Reserach Proposal on a Delivery Process of Customer Service in Banking Sector & Customer Satisfaction

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Md. Zahedul Islam premier university chittagong, bangladesh zahed_297@yahoo.com +08801674957254

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Page no. 1. Introduction …………………………………………………..02 2. Objectives……………………………………………………….04 3. Research importance implication……………………………….04 4. Research Methodology………………………………………….05 5. Research types…………………………………………………..05 6. Questioner method………………………………………………05 7. Data collection…………………………………………………..05 8. Population and sampling………………………………………...05 9. Timing…………………………………………………………...06 10. Budgeting………………………………………………………..06
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Banks also play an integral role in society, affecting not only spending by individual consumers, but also the growth of entire industries. A bank is a financial intermediary that accepts deposits and channels those deposits into lending activities, either directly or through capital markets. A bank connects customers with capital deficits to customers with capital surpluses. Banking means engaging in the business of keeping money for savings and checking accounts or for exchange or for issuing loans and credit etc.

The commercial banking system dominates Bangladesh's financial sector. Bangladesh Bank is the Central Bank of Bangladesh and the chief regulatory authority in the sector. The banking system is composed of four state-owned commercial banks, five specialized development banks, thirty private commercial Banks and nine foreign commercial banks. The Nobel-prize winning Grameen Bank is a specialized micro-finance institution, which revolutionized the concept of micro-credit and contributed greatly towards poverty reduction and the empowerment of women in Bangladesh.

Banking is generally a highly regulated industry, and government

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