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Personal Narrative: Tommy Read

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Hey! Tommy Read came in today and he was mad. He wanted to but a pack of air-o-cells, but his card did not go through. I called Kathleen Squares, and tried to get her to run the card, but it did not go through again. I managed to get another card from him, and he was finally able to pay for his order. Obviously, he was very irritated when he left the lab. He said that he would call Sheryl (his sales rep) because of what happened today. I let him know that it was fine to do that. Thirty minutes later Sheryl calls saying that Tommy was complaining about us. I clarified the situation, and she said that from now on he would call her, and she would process his air-o-cell orders. She will then send us an email to let us know that he is picking

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