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Mental Health Crisis Intervention Paper

Decent Essays
#3) What are goals of the organization? Describe the client populations that they serve and the issues that they address. Explain your interest in the organization. The goal of the Mental Health Crisis Hotline is “Working together to achieve hope, healing, and a meaningful life in the community.” The objective is to essentially prevent clients and or individuals from completing suicide by applying crisis intervention/prevention techniques. In addition, the hotline provides callers empathy, genuineness, and compassionate forms of verbal communication, ensuring their experience is effective and efficient at meeting their physiological needs. During the observation hours, individuals learned the importance of reflecting the callers' feelings,…show more content…
In the event, that no one is calling the hotline, the supervisor, and lead team member utilize the downtime to enhance the quality of service for callers and the crisis hotline members. Regarding recent events, this week a call came in from an individual residing in New Mexico, threatening to complete suicide. During the call, a seasoned employee signals that the caller conveys strong characteristic traits of schizophrenia; however, had no electronically means to confirm. This individual was extremely violent during the call, suffering from severe hallucinations/delusions, breaking objects, and screaming obscenities at the top of his lungs. Events such as this require the undivided attention of the Recovery Specialist, as he or she is actively engaging with the caller, in the attempt to rationalize their delusional thoughts; hence, suicide intervention/prevention. Throughout the call, this individual states that due to the inadequacy of family support, caller feels that by consuming large quantities of pills, family members will then have to pay more attention to the callers physiological needs. The Crisis Hotline members successfully engaged with the caller, providing the caller with the ability to continuing living. The key to assisting the mentally ill populace is empathetic communication, aligning them with reasons to live a meaningful life as humanly possible within society. From a personal perspective, the mentally ill populace deserves adequate and responsive treatment, as the adverse effects inhibit their metacognition. The ideation once possessed is either diminishing or has barriers that enhance the delusions/hallucinations. Proper advocacy and community awareness are needed to bridge the gap eliminating discriminating behaviors to the stigma associated with mental
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