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DM Medical Billing Case Study

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Both Dina Mueller and Amy Gifford will be the leads on the City’s account. Amy and Dina will complete the City’s cost report and ensure documentation and follow up compliance for the PEMT program. Jill Sangataldo will be assigned as the Billing Manager. In addition, the City of Palm Beach Gardens will need two additional full time exclusive senior billing representatives assigned to their account.

We begin each new relationship by evaluating call volumes for our clients, and assigning billing staff based on our formula for optimum service levels. Call volume and staff allocation are re-evaluated quarterly, and updated as necessary. This has proven not only successful in DM Medical servicing our clients with consistent quality, expeditious …show more content…

Amy has been with the company for over fifteen (17) years and her strong leadership skills as well as her client focused interpersonal skills have helped establish DM Medical Billings as a leading provider in the EMS Billing and Management industry.

Amy holds a bachelors degree in accounting and has worked in the medical billing field for over twenty-five (25) years. Her exhaustive knowledge of reimbursement coupled with her attention to detail has been essential in servicing new and existing clients. Her leadership and knowledge, has in every aspect of the revenue cycle

Amy serves as a direct contact to all our clients. She will customize client reporting, provide training to the EMT’s as necessary, and will review client compliance programs and materials for relevance and accuracy. Amy ensures that our clients are meeting Medicare and HIPAA compliance, and will provide updates and training when Medicare and or the industry updates regulations. Amy personal attention to our clients, gives them the confidence that that they are receiving the highest returns, while adhering to compliance and professional handling of their …show more content…

She is responsible for all facets of the office operations including human resources, claims generation, internal claim audits, and cash room management.

Mary Beth is certified in EMS Ambulance Coding. As part of our Compliance Program, Mary Beth performs post payment claim audits, and looks for proper level of care billing, and ICD10 coding accuracy. Mary Beth will address any billing or documentation issues with executive management and the billing specialists. She has proven extremely efficient in handling of erroneous insurance denials, and also bills for fire and rescue scene clean up services. She has had numerous patient and client compliments. Mary Beth runs the office in a smooth and efficient manner.

Jill Sangataldo, National Account Manager, CAC

Jill serves as the National Account Manager and IT Supervisor for DM Medical Billings. She holds a BS degree in Business Management from Wilmington University and is a Certified Ambulance Coder. Jill has been with DM Medical for over eight (8) years. She has worked her way up from billing and customer service representative to our national accounts manager due to her commitment to customer service, and excellent work

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