Reserach Proposal on a Delivery Process of Customer Service in Banking Sector & Customer Satisfaction

The Merriam Webster dictionary defines the noun “bank” as “an establishment for the custody, loan, exchange, or issue of money, for the extension of credit, and for facilitating the transmission of funds.” In essence it is an institution that serves as a medium of flow of funds between users and savers. A bank is a financial institution that links the flow of funds from savers to users and back. For the purpose of this audit report we will broadly classify banks into two major categories: commercial banks and investment banks.

Banks are used to hold your money for you and it helps you know that your money is safe. Alexander hamilton has done many other things that have made a huge impact on our

The banking industry has over the years evolved from simple to large and complex organization. They have grown from one street building into having multiple branches some of which are international. Their clients range from individual and institutions to governments and other banks. Banks do not manufacture physical things. Their work is simply services for money (Koch & MacDonald 2010). Such services include storing, lending and managing money. All people and institutions, as well as governments, need money to operate accordingly.

Banks are institutions in which people put their money for safekeeping, to save, to use to pay their bills, or to earn interest on. Banks are allowed to use that money to make loans and earn interest for the bank's’ owners. Different types of banks offer different types of services. For example, commercial banks originally just served businesses, and savings banks and credit unions were used by individuals, especially those who couldn’t qualify for loans at regular banks. This is no longer the case. Although commercial banks and thrift institutions used to serve different purposes, today they all offer many of the same types of services including bank accounts, loans, credit, certificates of deposits (CDs), and much more.

Lending institutions have been around since the late 1700’s. Banks are establishments that are authorized by the government to accept deposits, pay interest on deposits, clear checks, make loans, act as an intermediary in financial transactions and provide other financial services to customers.

Retail banking is, however, quite broad in nature - it refers to the dealing of commercial banks with individual customers, both on liabilities and assets sides of the balance sheet. Fixed, current / savings accounts on the liabilities side; and mortgages, loans (e.g., personal, housing, auto, and educational) on the assets side, are the more important of the products offered by banks. Related ancillary services include credit cards, or depository services. Retail banking refers to provision of banking services to individuals and small business where the financial institutions are dealing with large number of low value transactions. This

Servicing as financial advisors, banks help customers manage their money by recommending different opportunities and serving as a securities intermediary.

Banks are the key to our growth. Banks allow us to grow because they have as we say imaginary money. Banks are allowed to loan ten dollars for every dollar they actually

Banks make their profits and cover their expenses simply by charging borrowers more for loans than they pay depositors to keep their money in the bank. So simply put, charging high interest rates and distributing a low interest return. The intermediation function of banks is extremely important because it helped to finance the American economy.

Banking can be defined as a process through which the finances of a country is controlled and created. These finances are loaned to gain profit through interest. In recent times banks perform varied functions like ATM cards, safeguarding of valuable things, providing lockers, credit cards and online banking. Banks and banking Katy and in other American cities has helped the world economy. The simple method of safeguarding money and lending it to the borrowers leads to a productive flow of money. This process has helped in the development of economies of varied countries.

The experiment uses a hair salon sample survey to gain a deeper understanding of customer service. A thorough interpretation of the data set separating close and distant relationships provides insight into the problem of customer dissatisfaction in regards to employer/consumer relationships. The data is organized into several columns and separated by response. Respondents who are close are identified as “1”, while respondents who are distant are represented with “-1”. There are ratings from one to seven based on the following factors: “consider new”, “cut again”, “remain loyal”, “recommend”, “straightforward”, “open”, “don't want to know”, “wants feedback”, “honest”, “truthful”, “can’t tell”, “needs repair”, “fix relationship”, “guilty”,

The turmoil in the international financial markets of advanced economies, that started around mid-2007, has exacerbated substantially since August 2008. The financial market crisis has led to the collapse of major financial institutions and is now beginning to impact the real economy in the

Yunus starts the book with portraying the things which propelled him to begin the Grameen Bank and how he broke down the main driver of the hopelessness of the country ladies of Bangladesh who buckle down day and night are still not ready to escape from the platitudes of destitution, on account of the center men and cash banks. So he discovered that how a pitiful credit can free the entire town from the destitution. At that point he has taken a discriminating view on the contributor framework that won around then. He has talked about in detail his clashes with the World Bank. He has defended his perspectives against the arrangement of contributor financing with the assistance of the instance of a hobo and how an individual paying him few pennies is ruining his life. Yunus calls attention to his explanations behind after the methodology of loaning to ladies and why giving to ladies is more than simply making credit accessible. It ought to be seen as a formative instrument and can achieve huge changes in the public arena and assume a critical part in touching lives and upliftment of poor

This chapter will look to the literature review of quality service, customer satisfaction and intention to revisit including Thomassen satisfaction theory. This research will also discuss what theory is best suited to Health care.

This is a secondary research based on secondary data sourced from Government database such as RBI Database and World Bank database.