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Nt1330 Unit 1 Assignment

Satisfactory Essays

*Customer called to check if the scheduled appointment she has for installation today (08/10/2015) will push through. Through probing, CAE identified that the customer is supposed to have internet, TV and security system installed today however there was no specific time provided. CAE had started the call appropriately and assured assistance however, the account was not properly authenticated, the CAE only verified the customer’s service address. *Upon checking on the biller, customer’s account has no rate codes yet and there’s WIP for installation of HSD, Cable and XHS however there’s no scheduled date. Before the CAE handled the customer’s account, there’s an ER Ticket(030871771) created for Qouta and Field Escalation requesting for an

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