About five years ago, I put a process in place for new personal injury clients that has resulted in a substantial increase in the number of referrals that I get from satisfied clients. The process begins with the initial appointment. During the appointment, I explain to the client the following:
My job is not to just sign an agreement and collect a fee at the end of your case. My job is to coach you and guide you through the entire process.
Every champion athlete needs a good coach. The greatest basketball and football players need coaches to guide them. If you go to a foreign country, you need someone who knows what they’re doing to give you the guidance that you need.
I'm going to turn 60 years old this year. I've been a lawyer for more than
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That works in all aspects of life, including attorney/client relationships. I’ve found that I’ll be able to develop a much better understanding of you and your care and treatment if I meet with you on a regular basis.
What I just revealed to you is the most valuable information you’ll ever read or hear concerning the attorney/client relationship. If you follow the script that I’ve laid out for you, you will position yourself as an individual who really cares about his clients.
This process has worked great for all my clients. The female clients love it because they are, by nature, relationship oriented. The men appreciate it because they immediately connect with the coaching analogy and understand that in order for me to good job for them, they need to be communicating with me on a regular basis.
Every once in a while, I have a client who has so much going on in her life that it’s a burden for her to come to my office on a monthly basis to discuss her case. Even though I understand her situation, I still insist on meeting with her on a periodic basis to discuss her case. While she may complain about how busy she is, she can’t help but understand at a deeper level that I care about
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You can’t afford to take marginal cases or cases where the client is going to be a high-needs client who is never satisfied with the level of service that you provide.
As I’ve stressed in the past, in order to get to a point where you have a healthy flow of new clients and a substantial increase income, you need to have several effective marketing systems in place that automatically generate new calls to your office.
If you want to get to a point where your clients are referring good-quality cases to your office, it is imperative that you put this process in place. If you don’t feel as though you have the time or the resources to fully implement the process, you should still immediately put the process in place for your high-value clients.
It’s important that you understand that it’s okay for you to give certain clients premium service while the rest of your clients only receive higher-than-average service. You have to be willing to put a plan in place where you intentionally give more attention and effort to the clients who are going to generate the most fees for your
My years of practice have involved high volumes of case, high demands, and required attention to detail. I am well versed in the various federal, state, and local statues, rules, policies and regulations. In my
These two statements present clear support for the conclusion that Wasserstrom believes lawyers are positioned in an amoral world. The second conclusion is defended by many statements and situations concerning the lawyer?client relationship. Wasserstrom identifies a few dominant traits with in this relationship containing inequality, created by role-differentiation, and vulnerability.
Offering unbiased information ~ Offering information on how to handle situations which might cause a relapse in the client's progress. The information should be unbiased and should be beneficial for the client; information should not be based on personal opinions or experiences.
The client wants to see that you believe in their recovery just as much as they do.
I had to make incredibly painful decisions, but I knew enough to insist on getting information on a timely manner and my rights as a patient and caretaker in order to navigate the medical field, whose great interest in protecting themselves stems from their fear of litigation. These life experiences taught me that many people do not have the benefit of others who can guide them during times of great personal needs, and do not comprehend that our legal system is available to help and protect, needlessly becoming a great detriment for many. These are some of the experiences that have impacted my decision to pursue a legal career.
* How to maintain existing clients so that Best Financial’s existing client base (600) will be loyal and stable.
He projects the Plaintiff will require pain management care 3-4 times per year and that the Plaintiff’s pain will progress over time. When asked about the fact that prior to the accident, the Plaintiff was already seeking pain management care, Dr. Gonzales stated that he could not determine whether the prior care was for the same pain that the Plaintiff is currently experiencing. He also stated that during his examination of the Plaintiff, the Plaintiff did not convey that she was experiencing any pain in her neck up until the time of the accident. He admitted if she was experiencing neck pain prior to the accident, he would have no way of quantifying any increase in neck pain she may have felt after the accident. He admitted that if the
Different client problems appear for different reasons and there are various theories used to identify the client’s problems. No one is exempt from problems, this much is a given. Problems are a part of the everyday life,
Concentrate on their current clients, broaden and deepen their relationship with them, while maintaining current offerings
I am writing this e-mail to all agencies in which we have collaborative relationships and/or established MOUs to further encourage communication and support. It has recently been bought to my attention that there has been concern about managing clients when they are in the office for psychiatric appointments. It was noted that staff either dropped clients off at the office, sat in their cars, or were hesitant to intervene when clients became hostile. We are requesting that staff remain with their clients during all appointments and we encourage their participation in sessions if the client is open to their participation. Dr. Agarwal our psychiatrist, is very encouraging of our collaborative approach and would like for staff to attend appointments
Clearly describe your services in a compelling way that will influence potential clients to use your services instead of a competitors
As a company, we update our knowledge in an ongoing manner, and we do this because we want to keep up with the latest developments in the law and medicine field. However, it also provides our customers with strong benefits. Selecting an attorney can be a difficult decision, and you want someone who takes
It was important to me that a working alliance had been established before approaching my client with this request. We had gelled right at the start, and I knew then that our work together would be significant due to his receptivity and willingness to engage with the therapeutic process. Though I was aware of not wanting him to think he was a ‘student practice piece’, it mattered to me that I approached him in a considered manner. At the time of asking the client if I could make notes of our sessions, we had been working together on three occasions. Although the client agreed, at the time I did not have a document putting this in writing. I approached the client again four months
I strive to meet my client where they are at mentally in their life journey instead of forcing them to meet me where I am at mentally.
When the client and I discussed the referral process and areas outside of my scope of practice that I believe spoke to the self-advocacy piece. The client understood that if he was in crisis I could assist him with calling 911 or provide him with crisis