The cream-colored ice cream begins to run out of the nozzle into a paper cup; blenders move at high speeds, and the sound of metal slams down on a hard surface. Ice cream fan or not, several people have encountered the Fan Food restaurant, Dairy Queen. Some people might think, “Ice cream is ice cream. What is so special about Dairy Queen?” There are a variety of differences between Dairy Queen and its arch rival Whities. While both businesses specialize in ice cream, Dairy Queen will come out on top against Whiteys. Differences between the two stores are the style, the customer service, and variety in the menu. Although both franchises serve ice cream and hold the same job, Dairy Queen and Whitey's ice cream have different style between the two. Customers can expect that Dairy Queen’s ice cream will be out in seconds because of the fast soft serve that comes out in a short amount of …show more content…
Frequently, I have stopped into Whiteys, and the service is backed up and slow. I personally, have waited in line for more than ten minutes. While at Dairy Queen, the employees have orders come in and out at fast speeds, making the line of customers dwindle. Another little detail that has been picked up from the two is the friendliness that Dairy Queen has. The cashier will greet the customer with a smile and always look forward to taking his or her order for the day. When Whiteys will greet a customer by saying in a short and monotone voice, “What can I whip up for you?” keeping the conversation short and very sweet. Whitey's workers look as if they have just drove over a puppy or a baby animal. The employees have yet to surprise me with a smile and happiness in their eyes. That is a big part of stores that serve customers face-to-face. Serve the food with a smile! On the counterclaim, both employees of the stores are working and and not standing around. All have a special part in the ice
Lastly the service at The Cheesecake Factory caught my attention. As soon as we walked through the door we heard, “How are you? Welcome to the Cheesecake Factory”. We were taken to our table by our hostess and then we were asked a drink order. Our drinks were received and the order was taken in a timely manner. The server was very knowledgeable of the menu and was very polite while taking our order. We were told our order would be put right in, and the drinks with the complimentary bread came in no time. Then the food arrived and we began to eat. As we ate our meal the server came over twice to check on us and get us refills. We asked for our check and it was received and paid very quickly. While dining at The Cheesecake Factory, the service was fantastic. The server was very attentive and took very good care of us.
Some of the principles of classical management have been reflected in what has happened at Creamy Creations. One of those principles is that management is making all of the decisions. Based off of the case study, Burger Barns executives have made all of the decisions without any input from the staff. The other principle which reflects on Creamy Creations is the division of labor.
The company is geographically located in most major united states locations. It employs a hierarchal organizational design. One of the contributing factors to its success is the company’s success in providing a dining experience for its customers that excel in choices, price, customer service, and serving size. The company is known world-wide for its delicious cheesecakes with the key factor being the variety.
The employees are very committed to their employer due to earning high wages, benefits, and internal promotions. A happy employee in turn, makes a happy customer. Employees interact with the customers, as the company foster’s an environment of collaboration (DiSalvo, 2015). Employees are not just checking you out, or bagging your groceries; they are engaged in their work, and want the customer to be as excited about the products as them. Customers like to form relationships with the businesses they visit, for example banks, restaurants and retail stores. At Trader Joe’s, the employee turnover for full-time employees is less than 10%, therefore customers get to know the employees and build relationships which makes shopping enjoyable and you don’t feel like just another shopper (Ton, 2012). Trader Joe’s certainly has a competitive advantage in customer service and as long as they continue to invest in their employees, they will have a sustainable advantage over their competitors.
The company is geographically located in most major united states locations. It employs a hierarchal organizational design. One of the contributing factors to its success is the company’s success in providing a dining experience for its customers that excel in choices, price, customer service, and serving size. The company is known world-wide for its delicious cheesecakes with the key factor being the variety.
