultural background and cultural identity. Using collaborative partnerships between educators and family members will assist with gathering information and inclusivity between all cultural groups represented in the Centre's community. Collaborative Partnerships are defined as “involving two-way communication and negotiation where educators and family members share information, exchange ideas and work towards shared goals” (Arthur et al. 2015 P37).
At long last, after what seemed like an eternity, the lunch bell rings throughout the platform, bringing joy to all the men that hear it. I halt my work and wipe the sweat off of my forehead, feeling absolutely exhausted. I open my toolbox and grab my granola bar and whiskey. Out of the corner of my eye, I notice Fred grabbing last week’s paper, no doubt to share his newfound information of Amelia Earhart’s revolutionary accomplishments with his friends. I also spot Louis holding what appears to be a new cigarette box of his own, accompanied by his two buddies, Bill and Alvin, the latter of which had taken off his tank top due to the intensity of the heat. I decided to tail Vincent and his two buddies as everyone starts to head over to an empty beam. I decide to sit on the end, next to Vincent’s group. As I quickly wolf down my granola bar and wash it down with a swig of whiskey, I can hear Vincent talking to his
Elgin Ozlen and his girlfriend were visiting New York from California. They chose to stay at the Astor on the Park in the city's Upper West Side. While the Astor is not known for its ritziness but rather for its proximity to the subway and Central Park, it is still a 3-star hotel with a decent reputation. Imagine the surprise of this young couple when they received an amazing greeting.
This paper describe Stamford Plaza Hotel Auckland. It is a five star hotel located in Auckland City center. Stamford Plaza as a multinational company owned by Stamford Land Corporation Limited, has strong market position in New Zealand and Australia. Its target market focus on luxury and top level travelers. By using effective 4P’s marketing instruments, Stamford Plaza Auckland attracts loyalty customers and develop new potential guests. We also use SWOT analysis to demonstrate the competitive advantages and disadvantages the hotel is facing with. Via analyzing threats and opportunities, we can give some recommendations on hotel market strategies. Finally, we get the conclusion on hotel outlook.
Amber Inn & Suites, Inc., formed in 1979, operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average, each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO, the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability. This company is positioned as a limited-service hotel which does not have the amenities such as a restaurant, lounge, or meeting rooms. This type of hotel is classified under a midscale hotel with food and beverage, such
Marriott International envisions itself to be the world’s lodging leader. Its mission is to provide the best possible lodging services experience to customers who vary in backgrounds, language, tradition, religion and cultures all around the world. Marriot is committed to environmental preservation through using environment-friendly technology and engages in social responsibility and community engagement. We value our shareholder’s so we will only take steps that will ensure our growth. Most importantly, through our “spirit to serve”, we emphasize the importance of Marriott’s people and recognize the value they bring to the organization’s growth and success. It aims to increase revenues by 9% every year, to increase
“Thanks for your time and we appreciate you for bringing your concern to our attention. We understand your concern expressed in your post and we truly apologize for any inconvenience caused. However, you need to understand that ours is a family business and we strive to serve our community better and so we encourage our customers to bring their children, grandchildren to our children’s story hour. Regarding the concern, you have raised, we are currently evaluating various options and we may consider introducing a separate lounge area with pleasant ambience while keeping it away from the children play area while children can play and enjoy their story telling hour. We hope you as our valuable customer will understand. Thank you for your cooperation and patience for allowing us to serve our customers better.”
In a report issued in October 2015, Marriott International recognized the 25th anniversary of its diversity and inclusion program, though the tradition of inclusion goes back decades. Formally launched in 1990, the program’s track record of success is extensive: continual increasing commitment to diversity and inclusion and full support of the contributions of all of its associates; suppliers; guests; and the communities they serve. From a rise in the number of diverse- and women-owned hotels to exceeding diverse spending goals to its #LoveTravels campaign, Marriott continues to stand at the forefront of equality.