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Letter Requesting An Emergency Rental

Decent Essays

Mr. Norton,

I have been waiting patiently to hear back from you since receiving your last correspondence Wednesday, March 9, 2016 at 10:22 AM. At that time you told me that all your rentals were currently completely but and that you are requesting an emergency rental from I assume the corporate office said that the recall work can be fulfilled on our van. I can’t think of a single reason as to why I haven’t heard from you since than even if it was a simple update on the status and that you are still working hard to obtain a rental for us.

On March 22, 2016 I had a friend call your office requesting an event or of an accessible van for the dates April 11, 2016 through April 15, 2016. She was told that there was a vehicle available during that time in which my friend responded that they would call back to finalize the booking. Needless to say, my friend didn’t book the rental and we only did this to see if you were really trying your hardest to remedy my issue. I can only come to one of two conclusions at this point. Is there whoever answered the phone made a mistake about the availability of the rental or you haven’t been trying to resolve the issues and get the recall work done on our van as you promised. Hopefully, for your sake and is the first of the two conclusions.

This entire issue is become ridiculous and so is a complete lack of professionalism from the office branch of Mobilityworks! It is inexcusable that what started by a phone call by us on September 1, 2015

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