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Persuasive Essay On Consumer Behavior

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How often do people go into a store knowing they are being watched and recorded? Well, most people are being watched by the surveillance of consumers by retail anthropologists to ensure you buy more and continue to shop. Retail anthropologists track customers through separate cameras, tracking systems that sometimes incorporate the loss prevention cameras, loyalty cards, and surveys and they use this information to increase their business. These tracking systems are not the same as the theft prevention surveillance, but many people are unaware of retail anthropologists watch them. Many people believe that these retail anthropologist’s surveillance is not unethical nor manipulative; however, it helps better customer satisfaction, helps improve business performance sales, and helps improve store efficiency for consumers. The surveillance of customers, retail anthropologist track people’s behavior to help enhance customer satisfaction. In the Youtube video, an Indianapolis Ted Talk by Raymond R. Burke, a professor of Business Administration discussed how retailers can learn more about consumer’s behavior with the new technology that allows tracking customers way of purchasing products while shopping. When observing customer's shopping process, many may argue that it can be a privacy concern and manipulative; however, it is used to benefit the consumer's needs. Many of the major stores like Target, Walmart, and Costco all look the same everywhere you go, and that is not a coincidence it is used to make it easier for the customer to find their items on their shopping list. This is great for the consumers because it is easier and time effective to go to a store that looks the same when looking for a product. In the video, Raymond R. Burke discussed the difference between men and women in going to a store and searching for a product. The differences between the two were significant, the women would roam all around the store looking at most products, but on the other hand, men would go to the new arrivals than to the clearance section. The goal of retailers is to make it convenient for you to go in their stores and find your product easily in order to leave the consumer satisfied. Retailers have every

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