Strengths:
- Krista executes on the strong intro when she picks up the phone call.
- Krista asks the client 's questions to find out more about who she is working with and when she provided the documentation.
- Good foreshadow to the hold.
- Krista takes ownership by offering to leave a voicemail on the client 's behalf, when prompted.
- Krista ends the call by thanking the client for calling in.
Opportunities:
- Call recording disclosure. Krista discloses the call to the wife when she first picks up. At :17 the wife says that she will put the phone on speaker so that the husband/client can hear as well. Krista then addresses the client, however, she does not disclose that the call is being recorded. As a best practice, when a client advises they are putting the phone on speaker, disclose that the call is being recorded right away. This is important for legal reasons.
- Verification. After the wife explains the reason for her call, Krista asks for the phone # to pull up the loan. At :58, Krista then asks the husband (the name listed on the account) if he 'd like to add his wife as an Okay To Speak With. The husband is not verified before giving authorization for his wife to be added. Krista then goes on to verify the wife only and shortly after discloses the myql account information to her. It is important that we verify the client prior to getting permission to speak with another individual about their account and adding somebody else as an okay to speak
Ayanda greets the client in a polite and a professional tone. She does a great recap of the client's concern to ensure she understands with clarity.
- Was a strong introduction executed at the beginning of the call? Krista did mention the client's name but never reintroduced herself. We need to make sure that we are executing that every call this is part of the strong intro.
After holding ( 2:41) (12:21) (15:14) Jackie removes the client from holding a few times in the call and none of them were provided with proper expectations of showing appreciation for his time and patience. ( " Thank you, Herbert, for
- Juliea was not actively listening, at 2:01 after client explained why she was calling Juliea paused for a moment and then ask the client for her name. Client provided that information at the beginning of the call. You might want to write it down so you can remember.
(3:18) Jeff advises the client that the check to Wells Fargo has been reconciled and we have sent the check out to them directly. This is inaccurate information, as we wired the funds rather than
MANSFIELD, Texas (December 2016) –Oldcastle Precast in Mansfield, Texas donated a 2,500-gallon grease trap, lid, sample well, and cast iron covers for OurCalling’s new facility. OurCalling is a local ministry in Dallas, Texas focused on helping homeless people in the DFW area overcome addiction, poverty and life on the streets.
Women have been using birth control methods for over thousands of years. Today, we have various effective birth control methods available to woman. Such as the pill, patch, shot, or IUD. Birth control is a safe way to prevent pregnancy. You can purchase birth control at your doctor’s office, planned parenthood, a clinic, or a public health care provider. They will first discuss your medical history with you, then check your blood pressure and finally you will discuss which birth control method is right for you, and they will send you on your way with your prescription. Birth control can be purchased at your local drugstore and costs up to 50 dollars. In a lot of cases though, young girls and even older women cannot afford or access these types of birth control. There are concerns about being unemployed which results in no income coming in for birth control, lack of health insurance the woman may have and whether or not the woman can afford having a child, even more during an economic crisis. By having women’s birth control free it will not only decrease the chances of abortion, help women financially , help with women’s menstrual cycle, and also by lowering the teen pregnancy rate, and having them have the power to decide when they want to have children. Many people can argue that the government shouldn’t have to provide another free service and that the cost
Southernization and Westernization took hold of many of the Empires in Europe and Asia at that of 1400-1750 when the Early Modern World began to rise. Colonization, exploration, and the building up of empires were the main concerns during this period. This had quite the effect on the people and kingdoms that were being over taken. Exploration and colonization impacted many empires around the globe because, trade began to increase which spread ideas and goods, slavery affected empires by using them as laborers to build their colonies, and there is a competition between the empires of who can obtain colonies and rise to a higher power.
My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I
The conversation that occurs between the two remains desultory and inconsequential. The characters spend their time desultorily making conversation — obviously waiting for something (the call).
If you have ever opened up a phone (do not try this at home, you might
Importance of communication by face-to-face is declining in today’s digital era as one can live about a whole day without interacting with people. Now days, people depend highly on the facilities of text messages, emails, and social media. As long as it is impossible to reject the role of these facilities and the method that they have changed communication, so it is necessary to balance these online communications with face-to-face communication.
We are born into this world with a need to attach to other humans. Loneliness is something we try combat and we every go as far as to surround ourselves with mindless people just to flee the solitude. With attachment comes love, an exposed wounds to the elements. Undying care is projected on to family or friends or lovers. The fear of loneliness paired with the loss of love can cause one to want the world to cease. In W. H. Auden’s Stop All the Clocks, Cut Off the Telephone paints a picture of requested seclusion.
In Harper Lee’s Bildungsroman novel To Kill A Mockingbird, the growing protagonist Jean Louise “Scout” Finch struggles to grow up in a society where citizens segregate themselves because of their color, traits, and family. In the fictional town of Maycomb County, Alabama, an ongoing social caste system lives: people do not keep an open mind and gossip tends to spread quickly. Scout is faced with conflicts between white and colored people, racism, and social injustices. Lee demonstrates how social classes do not determine the traits and/or extent to what abilities one has, but shapes one’s character through characterization, rising actions and symbolism.
We are living in an electronic age. The whole world is taking a new turn with every fraction of time. It has given birth to globalization. The world has been contracted and concise at a tip. There are a lot of new means of communication which have made our life so simple and easy going. Mobile phone be the most used present-day phenomenon in this fast-growing time. Mobile phone is a revolutionary step in the field of tele-communication. We had the days when the telephones only served the purpose of communication through sound. Mobile phone has completely changed the concept of the telephoning. Now a phone is not only a mere phone but it is a lot. The mobile phone has changed how people’s minds work.