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Homelessness Reflection

Decent Essays

I have never utilized simulation in my personal or professional experience before. However, this module made me wonder how it could be applied at work. My department funds a significant portion of the county’s information hotline system in the county. The provider that we have contracted to answer incoming calls and assist individuals with information regarding homelessness is required to achieve certain outcomes. One of the outcomes relates to the number of calls received and answered. The provider is required to answer a certain number of calls. The management team is stating that they are in need of more money so they can hire additional personnel to assist with the calls. The phone system tracks raw data on all calls, including who answers;

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