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Nsw Fair Trading Consumer Protection

Decent Essays

Consumer Choice –Consumer Protection
Part B:
Multiple consumer protection agencies or independent bodies can assist consumers to resolve their complaints and provide advice about consumer related matters. Two of which are NSW Fair Trading and the Australian Competition and Consumer Commission (ACCC).
NSW Fair Trading is a useful website for resolving disputes. In these circumstances, NSW Fair Trading can assist us and provide useful advice. After lodging a complaint, NSW Fair Trading asses it and decides what dispute options are available to help resolve the issue, if the Hamilton Island holiday company has breached any laws and if the matter would be resolved better by another organisation. If so, NSW Fair Trading will provide us with any appropriate …show more content…

A compliance program is a process or system that finds all consumer laws and guarantees that have breached (refer to part A).

To assist NSW Fair Trading, it would be helpful if we kept all receipts, contracts, letters or documents we have sent or received from the Hamilton Island holiday company to use as evidence. If the matter is investigated, NSW Fair Trading will contact us and keep us informed and if legal action is taken, we might have to attend a court or tribunal hearing to give evidence about our complaint.

The Australian Competition and Consumer Commission (ACCC) is another consumer protection agency option, the ACCC is an independent Commonwealth legal body who enforce the Competition and Consumer Act 2010. The ACCC assist consumers to resolve complaints and provide advice about consumer related disputes.
Alike NSW Fair Trading, you can contact the ACCC on their website, phone call or arrange a meeting. On the ACCC website, my family and I found a lot of advice on how we can handle my parents holiday experience, it provides information on how to make a consumer complaint, where we can go for consumer help and the different option to resolve the

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