Strengths:
Genise greets the client politely and a professional tone.
She does a good job setting the expectations for the client to leave the MB a VM to guarantee a follow-up.
Inches:
Effective notes- Genise noted the client had questions regarding PMI. The client does not have PMI on the loan payments. We should be sure to gain a better understanding of the client's concerns to accurately note the call.
Ownership- The client called in with questions regarding the Condo Walls in insurance on his loan. Genise upfront offered to transfer the loan to the MB for an explanation. In Origination, we should have the ability to assist the client and help resolve his concern. The client has HOA covering the outside dwelling of his property for
Ownership- Andrew did not possess a Yes before No attitude while assisting the client. There was no solution given in the call to assist the client with her concerns. Moving forward in these instances, we
USAA Savings Bank has been around for a long time believe it or not. In 1922 USAA was originally founded in San Antonio, Texas when 25 Army officers decided to come together and insure each other’s automobiles. William Garrison was USAA’s first elected president. Shortly after that USAA’s first employee was Harold Dunton, who was hired as a general manager. Major Walter Moore purchased the first automobile insurance policy for $114.74 and became USAA’s first member. Two years later in 1924 USAA printed their first credo. The company motto was “Service to the Services.” 1928 was the year that USAA started advertising 8,000 active component service members
When it comes to the CAPTA as a whole I do feel the strengths perspective was intended but it did not thoroughly follow through. For example with involving consumers although research is constantly conducted on methods we should try to have effective child welfare systems, research using actual children and families affected by child abuse and neglect were slim. Most of the research showed percentages and data on how many are affected but none showed what those victims said we, as a system should do to investigate and treat others whom may be faced with this situation. With the CAPTA focusing on providing the federal funding to investigate, prevent and create treatment activities and programs for Michigan I would say its focus is on correcting
Josh greets the client in a polite and a professional tone. He does a great job recapping client's concerns to ensure he understands with clarity.
The competitive intensity is relatively high due to close proximity of another major full service hospital, Gadsden Regional the 3rd largest investor owned chain in the US. Gadsden Region has an approved cancer program and offers services in neurology, psychiatry, obstetrics not offered by RRMC. UAB Medical Center which is ranked as one of America’s best hospitals known for patient care, education and research complex, several specialty hospitals, and 50 clinical services (Richards & Slovensky, 2004). Mountain View Hospital is not a direct competitor but influences the local healthcare by offering psychiatric and chemical dependency facilities and services to children, adolescents, and adults. Mountain View partnered
Clear, gump, concise- The client inquired how we obtained her information, and Talisha's reply was that we were reaching out as a solicitation. We can use available resources by clear state how we obtained the information to provide the client with a clear explanation regarding how they received the denial letter.
In a positive light, Shay was able to consistently take feedback and properly place it in to the next call every time. The improvements made encouraged her to trust her instincts and be confident with every client.
- Judy executes on the strong intro with both the team member and the client. This is good for consistency.
The Center for Professional and Continuing Education (CPCE) at the University of the Pacific is presented with some opportunities. The following are two relevant opportunities for CPCE within the context of a SWOT analysis:
Use the strengths, weaknesses, opportunities, and threats identified in your SWOT analysis to create a list of communication objectives that your campaign will seek to accomplish. For example, if you identified the expense of your product or service as a weakness, create a communication objective to address the weakness. How? One strategy might be to address the weakness by seeking to position the product psychologically as being worth the expense. Each of your communication objectives should spring naturally from the strengths, weaknesses, opportunities, and threats identified in your SWOT analysis.
Prior to ending the call, she does a good job inquiring id the client had any other questions.
Your correspondence indicates concerns in relation to processing the assumption of your loan. You also expressed dissatisfaction with the manner in which your impound account was handled. You state your payment increased, late fees were assessed, and you never received your monthly statements.
In looking at the multiple business plans that were offered, I went with Jolly 's Java and Bakery for my SWOT analysis. In reviewing this particular business plan I found it to be similar to what my husband and I ultimately want to ourselves, open a doggie bakery in our area. I wanted to review a business plan that offered a plan to build and grow off of a weaker market in its hometown and this companies introduction stated just that. In my opinion the less amount of bakeries in the area, the more successful this company is going to be by jumping onto the market and need to have such a business in its area. It is my goal to introduce the strengths, opportunities, weaknesses and threats that Jolly 's Java and Bakery have per my SWOT
According to What is SWOT Anlysis (2011), SWOT analysis is an analysis used to identify the internal factors (strengths and weaknesses) of the company as well as external factors (opportunities and threats) of the company.
Maybank’s position as the undisputed leader in financial services in Malaysia, which has a widespread global presence (19 countries worldwide), allowing it to spread risk and enjoy economies of scale.