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Telstr Advantages And Disadvantage Of Offshore Outsourcing

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III) Internal Issues
Offshore outsourcing is becoming a part of daily business operation for many companies, including Telstra. There are several internal factors, including advantages and disadvantages that affect Telstra moving numerous jobs to overseas.
1) Advantages of offshoring
a) Cost Differentials
The primary factor of offshoring is the cost differences comparing between Australia and the offshore countries (Holmberg et al 2006, p. 1). Offshoring assists Telstra to diminish overall transaction costs and labor costs by operating certain business activities at offshore locations at a lower cost. The capital costs on the technological and organizational expertise at the beginning when Telstra offshores must be required, however, the …show more content…

That is another reason Telstra moves non-core activities to offshore locations, then the internal resources would be applied more effectively to strengthen its core values and strategic imperatives, which can improve quality of Telstra’s products and services and customer satisfactions and finally generate more profits. Also, offshoring is an opportunity to help Telstra expand to new global markets and deliver its telecommunication and media products and services closer to their final customers. Telstra representative stated that the combination of Telstra employees between local agencies and overseas staff could help the company to manage its customer services more efficiently (Cai …show more content…

However, the demand of Australian for IT degrees over the last 10 years was decreased and the completion rates were low, this led to a shortage of IT and communication technology talents in Australia currently (Aynsley 2015). This could be the reason of high labor costs in Australia, especially in technology fields and the reason why Telstra and other companies moving jobs offshore. Offshoring is an opportunity for Telstra accessing to valuable resources: talented human capital, capabilities and innovation (Lewin et al. 2009). The best choices for ITO and BPO that Telstra is concentrating on are India with strengths in IT, Philippine with specialization in English contact centers and Malaysia with potencies in software development and R&D (Ellis 2013). All of these countries are low-wage countries, and there is a large number of highly skilled IT and telecommunication labors finding jobs, therefore it is perfectly valuable for Telstra to get into these markets and employ talented staffs at the cheap

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