For 12 years, beginning in 2000, I worked for MCI in the prepaid phone card division. Initially, the business was supported by the company, and provided substantial revenue to the corporation. After MCI was purchased by Verizon in 2006, the new management decided to close the group. While there, I obtained the knowledge of operations management, and the principles of managing distribution. I also obtained the required comprehension of contract law as it applied to third party business relationships. I developed the skills to effectively manage vendors, and leverage the procurement process. This experience provided the understanding of business strategic planning, which combined the changing business direction, with growth …show more content…
Point of Sale Activation (POSA), was a feature in great demand by the retailers, and the ability to offer POSA, differentiated MCI from our competitors. Every retailer has unique infrastructure, but generally, point of sale (POS) credit card readers are used, and there is a means to connect to a host system. This host could be located at a corporate headquarters, or be tied to a large processing network such as Visa. The POS is highly customizable, as is the register system, and host. Each of those components are manufactured by different companies, with four to five primary vendors in each category. The potential combinations of POS, host, and register system made every situation unique. My task was to get a clear understanding of all of the systems in play, and determine the most feasible POSA implementation possible. I would hold requirement sessions with our sales team, the buyer, and the applicable networking or technology teams from the customer side. During these meetings, I would gather detailed information about the customer’s technology environment, and begin to plan ways to integrate our two systems. Just as there were various customer systems, MCI offered five different calling card platforms, each with unique POSA methodologies. In every case, one, or both, of the parties would be required invest money to make the implementation successful. Custom POS development could be called for, new host
POS Point of sales system has to accept this new credit card and Travis Perkins webpage will have a link that redirects the customer request to the banks platform. Travis Perkins will be benefit from the banks platform then it does not have to develop any major technology interfaces.
Walmart is a billion dollar retailing machine. Through the decades, Walmart has combined many different types of information systems in to their day to day operations. Walmart is known around the world for their continuous improvements and implementation of new information systems to remain on top of the retail industry. The information systems used by Walmart play a major role in their continued success. With their use of Radio Frequency Identification (RFID), Walmart is able to send and receive instantaneous data to their networks. This is why Walmart has been able to remain competitively priced and control their inventories. This paper will show how Walmart has used many different information systems during the course of its history to manage both capital and human resources.
-POS easy for store managers to set up/operate themselves. No IT support required to open a new store
Relationship buyers were large companies and institutions that could be counted on to place repeated orders for multiple PCs. Dell assigned a team of outside sales reps and inside sales reps to each Relationship account. Over a thousand outside sales reps spent their time in the field, understanding customer needs, courting customer personnel, helping customers configure their information systems, and promoting Dell’s products and services. Inside sales reps, located in call centers, received telephone calls from assigned customers. Because Relationship customers typically specified particular PC configurations that their employees were allowed to order, the inside reps serving such customers simply took orders and provided product and delivery information. Both inside and outside sales reps had access to on-line information about a customer’s entire purchase history and worked closely with Dell personnel responsible for after-sale service and technical support.
Microsoft’s DOS program was launched in 1981 and was a widely used operating system for personal computers until 1985, when Microsoft launched the Windows operating system to replace DOS. This upgrade in technology continues today with several different versions of Microsoft operating systems available and dominating the PC market. Zara, with all of its forward thinking and vertical integration, has always used DOS to run its POS terminals. The company has internally developed the POS application and sees it as an effective system that is easy to maintain. With years of experience, Zara has perfected the use of DOS and incurs little to no issues with its IT structure. When opening new stores, Zara is able to send the store manager a box containing a POS terminal and two floppy disks, which is all it takes to roll out their system.
Customer data is scattered and duplicated across multiple systems, making it difficult for sales, marketing, operations, and customer service to have a complete and authoritative view of the critical business information (Shankar, 2013). It is not unusual for retailers to have a set of system, such as point of sale (POS), e-commerce, and a call center, which have different formats to create and store data (Shankar, 2013).
The initial service that ShopOPS is built on, is a cloud-based Point-of-sale offering for retail and convenience store operators. The service is constructed to perform heavy processing for store operations in a multi-tenant cloud environment. Key operations would consist of credit card processing, B2B real-time transaction interfaces, back-office accounting and reporting and customer portal offerings for ecommerce services and mobile applications. In terms of equipment needed on premises, it could be the customers own provided equipment for POS process (Cash draw, tablet interface, receipt printer, barcode scanner).
