Abstract
Much like the people who serve and will ultimately utilize this organization, The Veterans administration (VA) has a set of core values each member of the armed forces live by: integrity, respect, excellence, advocacy and commitment. The VA has always signified a place of hope and security for veterans past and present. For those who serve the expectation is that when they need medical, dental, housing, educational and other assistance the VA would be there. Marred by problems over the