Consumer Choice –Consumer Protection
Part B:
Multiple consumer protection agencies or independent bodies can assist consumers to resolve their complaints and provide advice about consumer related matters. Two of which are NSW Fair Trading and the Australian Competition and Consumer Commission (ACCC).
NSW Fair Trading is a useful website for resolving disputes. In these circumstances, NSW Fair Trading can assist us and provide useful advice. After lodging a complaint, NSW Fair Trading asses it and decides what dispute options are available to help resolve the issue, if the Hamilton Island holiday company has breached any laws and if the matter would be resolved better by another organisation. If so, NSW Fair Trading will provide us with any appropriate
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A compliance program is a process or system that finds all consumer laws and guarantees that have breached (refer to part A).
To assist NSW Fair Trading, it would be helpful if we kept all receipts, contracts, letters or documents we have sent or received from the Hamilton Island holiday company to use as evidence. If the matter is investigated, NSW Fair Trading will contact us and keep us informed and if legal action is taken, we might have to attend a court or tribunal hearing to give evidence about our complaint.
The Australian Competition and Consumer Commission (ACCC) is another consumer protection agency option, the ACCC is an independent Commonwealth legal body who enforce the Competition and Consumer Act 2010. The ACCC assist consumers to resolve complaints and provide advice about consumer related disputes.
Alike NSW Fair Trading, you can contact the ACCC on their website, phone call or arrange a meeting. On the ACCC website, my family and I found a lot of advice on how we can handle my parents holiday experience, it provides information on how to make a consumer complaint, where we can go for consumer help and the different option to resolve the
The Australian Consumer Law ‘guarantees consumer rights for goods and services’ which are represented under section 29. (Commonwealth of Australia ,2016). This section is similar to section 18, in the sense that it regulates misleading or false promotions. However, in this case, this section regulates goods and services and prevents businesses from unfair transactions. Having such laws implemented assists with the regulation of society as people are able to escape situations when treated unfairly. This was shown in the Nationwide News Pty Ltd v Australian Competition and Consumer Commission case as Nationwide misled its customers by advertising a ‘free’ mobile phone through the newspaper. In order to receive the ‘free’ phone, the customer first had to sign into a contract which involved a ‘total expenditure of $2,294.90.’ ( Australian Competition and Consumer Commission, pp. 7). However Nationwide was then convicted for 6 offences and charged $120,000 for their breach of section 29 of the ACL. The Federal Court explain that ‘any respect in which goods or services offered as “free” may not be free should be prominently and clearly spelled out so that the magnetism of the word “free” is appropriately qualified.’ Section 29 can be breached through false advertisement or orally. Through these sections and scenarios, it can be seen that
The paper will serve as a historical background overview of how the Federal Trade Commission Act (FTC) came into existence. The paper will also break down the key components for which the FTC covers, such as deceptive advertising, baiting and switching and consumer fraud. There will be examples
Because of the late occurrence in Tesco, Tesco abuse the offers of merchandise act when the named the wrong meat as another, for instance, they sold meat that was marked Beef lamentably it was horse-meat, this implies the items was not all around
There are regulatory bodies such as the Health and Safety Executive (HSE), National Institute for Health and Clinical Excellence (NICE) and the Food
The Federal Trade Commission enforces a variety of federal antitrust and consumer protection laws. The Commission seeks to
Consumer protection laws are federal and state statues governing sales and credit practices involving consumer goods. Consumer Product Safety Commission, Unfair or Deceptive Trade Practices, Truth in Lending Act, Fair Debt Collection Practices Act, Warranties and Consumer Remedies are laws that were establish to give the consumer a fair shake at buying or borrowing money. Goods that were purchase or service for personal use were presumed fair that buyers and sellers would bargained for equal positions. The consumer protection is a law that has to contribute to safety, protecting the health of consumers and the economic interest of consumers. Local trade practices consider unfair or deceptive may fall with Federal Trade Commission laws and regulations and have an effect on interstate commerce. Federal and state laws governing sales, credit financing and reporting, product quality, leases, sales practices, debt collection and other aspects of consumer transactions may be regulated as deceptive trade practices. Consumers are protected by several types of agencies and statues that are enforced by state and federal laws. Today many of consumer protection issues are involve with the
is duty bound to follow regulations and laws to ensure the safety of consumers by
This essay will review the Consumer Protection from Unfair Trading Regulations 2008 (as amended) (‘CPUTs’) to assess how they are responsible for the operation of the Internal Market and consider whether the CPUTs have accomplished its objective of consumer protection. This essay will first explain the Internal Market and the significance of regulation and then proceed to demonstrate how the CPUTs enable the Internal Market to function properly and its protection of consumers.
The Federal Trade Commission is a great federal project that does a lot of things in order to protect consumers rights not only in real life but also in virtual
The competition and Consumer Act 2010 is administered and enforced by the Australian Competition and Consumer Commission (ACCC) and the Queensland Office of Fair Trading (OFT).
The Office of Fair Trading monitors and ensures that all businesses are at even level with consumers. The law protects a business from being demoted by its competitors.
The Federal Trade Commission, established September 26, 1914, has two key functions which include protecting consumers and promoting competition. (ftc.gov, Retrieved March 22, 2014). Consumer protections include opposing illegal, and unjust business practices within the American economy. The agency investigates, litigates and legislates to promote fair and sound business standards. Promotion of competition is accomplished by the enforcement of anti-trust laws, which results in lower prices, higher quality and free movement of goods. (ftc.gov, Retrieved March 22, 2014)
The FTC is a bipartisan federal agency with a unique dual mission to protect consumers and promote competition. For one hundred years, our collegial and consensus-driven agency has championed the interests of American consumers. As we begin our second century, the FTC is dedicated to advancing consumer interests while encouraging innovation and competition in our dynamic economy.
For the last 100 years a single federal agency has stood to protect the american consumers. The Federal Trade Commission (FTC) was established as an administrative government agency that was created by congress to enforce the Federal Trade Commission Act (FTCA). The FTCA gives authorities the power to prohibit unfair methods of competition as a means to protect consumers. The Commission’s mission is dual objective, protect consumers and promote competition. Therefore, we will explore the history of the FTC and how the FTCA has been its foundation. Next, we will look at Section 5 of the FTCA and how it protects consumers.
There has been many companies over the years that have breaches the ACL (the Australian Consumer Law). Today we will be looking at these three companies: