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Swot Analysis Paper

Decent Essays

Strengths:

Genise greets the client politely and a professional tone.

She does a good job setting the expectations for the client to leave the MB a VM to guarantee a follow-up.

Inches:

Effective notes- Genise noted the client had questions regarding PMI. The client does not have PMI on the loan payments. We should be sure to gain a better understanding of the client's concerns to accurately note the call.

Ownership- The client called in with questions regarding the Condo Walls in insurance on his loan. Genise upfront offered to transfer the loan to the MB for an explanation. In Origination, we should have the ability to assist the client and help resolve his concern. The client has HOA covering the outside dwelling of his property for

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