III) Internal Issues
Offshore outsourcing is becoming a part of daily business operation for many companies, including Telstra. There are several internal factors, including advantages and disadvantages that affect Telstra moving numerous jobs to overseas.
1) Advantages of offshoring
a) Cost Differentials
The primary factor of offshoring is the cost differences comparing between Australia and the offshore countries (Holmberg et al 2006, p. 1). Offshoring assists Telstra to diminish overall transaction costs and labor costs by operating certain business activities at offshore locations at a lower cost. The capital costs on the technological and organizational expertise at the beginning when Telstra offshores must be required, however, the
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That is another reason Telstra moves non-core activities to offshore locations, then the internal resources would be applied more effectively to strengthen its core values and strategic imperatives, which can improve quality of Telstra’s products and services and customer satisfactions and finally generate more profits. Also, offshoring is an opportunity to help Telstra expand to new global markets and deliver its telecommunication and media products and services closer to their final customers. Telstra representative stated that the combination of Telstra employees between local agencies and overseas staff could help the company to manage its customer services more efficiently (Cai …show more content…
However, the demand of Australian for IT degrees over the last 10 years was decreased and the completion rates were low, this led to a shortage of IT and communication technology talents in Australia currently (Aynsley 2015). This could be the reason of high labor costs in Australia, especially in technology fields and the reason why Telstra and other companies moving jobs offshore. Offshoring is an opportunity for Telstra accessing to valuable resources: talented human capital, capabilities and innovation (Lewin et al. 2009). The best choices for ITO and BPO that Telstra is concentrating on are India with strengths in IT, Philippine with specialization in English contact centers and Malaysia with potencies in software development and R&D (Ellis 2013). All of these countries are low-wage countries, and there is a large number of highly skilled IT and telecommunication labors finding jobs, therefore it is perfectly valuable for Telstra to get into these markets and employ talented staffs at the cheap
Telstra is Australia’s largest and most efficient telecommunications company, which provides one of the best-known brands in the country. They offer a full range of services and compete in all areas of telecommunications both domestically and internationally. Telstra’s vision is to enhance its position as the leading full service telecommunications and information Service Company in Australia as well as to expand its presence internationally. (Telstra Website, 2008)
to be completed by countries who pay their employees as little as 10% of the average earnings in America. Although this is happening in many professions, it is extremely noticeable in engineering with the managers of these large companies hoping to save a net cost of 70 percent (Ron Hira). This strategy, which is commonly known as offshoring, has been increasing in popularity exponentially and there have been many debates as to whether this method of production is a benefit, or a burden. It is uncertain what the overall effect of offshoring will have on the American economy but the workers, namely engineers, should begin adapting.
* Aside from maximizing profits, list the key factors that managers should consider when deciding whether or not to outsource offshore. Determine the key factors that you believe to be the most influential. Provide a rationale for your response.
Further, they point out that even more educated highly trained workers with higher-value jobs such as software engineers, accountants, radiologists, and journalists in the developed world The increased safety net costs of the unemployed may be absorbed by the government (taxpayers) in the high-cost country or by the company doing the offshoring. And when it comes to health and safety requirements it is based upon the company they work and job they do. All of the companies now are recommended the safety measures of their workers. The choice of offshoring destination is often made according to cultural concerns.
The U.S. economy has seen many hardships within the last decade. The economy has suffered from a recession that is still threatening to cripple some Americans and unemployment has been at an all time high. People have lost homes and jobs and many businesses have gone bankrupt simply trying to survive. However, in the midst of this economic crisis some companies have managed to survive. Many companies, approximately 36% of them, have found a way to avoid economic collapse by cutting costs (Job Outsourcing Statistics, 2014). One of the most popular cost reducing strategies of our time is called outsourcing.
Outsourcing is a method used by many corporations in which their products are manufactured in foreign countries often for cheaper labor.This method method of productions has it’s pros and cons.
The IT Service industry has expanded rapidly. Many companies worldwide have made the decision to outsource this industry to offshore companies. Worldwide demand has increased growth to 40 to 50 percent on an annual compounded rate basis. Many developing nations like Latin America and Asia have made an attempt to obtain some of the IT offshoring business from countries like the United States because it is seen as not only a source for
Many Australian businesses are now outsourcing, or shifting their production or services offshore where there is cheap
Proponents for offshoring say that it is good for the economy. According to Alan Blinder, Professor of Economics and Public Affairs at Princeton University, as of 2004, jobs that can be offshored have seen a decrease of 13% in what employees here at home are paid to do that job. This result surprised him and other economic professionals. Blinder believes that offshoring will hurt the United States in other ways as well as lower wage levels, including higher unemployment rates and depreciated dollar levels (“Offshoring: Will Last 2-3 Decades, 30-40 Million American Jobs Lost.” 2009). It cannot possibly be good for the American economy to lose numerous jobs to overseas workers as well as seeing the value of our dollar going down along with wages.
In 2004, Global Information Systems, Inc. began to put into motion the consideration of offshoring 3,000 jobs from here in the U.S to company locations in China, India and Brazil. These were highly compensated job positions. About half of GIS is separated into a division known as Global Services Divisions. A considerable portion of GSD’s business came from customers outsourcing their business process needs. GSD began to seek ways to cut costs and improve performance by “offshoring” certain activities in order to present the most attractive value proposition to potential customers.
One impact that companies have using offshore outsourcing ' is the business rivalry, and business rivalry is great. It is imperative since it gives one organization an edge over another. As indicated by Winston Pepito if companies do not use outsourcing they will lose ground against the competition (Pepito).
In analyzing the second reason listed for why outsourcing is used; ‘inability to attract the highest caliber of employees to job functions that may be peripheral to the organization’s core discipline’, companies employ a different kind of outsourcing tactic. This reason leads to offshore outsourcing solutions. If a company cannot attract high caliber domestic employees to job functions secondary to their main function then they seek help where labor may be less expensive and more efficient.
This strategic report of ANZ’s offshoring strategy examines the effectiveness and drivers of ANZ’s decision to move towards outsourcing internationally, analyses the impact of ANZ’s offshore programs on stakeholders, explores key risks and opportunities and evaluates the success of ANZ’s offshore system.
Because of the important relationship between insourcing/outsourcing and competitiveness, organizations must consider many variables when considering an insourcing/outsourcing decision. This may include a detailed examination of a firm’s competency and costs, along with quality, delivery, technology, responsiveness, and continuous improvement requirements. Because of
A final reason for the company to offshore part of their operations is access new markets. Since the company is not restricted to just the domestic market, offshoring gives the company global presence and the ability to access developing markets in Third World countries. By streamlining the company’s production processes and supply chains globally, companies can lower their prices increase demand for their products, thereby attracting new customers and entering new markets.