Chicken Lickin Observation

Fast food is called fast food for a reason. I was making and handing out food faster than the person taking orders. I felt as if I was doing this alone and after the rush, I was completely drained. When I got a minute to regain myself I realized that my manager was sitting in her office eating while some of the other employees were on the phone. To add insult to injury, I had to clean the restrooms that same night. Instead of turning into the Hulk and smashing burger buns and fries on the floor, I realized that getting angry wouldn’t get me anywhere. I became ambitious, knowing that if I kept working hard I could end up in that same manager seat in no time..

Their mission statement is simple, “Give customers the freshest, highest quality foods you can buy and provide them with friendly service in a sparkling clean environment.” They still use this philosophy in every running In-N-Out Burger open today. If you go to any In-N-Out location at any time they are open, you are almost sure to encounter a massive line all the way to the entrance. Of course, In-N-Out is a family owned business and keeps very tight control of how many locations are built in an area so as not to oversaturate the market and keep their locations busy. Regardless of this, the line always moves quickly and my order is delightfully always correct, and no matter how busy they get the staff remains friendly. This may be partially due to the fact that In-N-Out employees are among the highest paid fast food workers in the industry. I would be lying if I told you that I did not take this into consideration when deciding who to give my business to. The old timey feel of the shop and the uniforms they wear harkens back to a not so long ago time when food and American life was simpler. Local car clubs still frequently have their monthly meetings at In-N-Out parking lots and they feed off of the nostalgic value of each others’

I had my share of moments where the cashier puts my money on the counter instead of in my hand when I clearly have my hand out ready to receive my change. I use to feed into that negativity and push the money to the cashier and rudely inform them that I wanted my return the same way I gave it to them. Now I just pick up my money, look at their name tag and the line number that they are working, ask for the manager and inform them of the disrespect that I just received. I am not in the business of getting anyone fired, but that behavior makes me feel as if I am not good enough or clean enough for them to kindly place my change in my hand. I understand some people may not see that as a form of rudeness, but I received that behavior as a low intensity of social norm and the intent to do harm is

When I arrived there, there were 3 people in front of me. It took 1 minute 56 seconds to get to Pepper, who took my order. She asked if I've been here before and I told her yes, she said ,she asked me my name, asked what kind of pizza, and then asked what toppings and what kind of pizza I was ordering. I told her 1 and she moved my pizza over, telling me Charlotte will add my sauce. However, Charlotte was finishing up with another pizza so Pepper decided she'll add the sauce. I told her "White", even repeating it, but she put red sauce on. Before I could correct her she added the sauce but I decided red sauce was fine. She then gave the pizza to Charlotte who asked what kind of cheese I wanted. I told her mozzarella and she put the cheese on

The restaurant had two drive-thru lanes, both opened. There were seven cars between my car and the point where the order was placed and I placed my order through a speaker box. I spent 12 minutes and 33 seconds in line before I reached the Order Point to place my order. Within 13 seconds of arriving at the speaker box to place my order, I was greeted in an enthusiastic tone. The Order Taker received my order in a friendly and professional manner, repeated my order back, and provided the price. After saying "thank you" she cheerfully responded, "My Pleasure!" The associate at the window and that handed me my order smiled, made good eye contact, and asked, "Welcome to Chick-fil-A! How are you?" After saying "thank you" to the Cashier, he responded

“Hey, you cannot greet me. I am a potential customer. Without me, you cannot bring foods on your table”

-Not just Sams or Costco – how about the DMV? Then after you leave the DMV the bypass/hwy, then to the drive through because youre so frustrated that you don’t want to cook dinner and it literally takes an hour to get chicken strips. TRUE STORY.

Frequently, I have stopped into Whiteys, and the service is backed up and slow. I personally, have waited in line for more than ten minutes. While at Dairy Queen, the employees have orders come in and out at fast speeds, making the line of customers dwindle. Another little detail that has been picked up from the two is the friendliness that Dairy Queen has. The cashier will greet the customer with a smile and always look forward to taking his or her order for the day. When Whiteys will greet a customer by saying in a short and monotone voice, “What can I whip up for you?” keeping the conversation short and very sweet. Whitey's workers look as if they have just drove over a puppy or a baby animal. The employees have yet to surprise me with a smile and happiness in their eyes. That is a big part of stores that serve customers face-to-face. Serve the food with a smile! On the counterclaim, both employees of the stores are working and and not standing around. All have a special part in the ice

Two teenagers that look about fifeteen or sixteen years old walked in and went immediately to get their food. As they came back they sat at the table in front of mine. They sat across from each other and they both took bites immediately into their chicken. They then proceeded to discuss which fast food chain they think is currently the best. At around 7 or so minutes later, a third friend came in and sat with them. He brought in food that he bought from chipotle. He doesn’t seem to like popeyes as he said he prefers kfc but that it’s too far away to get. They then talked about who their current favorite hip hop artist are. Two of them talked about a rapper

But here I was in the café because Samantha wanted something before the layout meeting. She was such a bitch. I had a college degree and she was still making me her errand girl. At least the line wasn’t too long. He was in line ahead of me, but the way the store was set up he was actually on my left.

The host has a chart with all the tables and booth's open and 90% of the time booths are not open. So they pray that one is not asked for. After the host tell there will be a 10-15 minute hold, the host get the crazies face a person can give another. The customer then gets upset because no one got finished eating within the 10-15 quote. See people have forgotten what quote means and takes it upon their selves to get the manager. Then the manager later yells at the host because they had to give out free food. Now this happens every day as a host till you gets a bold customer and they call corporate and the host gets fired.

Grocery shopping can be a very interesting experience. It seems like nothing more than a quick and easy chore at first. You go in, throw whatever you want into your cart, pay and then get out. Its almost relaxing, that is if the grocery store is completely empty. Unfortunately, there are always those other shoppers. The ones who think they own the place or something. They’re in just about every grocery store in America. You know who I’m talking about, that one parent- usually a mom- with a kid who just so happens to be screaming bloody murder. Also, everyone knows a bad cart driver when they see one, not to mention the label readers. And finally, probably the

There is a more rapid pace at McDonald’s. Here customers have the option of driving through or dining in. The customers walk up to the counter and give their order. The food should be ready in the next two minutes. However, if the counter person gets the order wrong, the customers may have to wait longer. If the customer goes through the drive-thru, they drive up and say their order into a box operated by a person they don’t see. Next they drive around to the little window, the casher takes their money. The customer then drives to the next window

When the consumer is waiting alone and have nothing to do, especially in an unfamiliar facility, the feeling of boring, uncertain about waiting time, stress and anxiety will be increasingly enlarged with time passing. Queuing also seems more burdensome if people feel physically uncomfortable. Moreover, because of a fear of “been forgotten”, the senses of “get started” of customers are fervent. It is claimed that the anxiety level is much higher while waiting to be served than it is while being served, even though the latter queuing will be longer (Lovelock & Wirtz, 2011, p.267; Maister, 1985).