Jill Harper: Customer Service Roles In The Workplace

Before Katie even evolve into a coordinator, she was employed as a car salesperson and wasn’t satisfied doing that job. She has said that being a counselor is the most excellent job that she has ever done impartial because of helping kids with their obstacle is like giving back the help that she come into possession of when she was here. When I asked her, what is the most

He concluded to transition to the call center as a customer care representative with the same wireless company. He took on different customer care roles, but it was never the same as it was in the store. “The daily routine of abusive calls we would get because the customer didn’t want to pay their bill or wanted free stuff began to be too much for a while. It was easier to please a customer face to face than it was over the phone. It changed me for a while, made me bitter,” Pellerin continued. “After changing managers, and getting the support I needed to get through the day, I decided that’s what I needed to do. Become a supervisor to help others, because I understood how it felt when you don’t have that support.” Many studies have shown, described by Stephen C. Harper, “high employee turnover lowers customer satisfaction, and lack of satisfaction with a supervisor reliably predicts the intention of employees to find other jobs” (36). In this instance, Pellerin sought out a different position within the company while plenty of others in the same scenario seek employment at other companies.

Tricia Monet, 23, from an Illinois city near St. Louis, Missouri has a fiancé and a Bachelor’s degree in accounting and finds herself and her fiancé relocating their jobs to Sioux City, Iowa. Tricia, being from a very close-knit family has determined that, while she has worked for an accounting firm since obtaining her degree; less than one year, her current firm has structure, organization, and “neatness” but lacks her need for people interaction. It is this desire that draws her to apply for an assistant director position for a company called Personal Reflections, which is a national chain of personal care and household products.

In an effort to provide the best training, coaching, and development opportunities for Rachael, I believe it would be a sound investment to pursue sending her to the courses below. I reviewed Rachael’s resume (see attached) and her professional experience appears to be exclusive to managing processes, not people. As you well know, the position of Service Director is far less process driven and I believe that’s where much of her struggles are coming from. In my opinion, she simply doesn’t have sufficient experience managing people or navigating through employment law. I believe that Rachael will most likely veer away from asking me for HR advice based on her recent frustrations with me, so I’m concerned that she will make decisions that

I have experience working with customer service dealing with difficult and confrontational respondent and de-escalating situations and interacting with clients, in-depth experience solving customer complaints independently and talking to customers and members of staff in a professional manner. I've contacted respondents on a daily basis and persuaded them to participate in informational surveys to determine customer service satisfaction levels. My working and volunteering experiences also deals with receiving and distributing data in a professional and timely manner.This extends to being able to multi-task for preparing and commencing programs in an organized and appealing format for all

Thank you very much for your time today to interview me for the position of Customer Service Representative Trainee. I appreciate the opportunity to learn more about this job, to meet you, Ms. Kathy Lofgren, Ms. Erin, and to see your facility.

In my nine year tenure in Vanguard I have developed impeccable phone manners and the ability to deal with irate or upset clients and creatively solve client problems via the phone and email channels. I am accustom to working in an environment with varying demands and changes priorities.

Tearren is currently working for Xerox in customer service. She determines charges, arranges billing information, and answers customer cell phone billing inquiries. She is looking for a career opportunity where she can have a better work and life balance with a traditional shift. She currently works a second shift, which interferes with her time with her young children. Prior to Xerox, she worked for Geico handling home and auto insurance claims. She provided excellent customer service and maintained numerous customer accounts. She left this position for a temporary move to Louisiana due to her husband’s military placement. After moving her family to the area, she realized that the quality of life is much more desirable here in Indiana, so

Tricia Monet is a store director at a retail store called “Personal Reflections”. Personal Reflections is a national chain of personal care and household products. Tricia moved from Illinois with her fiancé to Sioux City, Iowa. Tricia has a bachelors in Accounting, but decided she wanted to do something different. She saw the position for assistant director and Personal Reflections and applied. She was hired with under the director Heather Munson. Assistant directors were scheduled in 9-hour shifts there were three assistant directors who could potentially all be working at the same time along with part-time as well as seasonal employees.

This case study analysis is based on the 2009 case study from Stanford Graduate School of Business titled Zappos.com: Developing a supply chain to deliver WOW! It begins with the general overview of the background, philosophies and current problems faced by Zappos. This is followed by a hierarchal ranking of the four major presenting problems for the company, which are: maintaining the “wow” image without overspending, inventory management/distribution problems, transportation efficiency problems and customer behavior problems.

While you are comparing websites to buy accessories by Plantronics, be sure that you are opting for an option which offers high quality customer support. You can check the standard of customer support easily before you select the website. There are multiple ways to do this. For instance, you can send a query through email and check the time span in which the response has been provided. Other than that, check the standard of support provided. Has the email been replied in the time frame committed? Has the query been entertained in the correct manner? Is the support team showing a high level of commitment? These are some of the many queries that need to be present in your mind when you are checking the level of

In the current world, workplace can be either a beneficial place or the worst place to be for employees. The worst case happens especially in the service industry, such as the call centre, where there is a high level of control and job demands among employees (Castanheira and Chambel 2010). This eventually leads to employee burnout which is a major problem in the workplace. The purpose of this essay is to discuss how job demands contribute to employee burnout based on different findings by several researchers. Firstly, this essay will focus on defining what is job demands and burnout through the development of the job demand-resource model (JD-R Model) (Demerouti et al. 2001). Secondly, some relevant motivation theories that are related to

As a successful retail store manager for a large wireless company, I made a good living, successfully developed leadership skills in my staff, often resulting in their promotion, achieved exceptional record breaking results in every opportunity, and bringing out the best in the employees that I led, while maintaining high ethical standards. My employees actively sought my guidance for professional development, as well as personal life choices. Often, they relied on me as a reliable, caring, resource for them to achieve personal and individual goals. Although my professional success was well documented, I was no longer achieving the meaningful fulfillment I once experienced in my career. The industry had taken a shift in focus that minimized the opportunity to develop employees in favor of reducing costs by utilizing part time staff to increase profitability. Ultimately, the direction was to eliminate, or at a minimum, substantially reduce, the most fulfilling aspect of my position. Interestingly, the company leadership did me a favor in that I felt compelled to identify what was lacking in my professional life leading me to act on filling that void. In the end, the industry’s shift prompted a life changing event for me, to pursue a career in social services, providing me with the opportunity to assist the individual in a more in-depth, purposeful manner.

As a customer, what level of customer service have you experienced from small businesses in your area? Discuss a minimum of two small businesses.

The decision of finding an organization that you can serve using your strengths, passions, and gifts is an important one. You will most likely look for a role that matches your domain of knowledge, as well as where you can stretch that knowledge, while gaining experience in progressing your career. Ramona is a bright new graduate at the top of her class, and has been presented with an opportunity to begin her career with a seemingly successful and popular company. However, before she makes a decision to pursue the offer of employment, she should also consider factors such as cultural fit, values alignment, growth opportunities, legal considerations, as well as that intrinsic barometer that it is an