In the workplace today, we are likely to have a diverse mix of culture, age, race and gender balance. Nonverbal communication varies amongst all of these and also on the different contexts of the workplace i.e. meetings, conferences, tea breaks etc.
Early morning when arriving at the office, colleagues usually wave their hands and give a smile to greet each other depending on the relation you may have with the colleague. If it is a senior manager then the wave and smile may be more reserved. The senior manager will not necessarily wave and smile back but may just nod to show that they acknowledge your gesture. Colleagues who work closer to each other or may have developed a good relation, shake hands. Amongst Kenyans, colleagues may slap
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Welcoming may involve creating of space (when groups form circles) and a smile from the group members. However if your presence is not appreciated, this may involve frowns or use of unfamiliar gestures contrary to your race/culture. The circle may form without you in it or the group may just disperse.
During office meetings, attending on time may give the chairperson a lot of information. If all the staff attend before time or on time, it may indicate that the agenda is very important or interesting or that the chairperson is highly respected. However, if people turn up late or not at all, it may signify that the meeting is not taken seriously, it is a waste of time or people do not respect the chairperson. During a meeting, if someone clears their throat very distinctly, it may mean that there is something being said which needs attention. If the speaker clears their throat, it may show nervousness, unclear knowledge of the subject matter or the speaker is tying to get some thinking time. If staff members begin yawning or looking outside the window, it means that they are tired or not interested in the meeting maybe because it has lasted too long. Many people start drawing on their notepads in meetings that have been too long or are uninteresting. However if the speaker looks outside, it may mean that he/she is thinking deeply. There could also be some whispering which implies that there is a sub-meeting going on either because an issue being
If the sender’s accent is not easily understood by the receiver then a written message may be more effective.
Nonverbal communication or body language makes up 55% of effective communication. This plays the biggest part in communication, and it shows the client or colleague more information than words alone ever could. Nonverbal communication includes facial expressions, body movement and gestures, head movements, eye contact, posture, and the use of distances and space. Understanding and using nonverbal communication can enhance the connection between you and others, navigate challenging situations and well as expressing interest in the conversation. this can also established effective rapport between you and the client or colleague.
Hola fellow classmates. I am Michelle and look forward to working with all of you over the next 8 weeks. My area of study is in accounting and delighted to finally learn Spanish. I currently reside in gloomy Ohio and look forward to moving south after my daughter finishes this year of school. Learning the Spanish language is going to be truly helpful in communicating once I move to Florida. Unfortunately, I cannot recall a time that I have experienced a different cultural introduction. Now that I must think about the people that I have encountered in my life, and the greetings that I have had with them, they all seemed to have used the standard introduction of shaking hands. Greetings to my family and friends is a hug and kiss on the
The workplace is an environment where more and more Americans are spending significant portions of their time. In fact, 25 million workers reported spending at least 49 hours a week at work, (Schabner, 2013). This means that having effective communication in the workplace is becoming increasingly important. Not just to improve business practices, but to improve the quality of both employer AND employee satisfaction. Effective interpersonal communication is the most important aspect in determining the success of workplace practices. Effective interpersonal communication includes practices such as honesty, clarity, and mutual respect.
the African American community, polite speech creates a sense of unity. If one black person sees a stranger that also happens to be black, they will oftentimes speak to them. This tends to happen more than usual if the two are in a location where there are few to no other African Americans. Many may question whether all black people know each other, the simple answer is no, but the community is so amalgamated that we do not feel uncomfortable speaking to one another. This “How are you?” or “Alright,” or even just a head nod communicates that African Americans are some sort of family, one that sticks together.
