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Hcl Case Study

Decent Essays

East Clinical Team,

I hope everyone enjoyed the long holiday weekend! As we settle into the new normal where your days are filled with patient trainings and follow-up “cheerleading” sessions, I thought I would share a perspective with you. If you have not yet come across the exceptional Type A+ personality with diabetes, you soon will. I’ve heard from a number of you as these folks test your patience and cause you to question your own logical thinking. These patients strive for perfection and settle for nothing less. As you try to tie their impressive outcomes back to the pivotal trial findings and remind them that the average time in range was 72% and that resulted in an average A1c of 6.9%, they tell you their goal is near 100%. …show more content…

Then point out their estimated A1c and compare that to their baseline OR compare it the recommendations set forth by ADA and AACE
 Provide education about time in range o Share the results of the pivotal trial to level-set expectations. The average time in range was 72% and the average A1c was 6.9%. This concept of time in range takes time to process, so remember that you are using new language that doesn’t have strong a context for them yet, so continue to reiterate it often. Let me say it again, the average time in range for individuals in the pivotal trial was 72%. Not 80%, not 85%, and certainly not 100%! :)
 Get in front of the HCP before the patient does o Share Carelink reports with the HCP early on
 This allows HCP to have perspective when they listen to the patient’s perceptions of their glucose levels in auto mode.
 Share with the HCP what you’re doing to re-level set expectations with the patient. Remember, this is new for the HCP and they need your coaching and guidance on how to message effectively. If you don’t help them through this, they may inclined to appease the patient and tell the shut it off. That is not doing what’s best for

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