Chick-fil-A is on the top of my list when it comes to fast food retreatants. Not only does CFA deliver outstanding customer service, but they do it in a way to cut a customer’s wait time when receiving their food. As you said, the company tackled the problem of long lines. They developed a system where employees used iPads to take orders. Not only does this new technology increase the ordering and delivering process but CFA uses it to leverage asset of theirs. That asset is their employees. The face-to-face interaction with a Chick-fil-A team member improves the experience of customers by seeing what great customer service the company has. Also, another way that CFA has sped the process of ordering is creating double drive-thru
In the first place we have to see in general why people buy ice creams, and what value it has to them this type of product and then we have to analyze the different types of markets because the reasons will change accordingly with the type of (children or adults, for example) and product (premium or not, for example). So basically the answer to this question is that the reason why consumers buy an ice cream depend of some variable factors that I will try to explain here. Consumers just buy a product because of the value it has to them, because it satisfy a need they had and possibly they didn´t know. In the case of Ice creams, in general people buy the normal type of ice cream because of the flavor, the ice cream is competing with other
An interior project called Gelatoria is being developed. To make this successful, it is important to become familiar with the industry not just by knowing the components and ingredients of product but also through familiarity with other factors correlated with the success and survivability in the market. The typical gelato shops in Italy are characterized by its unique atmosphere imitating the European lifestyle. Its homemade frozen desserts are the center of attraction not only for adults but for all consumers of all ages. Gelato is indeed popular in Italy as it is enjoyed by all kinds of consumers (D’amico, Nevstrueva, Guan, Gon, Annini, and Yang 8). This paper aims to provide a discussion of the cultural, economical and social factors that affect the industry of gelato, ice cream, yogurt and other frozen desserts. These factors will provide a deeper understanding why certain products become successful in specific regions and how culturally diverse products could be introduced to other nations.
The ice cream industry is very a competitive field. Blue Bell has many competitors with a bigger budget and a bigger distribution channel. The company still manage to produce top brand ice cream to please its customers. According to the U.S Market for Ice Cream, “Sales nearly $12.2 Billion in 2005 with the sales of frozen, yogurt frozen desserts at scoop shops, restaurants and vending outlets. Three years ago there was a tremendous interest in ice cream nutrition panel. Other competitors were introducing product such as; low crab ice cream, no sugar added and low fat ice cream.
The CiCi’s in Prattville, Alabama has many competitors in the pizza industry. This creates a highly competitive market, which is good for the customer because that means that the customer service will be top notch. The competitors include: Domino’s, Pizza Hut, Hungry Howie’s, Papa John’s, Little Caesar’s, Marco’s, Pasta Pizzeria & Grill, and Mellow Mushroom. All these companies are within a 20 mile radius. In a lucrative market like the pizza one, the more competitors the better the customer service because it is so competitive.
A few weeks ago I wanted ice cream but I didn't want to go to the store and buy an entire tub of ice cream I just wanted something like a banana split. The only problem is that belvidere has no ice cream places except Dairy Ripple and they close in the winter,so a thought occurred to me Belvidere needs a Dairy Queen. See Dairy Queen is something that lots of people like so this would make many people happy,and let’s be honest we all have one point in the winter when we want ice cream. Dairy queen has lots of food options,they are very popular and very clean, and they have good prices.
Ice cream is the most popular dessert in the world. People from different places have their own myths about who invented the ice cream. It is hard to tell where or when exactly it was discovered because there is not a lot of evidence. Some people say the ancient Romans invented ice cream, others says that Marco Polo brought the discovery back to Italy from China. We most likely will never know who first discovered ice-cream or where but it is obvious that it has had a major impact on consumers worldwide. Our fascination with ice cream seems to just get stronger as technology improves. It is a part of almost all cultures in some way, which is not
McDonalds (McD’s) and Burger King (BK) are key players in the fast food industry and have been competing for many years. They both provide similar food that is prepared quickly for a low price. So what sets them apart? The difference between McD’s and BK is their corporate culture – operational management. The manufacturing method at McD’s follows the “Doing It All For You” versus “Having It Your Way” at BK.
This brings out a positive appearance within the store. This type of treatment should be present in all departments throughout the store. The most important support comes from the checkout counter who will leave the customer with a lasting impression of that store. The cashier's behavior could be the determining factor if that customer will return to that store. A policy should be in place which states that all cashiers final comments spoken to the customer should be "Have a nice day. Thanks for shopping at Wal-Mart". Quality customer service is what will make a store flourish in the retail business, or it could hinder the business by losing customers to another retail store. Without customer service, there will be no customers (Lindner, 2005).
Have you heard of the Wal-Mart lingo “customer’s always right?” Well, the lingo only work for Wal-Mart because the notion is far from that at Roadrunners or “Roadies.” I started working night shift at Roadies in the beginning. And then moved to swing shift to opening shift at 4AM, Mondays thru Friday. So, I know the whole operation like the back of my hand. Roadies in Wapato, is known for its hot deli food. The convenience store is a one quick stop shop when you’re in a hurry, for a quick bite to eat, or a convenient stop for gas when traveling afar or when the gas tank is just simply low on fuel. Especially with an icy cold hard beverage (for 21 years old and over) that’ll do with hot wing justice. The place offers a totally different atmosphere throughout the day. It’s a completely different operation from mornings, middays, and nights. The customers vary from different times of day and night and I can almost predict the type (crazy and crazier) of customers at the same time of the month as well.