David Bart, General Manager of the Plaza Inn, received a letter from the hotel association of which the Plaza Inn was a member. The letter stated that the hotel’s service levels did not measure up and that the front desk and reservations, two critical departments, received the worst ratings among all of the association’s properties. Unless the management of the Plaza Inn could submit a plan for guest service improvement and pass the next inspection scheduled in six months, its membership would be rescinded. In fact, at the Plaza Inn, the inability to efficiently expedite phone calls and respond to guest needs was troubling to Bart, not only from a guest service perspective, but also from the standpoint of lost revenue. DISCUSSION QUESTIONS TO ASSIGN 1. What structural change is indicated at the Plaza Inn? 2. How could the Plaza Inn develop a collaborative strategy? 3. How could technology help solve the problems at the front desk? 4. What changes in culture are needed at the Plaza Inn? DISCUSSION 1. What structural change is indicated at the Plaza Inn? The Plaza Inn was reopened in 1983 in a stable environment with little competition. However, the environment became more dynamic and uncertain. The end of David Bart’s first year at the Plaza Inn was marked by the outbreak of the Gulf War. During the first quarter of 1990, occupancy hit an all-time low of just 40%. As environmental uncertainty increases, the Plaza Inn has to become more organic and shift to a flexible,
The reporting party (RP) stated resident Rita Henderson was brought into the hospital due to gangrene of her right heel. According to the RP the resident was treated in Eisenhower Medical Center located at 39000 Bob Hope Dr., Rancho Mirage 92270 (760) 346-7772 in February 2017 and release on 2/26/17 to Brookdale Mirage Inn's Skilled Nursing facility. On 3/15/17 the resident was seen again in the emergency room due to a bruise and pain to her right leg. At the time of her visit the resident displayed no signs of an ulcer. The resident was returned to the assisted living portion of Brookdale Mirage Inn at that time. Subsequently, the resident was brought into the hospital on 3/11/17 with multiple severe pressure ulcers resulting in gangrene. The RP disclosed the resident's right heel was gangrenous and her left heel sustained a pressure sore. In addition the resident sustained a hematoma to her upper right arm and a laceration to her upper left leg. The RP stated the gangrene was discovered during physical therapy by the physical therapist.
2. David taught myself a lot in the short period that he was here. For example, the first one was the fact that with the inmates, some of them were never taught very basic life skills. From taking a bus around town to opening a bank account, most inmates never had a mentor to watch to know how to perform as an adult. This is important to look at when being in a prison setting due to the fact that society looks at inmates as criminals when they are so much more than that, especially in a juvenile atmosphere. This is the point in their lives where they need the positive attitudes and help in
The walls take on an even more drastic meaning at the end, when Bartleby is shipped off
Amber Inn & Suites, Inc., formed in 1979, operates 200 Amber Inn properties and 50 Amber Inn & Suites properties located in 10 states throughout the Rocky Mountain and western states. On Average, each location has approximately 120 individual guest and suite-style rooms. Under a new president and CEO, the goal is for Amber Inn & Suites to reach profitability within two years after five consecutive years of unprofitability. This company is positioned as a limited-service hotel which does not have the amenities such as a restaurant, lounge, or meeting rooms. This type of hotel is classified under a midscale hotel with food and beverage, such
Our goal is to work collectively and cohesively by converging our mindsets and strengths together. We feel that it is essential for us to work well together and create meaningful relationships in order to be successful in both the Business Management and Managing Work and Teams courses. The vision of our team is to establish strong teamwork skills that will supplement our future success throughout our four years at Smith. As a team we envision achieving these goals by creating an open environment where team members feel comfortable to communicate their opinions and ask questions. We will implement this by utilizing a collaborative mindset where we will be able to learn from each other and share our learnings with our future teams. As a team
Elgin Ozlen and his girlfriend were visiting New York from California. They chose to stay at the Astor on the Park in the city's Upper West Side. While the Astor is not known for its ritziness but rather for its proximity to the subway and Central Park, it is still a 3-star hotel with a decent reputation. Imagine the surprise of this young couple when they received an amazing greeting.
In Bangkok, Thailand, a group of financial investors invested in a hotel called The Regency Grand Hotel. This hotel is the most cherished hotel in town, where the employees and guests enjoy spending time at this five-star hotel. This place hosts approximate 700 employees that give fantastic benefits, year-end bonuses and ensures job security.
“Thanks for your time and we appreciate you for bringing your concern to our attention. We understand your concern expressed in your post and we truly apologize for any inconvenience caused. However, you need to understand that ours is a family business and we strive to serve our community better and so we encourage our customers to bring their children, grandchildren to our children’s story hour. Regarding the concern, you have raised, we are currently evaluating various options and we may consider introducing a separate lounge area with pleasant ambience while keeping it away from the children play area while children can play and enjoy their story telling hour. We hope you as our valuable customer will understand. Thank you for your cooperation and patience for allowing us to serve our customers better.”
Marriott International envisions itself to be the world’s lodging leader. Its mission is to provide the best possible lodging services experience to customers who vary in backgrounds, language, tradition, religion and cultures all around the world. Marriot is committed to environmental preservation through using environment-friendly technology and engages in social responsibility and community engagement. We value our shareholder’s so we will only take steps that will ensure our growth. Most importantly, through our “spirit to serve”, we emphasize the importance of Marriott’s people and recognize the value they bring to the organization’s growth and success. It aims to increase revenues by 9% every year, to increase
One purpose of this poster is to persuade. The picture is persuading to join or be in the Woman Ordnance Worker. For example the picture it saying in quotes ¨The girl he left behind is still behind him she's a WOW. ¨ They are trying to say you can still do something even though you're a woman. Back then you really couldn't do much stuff because you were a woman. Woman wanted to do something back then so this was a good way to grab their attention.
There are a number of support functions used by large hospitality businesses with the aim to support and improve the overall efficiency of a business. The four support functions I will be looking at are finance, customer services, marketing and human resources.
Hypothesis 2: It might be that Boston Pine Street Inn housing the chronically homeless for a longer period of time than need be, which caused Pine Street Inn to use more services helping them to sustain a functioning life.
This paper describe Stamford Plaza Hotel Auckland. It is a five star hotel located in Auckland City center. Stamford Plaza as a multinational company owned by Stamford Land Corporation Limited, has strong market position in New Zealand and Australia. Its target market focus on luxury and top level travelers. By using effective 4P’s marketing instruments, Stamford Plaza Auckland attracts loyalty customers and develop new potential guests. We also use SWOT analysis to demonstrate the competitive advantages and disadvantages the hotel is facing with. Via analyzing threats and opportunities, we can give some recommendations on hotel market strategies. Finally, we get the conclusion on hotel outlook.
Recently, I have learned that urban settings creates an opportunity for intimacy with one another; however, in “Bartleby, the Scrivener” written by Herman Melville, that was not the case. He describes the nature of the world of work and business through concrete description of the scenery. The story is set on Wall Street in New York City which had become the core of American business life during the 1850s. The setting is a critical component of Bartleby, because it emphasize the author’s concern about the effects that an environment has on American society. Bartleby’s environment separated him from nature and the people around him. To illustrate Bartleby’s detachment from society, he worked in “a corner by the folding-doors” behind a screen and has a window that “commanded at present no view at all” (1489). A creation of emptiness in the business life was molded. The setting indicates a sense of isolation and failure to connect; however, it establishes the relation between the walling out of Bartleby from his boss, passive
The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)