I entered the restaurant at 7:27 pm and went straight to the restroom, someone was occupying the restaurant so I decided to get in line at 7:28 pm there was 5 customer's ahead of me in line to order. I notice a lady left the bathroom, so I exited the line for ordering and went to the restroom. The bathroom was clean, well stocked with tissue, napkins and the trash was low as if it had been emptied, there was no paper or debris on the floor and the mirror was clean with no smears. I exited the restroom and reentered the line to order at 7:30 pm. I approached the counter and Anjanetta said, "my I placed your order," I ask Anjanette for the current specials and she mention the $5.00 box and I said I would like that, she ask me what piece of meet …show more content…
There was a female with dreaded hair, African American dark complexion , slim built 5'4, she had on a name tag on but there was no name on the tag, age between 20-24 years of age slim built she walked up and ask the cashier for a courtesy cup. The 3rd employee was African American, medium built, between the age of 21-24 years of age, black hair in a pony tail, medium built who was in and out of the store and keep getting on the register doing something, but it was not ringing up customer she was on the register closest to the exit behind the counter. Allie the manager came up to assist Anjanette they had 2 customer waiting before me with large family orders of chicken. I overheard someone say, "Anjanette is going to break", Anjanette left the cashier without give Allie update of where she was with processing customer orders. Allie, was upset by that and ask spoke to Anjanette from across the counter, what is going on with these customer's orders and Anjanette explain to her what was going …show more content…
Allie ask me what I order, Anjanette said what I was waiting on and Allie fixed my order and Allie said to me, "sorry about that". I receive my order and condiments I ask for. The chicken was fresh, the mashed potatoes tasted like they had been sitting for sometime, they were kind of hard on the stop layer, the buscuit was hot, soft and freshly made. I enjoyed the buscuit with honey. The red beans and rice my favorite were horrible, they were not even at room temperature they were not fit to be eaten and I did not enjoy them. I throw them
she said she didnt like the food. She ate there food without permision and she ate there
Typically a trip to the fast food drive-through is supposed to be a “get you food and go” type of thing. Notice the word “fast” used in the title “fast food.” I thought it might be fun to see how the employees would react to breaking this social norm, so I called some friends to help me. I required a few extra people for this social norm breakage so that I wouldn’t have to pay for all of it. We met up that night, piled into the car, and took a trip to the local Wendy’s restaurant to buy some dinner. The breakage of this social norm was to include several trips through the drive-through for several different orders using two different types of payments. I decided I should also get to know the employee taking our order a little bit by asking
When I arrived there, there were 3 people in front of me. It took 1 minute 56 seconds to get to Pepper, who took my order. She asked if I've been here before and I told her yes, she said ,she asked me my name, asked what kind of pizza, and then asked what toppings and what kind of pizza I was ordering. I told her 1 and she moved my pizza over, telling me Charlotte will add my sauce. However, Charlotte was finishing up with another pizza so Pepper decided she'll add the sauce. I told her "White", even repeating it, but she put red sauce on. Before I could correct her she added the sauce but I decided red sauce was fine. She then gave the pizza to Charlotte who asked what kind of cheese I wanted. I told her mozzarella and she put the cheese on
First, it started when I went to the store to buy somethings then a lady walks in with her older son and then I heard a lady talking into the walkie talkies saying watch her. All the employees were watching to see if they would steal something from the store. One of the employees told another employee to call the cops. While the lady and her son were still walking around with items in their hand to buy it and we're still looking for other things I believe. Then the cops had came in the employees had told the cops that they looked suspicious. When all they did was get things to shop, the employees had told the cops to keep an eye on them till they leave to see if they steal.
The restaurant had two drive-thru lanes, both opened. There were seven cars between my car and the point where the order was placed and I placed my order through a speaker box. I spent 12 minutes and 33 seconds in line before I reached the Order Point to place my order. Within 13 seconds of arriving at the speaker box to place my order, I was greeted in an enthusiastic tone. The Order Taker received my order in a friendly and professional manner, repeated my order back, and provided the price. After saying "thank you" she cheerfully responded, "My Pleasure!" The associate at the window and that handed me my order smiled, made good eye contact, and asked, "Welcome to Chick-fil-A! How are you?" After saying "thank you" to the Cashier, he responded
As time went by, customers came in and out, some stayed and some left. A new employee was introduced to the staffs around the time when they were very few people in line. I noticed the smiles and their welcoming faces, as they laughed and made jokes. They new employee was a black man introduced by their employer. They all chatted for awhile and he was given a free latte, he was very appreciative. They dispersed as many people started coming in. There was an incident that happened between an old white lady and a black man. The man was having a conversation with his peers, and all of a sudden he hears a voice saying “excuse
Throughout Rutgers University there are many different communities within the various residence halls on campus. Each of these communities contains a unique factor that distinguishes it from other communities, ranging from room style to floor sizes. In lieu of these unique communities, Resident Assistants (RAs) and Apartment Assistants (AAs) tend to carry out duty in different manners to best promote community building in their respective residence halls.
