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Strategic Outsourcing at Bharti Airtel Limited

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(a). Problem Essay: The main problem Bharti Airtel Limited facing is “How to manage its capital expenditures for its operations and how to face the expected exponential growth and a competitive environment.” The challenges that the company is facing are 1. Keeping pace with expansion: Bharti’s customer base is growing at 100% per year. It has its mobile operations currently in 15 circles out of 25 in the country and its fixed line operations in 6 circles. So it is a huge challenge to keep pace with the expansion. 2. Capital expenditures and the risk: They are facing a severe capital expenditure problem. They couldn’t run new software on the equipment they purchased 2 years ago and it is no longer useful. They require a reliable, …show more content…

For example: Bharti agrees to pay IBM a share of its revenues and this percentage of revenue shared will decline as the overall revenue increases. (c). Action Plan: The deal should ensure the following outcomes and should follow the steps mentioned in order to achieve them: 1. The deal should include clauses to avoid risks and should assure all the advantages mentioned above. 2. Quality control: Detailed Service Level Agreements (SLAs) covering every aspect of outsourcing (for both IT and telecom) with associated penalties for non-conformance provided a framework for monitoring. If any of the measurements fall below/ above certain threshold levels as indicated, there are penalties/ rewards as appropriate. 3. Cost reduction: Along with SLAs, it should also define Key Performance Indicators through which the performance of vendors were monitored and measured. By going for long term partnerships with select vendors of repute with detailed SLAs, Bharti can reduce the explicit transaction costs with the external vendors, thus making it a viable business model. Thus, by monitoring the SLAs, key performance indicators, it should ensure that the vendor fulfills its obligations and guard itself against potential vendor opportunism. 4. Final step is to arrive at the cost model of deal. Cost model of deal should be such that it is beneficial for both sides ie Bharti and

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