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Relationship Driven

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B2B vs. B2C Marketing
Business-to-business (B2B) is a term used to describe transactions of goods or services between businesses as opposed to business-to-consumer (B2C) which describes activities of commercial organizations serving end customers with products and/or services. B2B and B2C marketing is different. There are profound differences that a business must remember when developing marketing activities.
Although the marketing programs are the same for each type of business (events, direct marketing, internet marketing, advertising, public relations, word of mouth, and alliances), how they are executed, what they say, and the outcome of the marketing activities differ (Murphy, 2007). The following table summarizes some of the …show more content…

If a B2B company can provide a quality product or service, even if the price is higher than the competition a customer will be willing to pay, provided there is a perceived value in what is being sold. That value can be in the form of customer service, engineering design assistance, on-time delivery, and quality.
In conclusion, marketing for B2B and B2C markets are quite different. While marketing programs are the same, how they are executed, what they say, and the outcome of the marketing activities differ. B2B marketing is relationship driven while B2C marketing is more product driven. The market size also varies between B2B and B2C markets. B2B markets are measured in the "thousands" while B2C markets are measured in the "millions." Not only is the market different in B2B and B2C but so is the buyer. The business buyer understands the products or services and needs to buy the products or services to help the company to stay profitable, competitive, and successful. Therefore, B2B marketing must be more complex. Consumer buyers are looking for the best price and trust within the company and products. Therefore, B2C marketing needs to convince customer of their trust and loyalty. Brand building is also important in both B2B and B2C marketing but for different reasons. In B2B markets brand will only help a business be considered, not necessarily chosen. In B2C

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