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Management Team, Change Management And A Disaster Recovery Contingency Plan Essay

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IT Organization & Structure – The organization must use governance and best practices to ensure that the right individuals are assigned to the appropriate roles that can support the merged organization. IT can be a resourceful tool that facilitates growth requirements.
IT Security & Privacy – Companies are most vulnerable to data breaches when they exchange personal information during a merger. Most organizations get so wrapped up in completing the deal, that they neglect best practices. Therefore it is necessary to create a framework that guards employee and customer data.
IT Operational Processes – Ensuring that all processes and controls are in place to enable the framework to run seamlessly. The framework should include a support management team, change management and a disaster recovery contingency plan.
The Marriot and Starwood integration teams both worked long and hard to figure out which systems from each organization were the most efficient. Early into the planning process we learned that a lot of Marriott’s tacit knowledge has yet to be transferred into explicit content. They had no real system in place and the ones that they do, are not fully optimized. Marriott is a family run business that grew into an organization; therefore they still have an old fashioned way of doing things. Their billing functions are not electronic, as well as their files, payroll, etc. Starwood on the other hand since infancy has always relied on technology to push the

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