Strengths:
- Krista executes on the strong intro when she picks up the phone call.
- Krista asks the client 's questions to find out more about who she is working with and when she provided the documentation.
- Good foreshadow to the hold.
- Krista takes ownership by offering to leave a voicemail on the client 's behalf, when prompted.
- Krista ends the call by thanking the client for calling in.
Opportunities:
- Call recording disclosure. Krista discloses the call to the wife when she first picks up. At :17 the wife says that she will put the phone on speaker so that the husband/client can hear as well. Krista then addresses the client, however, she does not disclose that the call is being recorded. As a best practice, when a client advises they are putting the phone on speaker, disclose that the call is being recorded right away. This is important for legal reasons.
- Verification. After the wife explains the reason for her call, Krista asks for the phone # to pull up the loan. At :58, Krista then asks the husband (the name listed on the account) if he 'd like to add his wife as an Okay To Speak With. The husband is not verified before giving authorization for his wife to be added. Krista then goes on to verify the wife only and shortly after discloses the myql account information to her. It is important that we verify the client prior to getting permission to speak with another individual about their account and adding somebody else as an okay to speak
Texts can be interpreted in many different ways. Phone Call by Berton Roueche, is a short story drama about a delivery man whose truck breaks down and gets into a bit of trouble. This short story is a good example of how you can find two very different readings in the same story. The dominant reading is that the male is innocent and the woman is just paranoid and overly suspicious. The resistant reading is that the female is innocent and has the right to be suspicious and the male is guilty with the intent to take advantage of her.
My goals for the session were to introduce myself to the client, understand the client’s concerns, learn her background and current situation for several areas relevant to her life and her concerns, such as medical, family, legal, educational, and vocational. I
Between 5:30- 6:48 too much dead air since the client's work emails were not working Krista could have foreshadowed to the client by saying "let me know once your emails are coming through" or could have tried to troubleshoot with the client by asking her to log out of the email account and log back in." This would help to keep the call on track.
When the client inquires about the info on his loan, Jackie does a great job informing she can dig deeper into the loan notes to discover any new info. Great job positioning to the client that the CCS has more access to info, that she may not.
Ayanda greets the client in a polite and a professional tone. She does a great recap of the client's concern to ensure she understands with clarity.
Ownership- Melissa did not take ownership in the call upfront to dig deeper regarding what the client viewed in the email. Earlier on in the call, let's address exactly what communication the client is referring to and use resources to gain a better understanding of how we can assist the client.
- Juliea did ask the client if she had a copy of the credit report and provided the information to the report agency so the client could get a copy.
(3:18) Jeff advises the client that the check to Wells Fargo has been reconciled and we have sent the check out to them directly. This is inaccurate information, as we wired the funds rather than
- Talisha is sure to verify with the client his email address, prior to submitting the document request. She also foreshadows the timeframe that he can expect to see the document arrive. Good!
If you have ever opened up a phone (do not try this at home, you might
MANSFIELD, Texas (December 2016) –Oldcastle Precast in Mansfield, Texas donated a 2,500-gallon grease trap, lid, sample well, and cast iron covers for OurCalling’s new facility. OurCalling is a local ministry in Dallas, Texas focused on helping homeless people in the DFW area overcome addiction, poverty and life on the streets.
The conversation that occurs between the two remains desultory and inconsequential. The characters spend their time desultorily making conversation — obviously waiting for something (the call).
We are born into this world with a need to attach to other humans. Loneliness is something we try combat and we every go as far as to surround ourselves with mindless people just to flee the solitude. With attachment comes love, an exposed wounds to the elements. Undying care is projected on to family or friends or lovers. The fear of loneliness paired with the loss of love can cause one to want the world to cease. In W. H. Auden’s Stop All the Clocks, Cut Off the Telephone paints a picture of requested seclusion.
We are living in an electronic age. The whole world is taking a new turn with every fraction of time. It has given birth to globalization. The world has been contracted and concise at a tip. There are a lot of new means of communication which have made our life so simple and easy going. Mobile phone be the most used present-day phenomenon in this fast-growing time. Mobile phone is a revolutionary step in the field of tele-communication. We had the days when the telephones only served the purpose of communication through sound. Mobile phone has completely changed the concept of the telephoning. Now a phone is not only a mere phone but it is a lot. The mobile phone has changed how people’s minds work.
Importance of communication by face-to-face is declining in today’s digital era as one can live about a whole day without interacting with people. Now days, people depend highly on the facilities of text messages, emails, and social media. As long as it is impossible to reject the role of these facilities and the method that they have changed communication, so it is necessary to balance these online communications with face-to-face communication.