Mid-Term Project Review of Subject Extreme Gaming (EG) Inc. is a company that manufactures games consoles, and one of its latest product is X-station, designed to have more gaming power than those of competitors in the gaming industry. EG Inc. pursues a differentiation strategy, addressing the broad market at a high price. With the new product X-station, EG Inc. revamped its MIS infrastructure to reduce cost, improves efficiency, and have better customer relationship management through business intelligence. In this assignment, a business problem faced by EG Inc. is explored and discussed, through the process of defining a research problem and the use of multiple types of research methods in resolving the problem. The research methods include …show more content…
According to the value chain analysis, a business adds value to its products or services through a series of activities it performs within the company. First, the primary value activities describe the production, the selling, and after-sales support for its products and services. Second, the support value activities describe all business functions needed to provide the human resource, the technology, the infrastructure, and the supplies (Baltzan, 2012). EG Inc. coordinates all its value-adding activities using an MIS infrastructure, comprising of a supply chain management (SCM) system, customer relationship management (CRM) system, and enterprise resource planning (ERP) system, and as a result increases productivity, reduces cost, optimizes business operations, generates growth, and increases profitability (Baltzan, …show more content…
The industry study was conducted using an online email survey from the period July 13 to 25, 2012, and collected a total of 128 executive interviews. The consumer study was conducted using an online survey with a consumer panel, during the period July 4 to 11, 2012, and collected a total of 420 consumer surveys. The study found that the usage of live agent, IVR and web self-service declined since 2011, while email and emerging channels such as web chat, VoIP, SMS, social media and smartphone apps have all increased since 2011 (Figure 1). Also, the email and web self-service channels are preferred more for general inquiries (47% and 25% respectively) and updating information (45% and 30% respectively), while customers in the US use web self-service because they are looking for information and perceive it to be easier and convenient. Overall, the benchmark resolution rate for web self-service was at 66% and the customer satisfaction score for web self-service was 42% average (Fifth Quadrant,
The value chain, made by Michael Porter, is really important to see how a company structure is created. The value chain is constituted by two parts: support activities (firm infrastructure, human resource management, technology development, procurement) and primary activities (inbound logistic, operations, outbound logistic, marketing and sales, service). (Johnson et al. 2011, p.97-99)
In customer service, the telephone is the second most important link (Lucus, 2015). Modern business use telephones in their day-to-day operations and to communicate with both internal and external customers (Lucus, 2015). Traveling to meet with customers and vendors face to face can be expensive and time-consuming (Lucus, 2015). With the technology of today, you can dial a telephone number or type a text into a cell phone and connect to a customer or vendor half-way around the world almost instantaneously (Lucus, 2015). With fax machines and computer modems, documents and information can be sent in a matter of minutes to customers and vendors miles away (Lucus, 2015). With all those tools, readily available more companies have set up both inbound and outbound telephone staffs (Lucus, 2015). Companies are expanding their customer contacts and are more likely to reach total customers satisfaction through those types of trained specialist (Lucus, 2015).
Value chain is a set of activities a company performs in order to provide a valuable solution to their customer problem in their market space or industry. The value chain is made up of primary and support activities. Primary activities being research and development, production, marketing and sales and customer service. These are the primary steps that are required to get a product or service to market to solve the customer problems. Some of the secondary steps include company
SNC’s five paragraph order was delivered meek tone which lacked authority and command presence; SNC appeared aloof and distant throughout the brief. SNC’s Situation paragraph included fabricated information contrary to what the evaluator briefed; these omissions caused the squad to not understand the mission. SNC briefed specific, relevant tasks but failed to brief any coordinating instructions beyond “attack begins immediately after this order.” SNC briefed Admin and Logistics as “unchanged since the last order.” SNC’s brief was punctuated with filler words. SNC departed towards the objective without the ammo cans required to complete the mission. During movement to the objective, dispersion was poor; at most times 5 candidates were
* Extend the value chain of the business so that the organisation’s information system can link with the information system of customers and suppliers. This should result in benefits and improved information flows
A company’s success in developing and sustaining its competitive advantage does not depend on its own value chain but on its ability to manage the value system on which it is a part. An example would be an automobile manufacturer that may have its suppliers set up facilities in close proximity in order to minimize transport costs and reduce parts inventories.
Value chain is the ability to take a product and add some value along the way to make it appealing to the customers in such a way that they be willing to buy the product at a certain price. Many companies in today’s business world analyze their value chains to identify the ways which continue to attract their customers. The value chain analysis consist of two parts, primary activities and secondary activities. The first ones support the actual physical process of buying, manufacturing, shipping and selling the product and the secondary activities are actions that support the process, such as procurement, technical support and human resource management.
The technology is progressing at a fast pace making more and more electronic components become obsolete. New and innovative electronic components are making their way to the market, making it difficult for people to find End of Line (EOL) electronic components. And it does not help that the market is full of all kinds of suppliers, including unethical ones that sell fake products to naïve buyers.
A value chain is an essential model for businesses that are trying to gain a competitive edge over their respective counterparts. “The purpose of the value chain is to sequentially link interdependent operational activities that create a value that exceeds the cost of producing or providing a product or service; thus creating a profit margin” (Porter, 1998). In order to measure and further develop the implemented value procedure, a value analysis should be conducted on the chain or system in place; solidifying it’s viability and potential profit growth. This methodology is not only recommended for profit-based businesses, but the same principle can be applied to a non-profit company.
The benefits of enterprise-wide systems such as enterprise resource management (ERP), customer relationship management (CRM), and supply chain management (SCM) directly align with Riordan’s strategic direction. Proper implementation of these systems will add value to Riordan’s business model. However, enterprise-wide implementations are characterized by large investments and large time commitments. Therefore, the organization must evaluate which systems will help it achieve the majority of its goals, in a reasonable time frame. In doing so, decision-makers can determine if each system’s value is worth its costs and the order in which to invest in and implement each system.
yielding two equal peaks, as observed in some more complex models (Fig. 2A, scenario 2). If two unequal peaks recruit GTPase equally, then the two unequal peaks would simply coexist (Fig. 2A, scenario 3).
The 21st century has come with big changes to production processes within Global Value Chains (GVC) as different stages of production are being conducted in a variety of different countries. Businesses have been locating their operations internationally in the past few decades through outsourcing and offshoring value chain activities such as production, marketing, design and distribution. (Global Value Chains, 2015) The purpose of this report is to clearly define the concept of Global Value Chains. I will contextualise this information through two businesses of which I will provide examples of the GVC in action. For each of these businesses, I will discuss two different examples of the element ‘value’.
Increase customers’ value by adding value to features of the products, improve customer service by being more responsive, increase the range of complementary products and modify as per orders. Differentiation should promote long-term profit and growth. Moreover to benefit from cost advantage, identify both primary and support activities are clearly identify, required a strong know1egde of organization value if value chain will disrupt. Analyse how to create customer value, recognize cost drivers from each activity and identify between link activities by reducing cost from one to
Value chain is an approach to know how an item or activities create value for consumers. The most of value provides to consumers, the most of competitive advantage an organization build. In this analysis, value chain model has separated into primary and support activities. Primary activities are included in the physical creation of the item and service. On the other hand, support activities give the inputs and infrastructure that enable the primary activities to happen. This value chain model can be refer to below figure 5.
The value chain analysis (shown in appendix) was also generated by Michael Porter. This model is referred to “identifying ways to increase the efficiency of the chain” (Investopedia, n.d.). Furthermore, the overall objective is to produce maximum value with minimum total cost and establish a competitive advantage.