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No Show Process

Decent Essays

“No-shows” are very common within the medical field. A MA can take certain measures that can help to prevent “no-shows”, such as reminder phone calls and allowing patients to use open access scheduling. However, when a “no-show” does occur documentation is the most important step of the scheduling process. Failure to document no shows can be a liability factor for the practice, especially for the physician. If the medical assistant does not document the no-show and the patient comes into further harm, the patient can sue the practice for patient neglect (). When a no-show does occur it is important that the incident is properly document and the MA should even be required to reach out to the patient for a cause of the no-show. This step can

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