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Law 531 Week 4 Case Study

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AGENDA Issue: No straight forward SOP in place with set ups for the client, URS or Minol to follow. Work arounds not working. Incorrect vendor codes and past due bills coming to Minol that have to be rushed to set up causing trickle down errors. For example, incorrectly coded AP files, extra research, delays in bill payment, late fees, potential shut offs to be averted and emergency payments by URS. Late funding is also an issue that trickles down and causes many problems such as late fees, research, the need to request provider extensions, and the potential for double payments as other players seek to resolve. Goal: Create a more normalized structure to prevent set up errors and a process to deal with the new bills that come to Minol/UMC direct that are not set up. Educate the client to provide us with what we need by having a check list and process they can follow …show more content…

However, there continue to be live bills coming direct to Minol or UMC that need to be paid, that aren’t set up, with no vendor codes or property numbers in some cases. URS/Minol can look them up but we find that often it’s a new vendor code that needs to be created and that causes delays in set up and thus payment. Solutions: 1) Construction checklist – share with URS. Items and process to set up, Driven and tracked by Minol. Seek to get as much information as possible from URS before reaching out the client. a. Go over checklist with client on Tuesday calls or individual calls with Regionals for property’s in set up. Minol will drive and track. 2) When possible, Kathleen’s set up file sent to Minol ahead of time so we can set up prior to live bills coming to Minol/UMC. 3) Live bills received that are not set up need to be sent back to the Client contact (identified by the client, usually a Regional) for coding of gl, vendor, and property

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