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Cross-Functional Alignment in Supply Chain Planning

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Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning
Rogelio Oliva Noel H. Watson

Working Paper
07-001

Copyright © 2007, 2008, 2009 by Rogelio Oliva and Noel H. Watson Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the author.

Cross-Functional Alignment in Supply Chain Planning: A Case Study of Sales and Operations Planning Abstract
In most organizations, supply chain planning is a cross-functional effort. Functional areas such as sales, marketing, finance, and operations traditionally specialize in …show more content…

We expect this type of integration in supply chain planning in a highly differentiated organization to require quite a broad and explicit cross-functional reach. Although particular cross-functional interfaces have been developed—e.g., marketing and logistics (Ellinger, 2000; Stank, Daugherty, and Ellinger, 1999), and purchasing and manufacturing (Fawcett and Magnan, 2002)—very few organizations have achieved the

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broader-reaching integration that consistently develops multi-functional plans that are executed in a coordinated fashion (Barratt, 2004; Fawcett and Magnan, 2002). While researchers have partially addressed the roles and infrastructure required for integration, most of their proposals result from attempts to address coordination (e.g., Celikbas, Shanthikumar, and Swaminathan, 1999; Chen, 2005; Porteus and Whang, 1991) or from organizational-level analysis across firms (e.g., Lawrence and Lorsch, 1986; O 'Leary-Kelly and Flores, 2002). Furthermore, very little empirical research has been done on functioning integration approaches (Malhotra and Sharma, 2002) and a detailed understanding of interdepartmental integration based on micro-level data has yet to be established (Griffin and Hauser,

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