The market for payment processing terminals manufacturing and payment processing has been globally duopolistic until recently. This was dominated by the two companies established in 1980’s, Verifone, based out of the US and Ingenico, based out of France. Traditionally, the industry was marked by entry barriers in the form of high initial capital requirement, a high research, development and innovation requirements and long gestation period required to obtain certification in a country. These entry barriers helped Ingenico and Verifone to dominate the global POS market. In addition, over the period these companies built a strong collaboration with payment processing companies such as Visa and MasterCard for the development of new technologies and eliminated potential competition through the acquisition of firms developing innovative technology. Duopolistic
NEW TECHNOLOGY- Rapid movement of point of sale (POS) data replaces the need to forecast by providing the manufacturer a way to schedule production based off of consumer sales. This pull system can also potentially save money by minimizing inventory levels.
2) Having a complete understanding of the market and the company’s competitors is crucial for a business to flourish. If a company invests in a certain information system that helps it to stand out in the market in comparison with its competitors, while gaining from that initiative, this adds strategic value to the company. As a startup, SmoothPay had to utilize different strategies to aid in penetrating the market, while minimizing the costs of doing so, and that was achieved using Information Systems. Transaction Processing Systems (TPS) are implemented by SmoothPay as a way of increasing their strategic value, giving them the upper-hand over their competitors. TPS is a “computerized system that performs and record the daily transactions necessary to conduct a business.” (Laudon & Laudon, 2006). According to the case study, “Merchants were provided with a number of items during the installation process. Depending on the point-of-sale system used by the business, SmoothPay would deliver an integrated point-of-sale solution or a stand-alone payment terminal.” (Halliday & Dong, 2016) By implementing this information system, SmoothPay was able to initiate the payment process and organize the different financial transactions made with all
According to Retailcare, 2015, Point of Sales system or (POS) is a is a device used for the purpose of recording the transaction in the store. The advantages of POS system at MHP Enterprise is able to record all the data for seller, calculate the profit everyday, month and year, and then can check the inventory of product, and so on. In addition, this system can give advantages to customer in the payment because can receive cash or credit card. If, customer want give credit card, they will reduce money in the bank. POS systems will make transactions through bank, and then bank will be reduced the money.
Compared to commodity servers, mainframe transaction processing is scalable because many businesses experience massive increases in computational loads (Hallman, 2015). Let us consider this circumstance: During a retail store front’s hours of operation, there may be many customers making product purchases. Simultaneously, there may be many customers seeking refunds on their product purchases. One can also consider that this retail store front offers its services over the Internet with the use of an e-commerce operation called metrics management. This e-commerce operation encompasses web analytics, channel metrics, financial metrics, and product metrics. With the use of metrics management, one can measure the effectiveness of the Internet channel and the retail store front channel by analyzing the quantity of product purchases and product refunds to deduce which channel promotes a financially effective service; or, one could objectively consider to have these channels work in tandem to capture a product purchase in any way possible. In this circumstance, the quantity of product purchases and product refunds are metrics that require computational loads because the mainframe would store and
Companies must have the resources and dedication to maintain their customer base while finding ways to increase it. Several investments should be considered to achieve this goal. Industry leaders such as MasterCard International, Visa Inc., and American Express are considered leaders in the payment sector. According to figures from 2014, American Express, Visa, and MasterCard made approximately $58 billion dollars combined [1]. What are some steps taken to achieve these results? MasterCard International has achieved this status by investing in analytical tools, mobile applications, and other wireless programs. This paper examines some of these standards set by MasterCard. The purpose of this study is to analyze existing standards and propose additional methods to increase revenue.
Due to rapid progress in the internet and cloud computing technologies, electronic commerce is becoming more and more popular. Many people and businesses deal with their payment transactions via the Internet. In a conventional payment system, buyers and sellers transfer cash or payment information through credit cards and checks, however in early electronic payment systems, online payment services must add capabilities to process orders, accounts and receipts. As e-commerce has gradually grown, digital currency payment have become popularized. The technologies of credit cards, electronic tickets, electronic cash (e-cash), and other advanced payment services have realized the vision of electronic commerce. Credit cards, debit cards and
The CIO for Alliance Supermarkets desires to make better use of the volume of data retrieved with each sale via the Point of Sale (POS) software that documents the sale of each product as it is bar coded. There are three key issues which the CIO wishes to address: 1) be able to respond to sudden, unanticipated inventory demand; 2) identify demand patterns that vary from store to store; 3) assist the manufacturers