The African-American male cashier named Roger had never spoken any form of; Hello, How are you, or even asking if I found everything okay. The only thing he said to me by Roger was the total amount due. From what I could tell his attention was more focused on a conversation he was having with another person. I had also asked for a receipt when I was swiping my card and that request was ignored and had to ask him again after he went to start to ring the next guest items. After I had requested a second time for my receipt, he just had it printed out and then started with the next guest without handing it to me. I had to grab the receipt off of the printer myself. I had proceeded to go to the pick up for food and beverages was to wait for my drink.
On 09/22/16 I AP Associate Vanessa McClary was informed by CSM Vondra Bradley of a $100 cash shortage, which occurred on 09/20/16 in store 648 between the times of 4:31 pm and 8:39 pm on register 10. Mrs. Bradley also provided me with a journal. After receiving the journal I made my way to the AP office where I began to review video for this shortage. At approx. 6:56 pm I observed cashier Shanice Ellis ringing a customer out on register 10. The customer's total came to $97.74. When it was time for a form of payment the customer used a Debit card, the customer also asked for $200 cash back. While observing Mrs. Ellis removing cash from the til I took notice of the fact that she removed cash from the compartment where the 100's and 50's are
On Wednesday September 14, 2016 I went to your store to order a Hero sandwich; turkey with Muenster cheese, lettuce, mayonnaise, and tomato. It is a night special so the order is $2 off the regular price after 9 pm. I was in line and the man who was taking orders didn’t really seem up to his job sarcastically asking me “what do I want?” I placed my order. When my order came I saw the turkey still had some blood on it, and the cheese had hair on it. This was not alright with me. He observed me watching him and added sauce to the sandwich to cover up the blood and hair. I did not order or want the sauce. When he handed the bag to me he was very rude. I did not take the order or ask for my money back. I was very upset because I felt like he didn’t
It was a normal Tuesday night and my family and I walked into the local Apple Bee’s, one of our go-to restaurants because of the wide variety, good service, and great taste. The waitress led us to our table with a big smile on her face. She began by telling us her name, saying the specials for the day, and taking our drink orders. She then left while she got us our drinks, and she gave us time to look at the menu. She came back with our drinks and took our orders. Before she left once again to put our orders in, my dad presented her our coupon; buy one entrée get an entrée free. That is when the poor service began. The waitress wasn’t quite as willing to help us, her smile faded, the service was slow, and the food was good, but not amazing
Just over the holidays I was working in the Customer Service area of my store and I had encountered two separate customers. One was a Caucasian woman and the other was African American woman, both were returning items however I had received a suspicion call during the transaction from Lost Prevention for the black woman. Furthermore, this women had
I arrived on scene at lot 25 Emergency phone at approximately 2354 hours. I noticed a black female standing near the Emergency phone so I advised dispatch I had contact with the reporting party. I walked up to her and asked if she was okay. She said she was just upset and had water thrown on her. I told her I wanted to get her information first and then we would go into what happened. I let her know I just wanted to get her information so I knew who she was.
Imagine immigrating to a foreign country where uncertainty and unfamiliarity awaits. That was my family in October 2008 when we arrived in America as refugees, deprived of basic necessities such as food and clothing. We faced difficulties adjusting to the culture and meeting our needs. However, volunteers of all ages from different charities delivered and donated foods, clothing, and presents, and warmly welcomed us with comfort during a time of major adjustment in our lives. They guided my family in our transition as we apply for schools and jobs. Volunteering was also a rare and uncommon practice in my birth country, so the number of volunteers helping us in America made a good impression of the country to my family. As I grew up and attend high school in America, I realized the amazing and endless opportunities for young people to make a difference in other’s lives by feeding the homeless, responding to natural disasters, caring for the elderlies, cleaning the community, saving the lives of animals, and much more. Community service should be required to graduate high school because it provides essential skills, builds character, and promotes higher education for a successful life.
During one busy Friday night on a shift at Bella Italian I was faced with an incident of miscommunication between me and some customers I was called over to the table to take an order for four people , The restaurant was fully booked out and was very loud and noisy due to the surrounding people. As I noted down the order I found it hard to hear what the customers were saying and went off what I could hear clearly , trying to clarify with the customer when needed. After noting down the order I was a bit concern to see that there was only Three main meals for four people so I re read out the order to the customers to make sure I had noted it down right , They told me it was fine . I continued on , and waited on other tables. after about half an hour I was called over by the table four to ask where there entree was I politely told them you did not order an entree but they still insisted they did. Once I had organised the entree and their main meals were up I took them to the table and they insisted to tell me they had order two of one meal I told them I had read over the order and they had agreed to only one they continued to tell me it was to loud in here and they said they had ordered two and I had repeated the order saying I had taken down two which I had not. This incident that I experienced was caused by the concept of Noise.