TO: Alison Allen, Human Resources Director; Cary Hasler, Marketing/Advertising Director; Joseph Earl, Customer Service Director; Elizabeth Hope-Earl, Client Account Director
Nonverbal communication is behaviors and characteristics that convey meaning with out the use of words. Sometimes accompanying verbal messages, to clarify or reinforce them. (Floyd, Communicating Nonverbally, 2013) It is said to be true that nonverbal communication sometimes gives more information that verbal communication. People’s facial expressions, gestures, and personal appearance are all forms of nonverbal communication and it relies on our sense of vision. For instance, when my sorority and I get together for a meeting and the president of our chapter stands up in front of everyone to share information, it is important that we let her know that we are interested by nodding our head in agreement, smiling at her, clapping our hands, and keeping eye contact with her so she knows our focus is on her. For our chapter it is important to reassure our president that we are listening and focused on what she has to say by using nonverbal behaviors. Without nonverbal communication, it would be hard to tell when someone is interested or not in a conversation. Nonverbal communication helps us maintain
Any failure of that basic rule is interpreted as a lack of respect and a lack of consideration. However, at my workplace it’s usual to see some friends of my officemate coming in, greeting only him and
A greeting of peace is significant to address when starting a dialogue with a Muslim. Assalamalaikum, which means may peace be with you, is a standard salutation. Smiling when communicating is encouraged by fatwas because it brings positivity in the conversation and removes any negative feelings. “Accompany your greeting with shaking hands (if you are greeting your mahram, a family member whom marriage or sexual intercourse would be considered illegal, or a person of your gender)” (Rahman, 2017). It is important to not to touch the opposite gender when communicating. It is also important to communicate through the use of simple and concise words and avoid complex terms so that it is easy to
For this discussion I chose an article about communication called Examples of Verbal Communication in the Workplace from Chron. It states,”Verbal communication occurs in meetings when participants share their ideas. Effective meeting organizers clearly define their objective, such as whether the intent of the meeting is to make a decision, brainstorm ideas, approve a plan, communicate a change or get a status report.” In America we have many non-verbal facial expressions that mean different things to different types of people. We have various cultures and we must be considerate of our actions in order to avoid offending someone. We all have seen a child eat something they truly do not enjoy. The child will make a face that might seem funny
During spring and summer of 201 I underwent a six month internship in the information services department of a major company in my country Botswana. The company , Botswana power corporation is the sole producer and distributor of electricity in Botswana. As a company with branches all over the country it is easy to understand why communication would be crucial to the day to day operations of this company as a whole. For the sake of clarity however I’m going to limit the focus of this paper to the Information servives departmentin which I worked.
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the
For my observation on a speech event, I chose to observe my relatives coming to my home for a small dinner/get together on Thanksgiving. I had around 13 families get together. As a custom of greeting the guest, my brother and I had gone to open the door for them. To show respect toward the elders, who were the grandparents, we had to put our hands together, bow, say “Sat Sri Akal”, and give them a hug. What I found interesting was that we greeted are uncles and aunts, my brother and I had different ways to greet them. For me I would do the same things I did towards the grandparents for my aunts, but when I greeted my uncles I never really gave them a hug. As for my brother he had given hugs to both my aunt and uncle. I also noticed that my uncles would say “Sat Sri Akal” and walk away, but for my brother almost all of them had a full on conversation at the door and gave him hugs. While I mostly made conversations with my aunts.
Business communication is abound in today's society. The ability to communicate has always had its advantages, with its rich history, and traditions, modern business communication is valued as a modern day concept. Business executives rate the ability of business communication skills as among the personal factors necessary in gaining a job. As stated by Hynes (2005)” effective business communication is the key to planning, leading, organizing, and controlling the resources of the organizations to achieve objectives” (Conrad & Newberry, 2011, p112). This essay will examine what business communication skills is needed for the process of graduating in Westminster Business School, while giving recommendations in studying
The Chinese are more formal with their greetings and introductions. These greetings are meant to show respect. Usually a handshake is appropriate, however, take your time, a slight bow shows politeness. One might include the word “Selamat pagi” which means “Good Morning” (Just Landed, n.d., p.1). But, one must remember to never use this greeting after ten in the morning because after which is the afternoon. The proper term to say then would be “Selamat siang” which means “Good Day” (Just Landed, n.d., p.1). When greeting someone of the Islam faith, one might say “Assalamo Allaikum”’ which means “May