REA 2/3 Workbook Analysis

Satisfactory Essays
My previous experience as a Business and Employment Specialist performing Reemployment and Eligibility Assessments as part of the REA 2/3 Call Center Team gave me the opportunity to collaborate with management, WorkSource offices throughout the state, and within the REA 2/3 call center team. The result was the inception of the REA 2/3 Workbook. The Workbook is a living document resource designed to assist those assisting providing services to claimants during REA conversations and assessments. This tool became the backbone of quick reference material for the team while aiding in improving efficiency and customer satisfaction of the claimant and the team
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