Employee Comments: An employee self-assessment is an important part of a yearly performance appraisal and it is created for the employer to see this employee’s achievements. October 10, 2015 marked my fifth year with this company and I consider this a significant accomplishment. Over the last five years, I have been able to meet the needs of the company despite of the constant changes to include: the use of two new systems (CMS, Avaya Chat). Throughout this review period, I received numerous awards recognizing me for teamwork, flexibility, professionalism and customer service. I was promoted into the role of a triage consultant II in the month of August. And in the month of September, I was promoted into my current role of program trainer. …show more content…
Flexibility: There are times when team meetings and other events interfere with call volume. Often times, I reach out to my supervisor to offer my wiliness to be flexible during times of increased call volumes. Because of this, I was recognized by my supervisor for being willing to change my schedule to meet the needs of the company.
As the program trainer, I have demonstrated my ability to be flexible by participant with remote trainings, changing my schedule to meet business needs, and traveling to the Chesapeake engagement centers in order to complete trainings.
Professionalism and Customer Service: In the triage consultant’s role, I offer excellent customer service to all participants and exceptional professionalism to my co-workers. Despite the pressures of maintaining the call volume expectations, I was able to continue excellent customer service. As I greet participants that call, I ensured that participants were feeling comfortable with providing information, especially confidential information. I introduced myself and ask for their contact information in a pleasant and welcoming manner. For example, I said statements including: “my pleasure” and “I would be more than happy to assist.” Those statements often alleviated some of the pressure of providing information for the participants. I also took the time to identify participants’ needs by asking questions and
What do you consider to be your most important accomplishments on the job since your last review?
You did meet two important objectives that we set this quarter: client acquisition and concept generation. Thank you for your hard work.
I had my moment of achievement of a milestone when I received this great news I felt that all my hard work up to this point has paid off. And it is now my time to shine and over time gain respect in this placement, and become a respected medical professional in the Oakville Hospital by staff and the Oakville Community. I hope this shows my level of focus and maturity, that I have to my future career goals. Along with the ability to give back to the
Brian, you have received an overall rating of “Meets” on your annual performance evaluation. We will work together in the future to meet goals that you establish for yourself, as well as those that meet the needs of our unit. Keep up the hard work, and congratulations on successfully completing your annual performance
1.1 When going into a call the first thing that should be done is to get all the materials that you need together in order to provide care. For example, if someone is bed ridden and you are changing their pad then you will need to get the clean pad, carrier bag, toilet roll, baby wipes, towel, cream if applicable and usually the slide sheet ready. By not having everything ready you will have to stop what you are doing and go and get things. The individual during this time is rolled on their side and no doubt in some discomfort and delaying the proceedings to go and get things only increases this discomfort. After providing care all materials
I achieved and exceeded the expectations of the 6 core clinical competences and performed superiorly on my in-service examinations. In addition, I made good use of this time to strengthen and improve my leadership and teaching abilities, including monitoring and supervising interns, medical and pharmacy school students. Beyond that, I learned how to better balance my work and personal life, and how to efficiently handle multiple tasks at the same time. This experience also has contributed to making me a much stronger, and more confident person and further confirmed my decision to become a physician. Now I am fully confident to become the best physician I can
After evaluating our workplace in terms of equality and inclusion, the next stage would be to decide upon the action we will take to address gaps and shortfalls in systems and processes and produce a report. We would set out the key changes we would like to make as a result of our evaluation. The report would contain detailed recommendations and proposed changes or policy reforms. It would also detail how improvements will be made and a timescale for any proposed changes to take place would be agreed. All team members would be aware of their own role and responsibilities regarding the implementations of the plan. We would need to priorities changes to help us decide where to
Getting VIP’s listings numbers over 100. Getting my Bing Ads accreditation and just growing and learning everything about the job a little better every day.
We need to verify whether the following staff persons "require" Microsoft Visio 2010 to do their job or not. Since we have a very limited number of Visio licenses, as DBHIDS is only licensed for 25 Visio seats, we should remove Visio from workstations of those that do not require it. Only 25 DBHIDS staff persons can have Visio installed on their workstation and these staff persons must actually create Visio documents as a requirement for their job.
Henrietta: Pam Gilmore enjoys working with others here at Master Media and she is a reliable agent. She is always on time for her scheduled shift and remembers all passwords. Pam does well reviewing her updates before taking her first call. She does display good listening skills. Pam listens to her callers and she will do all she can to meet their need. Pam has a kind customer service demeanor; however she does seem easily frustrated at times. Even in the mist of frustration she is very respectful of her tone at all times. Overall, I encourage Pam to be more positive in the workplace. Often she has a difficult time understanding policies and procedures. When these policies and procedures are explained Pam agrees and does what is right
Thank you very much for taking the time to run an extremely productive health check and goal setting session for the Onboarding team. Not only was the exercise very engaging and spot on to the objective we were trying to accomplish, your ability to facilitate the audience in a calm and composed manner made it even better. You steered the group and the conversation in the right direction, pulling the focus back every time we went off topic. I'm beyond excited by the spirit this exercise infused in the team and look forward to the quarterly health checks.
Several existing problems precipitated the creation of the triage system implemented by Kathryn Angell in an effort to deliver improved medical care. The main problem was a lack of coordination in service delivery. This lack of coordination caused excessive wait times on the order of anywhere from 23 to 40 minutes to see a nurse, 40 to 50 minutes to see a doctor, and as long as 55 minutes to get a prescription filled. The practice of all nurses being involved initially in seeing all patients caused duplication of efforts, including repeating questions and examinations, and resulted in procedural bottlenecks. Additionally, there were inconsistent levels of service and extreme variation in treatment because of the different experience
List your most significant accomplishments or contributions since last year. What ideas to grow and improve the business have you given to Management?
Performance reviews are designed to both evaluate general performance and measure progress around specific goals. Both negative and positive aspects are incorporated in these reviews as they should serve as a point of reference to both look back in evaluation and ahead in anticipation. Pulling back from daily demands in order to assess and review employee performance allows managers to focus their attention on specific departments and clarify what is high priority to their company. Performance reviews also act as an opportunity to acknowledge working staff and identify professional development which will further support the staff members’ career growth. Reviews are seen as a powerful tool that can be tied to a company’s overall success;
“Performance appraisals can enhance employee performance as well as advance the mission and goals of an organization. There are many advantages of performance appraisals if they are applied fairly, consistently and objectively. Performance appraisals not applied fairly can be counterproductive and even destructive to