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Telehealth Case Study

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During the 1990s, Veterans Health Administration (VHA) has used information and communication technologies to provide first-rate, broad primary and specialty services to its veteran population. The VA, Office of Telehealth Services (OTS) offers a program called Care Coordination/Home Telehealth (CCHT) to make tedious for veterans for the growing health issues occurring across the globe, i.e. diabetes, heart failure, PTSD, and a host of others. I think these have become an epidemic in the veteran community, due to the constant overseas deployment in the recent years of conflicts. The VHA management policies, essential information technology networks and commitment to procedures and training, all have contributed to the telehealth’s success. …show more content…

CCHT targets patients’ possibly needing long term care; currently it manages over 70K patients using this remote technology with a greater than 85 percent satisfaction rate. It was also associated a 40 percent reduction in in-patient compared to enrollment before the CCHT. Telehealth involves the use of data and IT resources to distribute care remotely by connecting multiple users in different locations. The OTS uses health informatics, disease management, and telehealth tools to simplify care and progress in three main ways: 1. Clinical video telehealth delivers real-time physician visits to distant clinics to help analyze, manage care, perform check-ups and provide care in polytrauma, mental health, rehabilitation, and surgical consultations. 2. Store and Forward telehealth supports the acquisition, transmission and storge of prerecorded information, like X-rays, video clips/photos, between providers and other …show more content…

The future faces a number of related goal-driven challenges. The CCHT has cited reduced health care resource use among the targeted high-utilization patients. This impact provides strong economic justification for home telehealth to be an integral component of regular care services for chronically ill veterans at risk for long-term care. Because of the lower marginal cost of adding services to the existing infra¬structure, the VHA is intent on expanding its CCHT program to provide chronic care management, acute care management, and health promotion and disease management for other patients in areas such as weight management, dementia care, and palliative care. They were awarded six national contracts for home telehealth devices and services worth $1.38 bil¬lion over five years. This is particularly challenging as the VHA uses a primary care model that adheres to clinical guide¬lines and sharing of information among

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