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Nonclinical Training Plan

Decent Essays

Sue has to work with the compliance department to create training plans for nonclinical staffs. To prevent the reoccurrences of those mistakes, the training on verifying and identifying the right information of the right patient must be put in place for the secretaries. In a big hospital, the mistake in the scenario happened because some steps to validate the right information have been missed. The training plan should focus on taking extra step in the process of obtaining the correct information will definitely prevent all subsequent mistakes from occurrence. Training should also include how the information is handled in communicating with patients. Denise's mistake in this case could have happened many times before but was unnoticeable. Denise's limited understanding of the use of customer information because of lacking of adequate training …show more content…

After that, safeguarding the patients’ privacy must be implemented with the nursing department. Every day, nurses hear and work with protected health information (PHI). Sometimes, it comes to the point of comfortability that they forget the importance of keeping patient information confidential. Therefore, it is a good practice that Sue and the compliance officer remind the nursing department of recognizing and protecting the private rights of their patient. The good practices would be not discussing patients’ information in public areas where others can hear the discussion. For Sue and other non-clinical staffs, they should be trained on understanding their scoop of practices. They should ask themselves a question all the times : “do I need to access the PHI that I am looking at to finish my duties?” If the answer is no, then they have to stop digging deeper for unnecessary information. Also, any incident involving PHI has to be officially reported. That would help the organization determine following actions needed to prevent the incident from occurring

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