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My Position At Mci Worldcom

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For 12 years, beginning in 2000, I worked for MCI in the prepaid phone card division. Initially, the business was supported by the company, and provided substantial revenue to the corporation. After MCI was purchased by Verizon in 2006, the new management decided to close the group. While there, I obtained the knowledge of operations management, and the principles of managing distribution. I also obtained the required comprehension of contract law as it applied to third party business relationships. I developed the skills to effectively manage vendors, and leverage the procurement process. This experience provided the understanding of business strategic planning, which combined the changing business direction, with growth …show more content…

Point of Sale Activation (POSA), was a feature in great demand by the retailers, and the ability to offer POSA, differentiated MCI from our competitors. Every retailer has unique infrastructure, but generally, point of sale (POS) credit card readers are used, and there is a means to connect to a host system. This host could be located at a corporate headquarters, or be tied to a large processing network such as Visa. The POS is highly customizable, as is the register system, and host. Each of those components are manufactured by different companies, with four to five primary vendors in each category. The potential combinations of POS, host, and register system made every situation unique. My task was to get a clear understanding of all of the systems in play, and determine the most feasible POSA implementation possible. I would hold requirement sessions with our sales team, the buyer, and the applicable networking or technology teams from the customer side. During these meetings, I would gather detailed information about the customer’s technology environment, and begin to plan ways to integrate our two systems. Just as there were various customer systems, MCI offered five different calling card platforms, each with unique POSA methodologies. In every case, one, or both, of the parties would be required invest money to make the implementation successful. Custom POS development could be called for, new host

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