The continuous changes in the levels of technology in different parts of the world is being fostered by globalization (Association, 2009). This is because of the ability of countries and companies to embrace new methods of production and management strategies that led to the better results in terms of efficiency and revenue. Globalization refers to the process of sharing information on technology and methods of management among people in different countries (Pollack & Adler, 2014). This process has been vital in determining development and production in different countries around the world. It is therefore important for companies to adopt and embrace new technology so as to maximize their output and perform at optimum levels. An example of …show more content…
The development of the computer and the internet has led to a lot of changes in different industries around the world. This is because of the ease with which large data could be manipulated to give conclusive results. The other benefit of this new technology was the ease with which communication could be carried out over long distances in short periods of time (Leonard, 2016). The speed and reliability of this new service led to problems for the postal service. The U.S postal service had a lot of responsibility in terms of delivering mails for people, government, and companies around the country. The number of mails that are being sent around the country has slowly decreased since 2003 (Leonard, 2016). This is because of the increase in number of people who were getting connected to the internet and using the computer. This meant that people could communicate my sending e-mails that were faster and much more efficient to use over long distances. The slowdown in use of the U.S postal service led to a gradual loss of revenue for the cooperation. This meant that the postal service could not efficiently foot the cost having a lot of employees in its service (Association, 2009). The company had to adapt to the changes in the business environment by in-cooperating technology into their …show more content…
Total Quality management refers to a long term approach by an organization that is aimed at improving customer satisfaction (Grady, 2010). The need to meet customer needs is important for the U.S postal service due to the emergence of new competition that acted as a substitute to their venture. These companies include FedEx and United Parcel Services that had the ability and capacity to meet the requirements and expectations of the people. However, the companies were operating at an unfair advantage as the U.S postal service was protected from direct competition (Grady, 2010). This meant that the other companies could not send urgent mails, and could only transport luggage that weighed beyond a certain weight. This protection was aimed at reducing competition for U.S.P.S. This is because of the huge number of people that the company employed to work in different factions of the organization. This meant that consumers who wanted to use the other services as an alternative were not given the choice. The company therefore had to employ total management quality so at to meet customer expectations and ensure there is satisfaction (Leonard, 2016). This was very important for the company as it aimed to improve on performance excellence for the company. The company also encouraged participation of other players in the industry despite the measures that had been taken to lock them out. This was in
If I were the current CEO for the United States Postal Service, I would be gravely concerned about the future of my business, as it has recently taken a steep plummet from its success and popularity in the 19th and 20th centuries. The USPS is now faced with the decision to renovate itself due to the extreme loss of business as technology takes over the 21st Century. Some say that the USPS should be entirely reconstructed because the business is only headed further downhill, while others say that paper mail is still very practical, more so than e-mail, and we must each write more letters to do our part in reviving the business to profitability again. Because the USPS has been such a vital part of our country through
For over two centuries, people relied on the United States Postal Service (USPS) as a way to receive their letter and packages from people around the country. It is their only way where a person can obtain a parcel when there are no technologies to assist them. Nowadays, in the modern world, there are different kinds of ways where one can receive a package or a letter, from an email or other companies. This results in the USPS decreasing its values. In order for the USPS to keep up with the fast-paced society, it should consider changing their ways of working.
The United States Postal Service has existed for more than two centuries. As the people have grown into the new world of digital technology and electronic communication, the USPS continues to become more of a disservice to the American people. The USPS has still used the same rules and principles for more than two centuries, which does not intrigue any more customers. The USPS needs to be reconstructed in order to fit the needs of a changing world. As the world grows and develops into higher levels of thinking and technological advances, the USPS should grow with them, changing to become more useful to American people.
Royal Mail is the largest provider of postal services in the United Kingdom and one of the largest postal service providers in the world. This paper analyzes
Challenge of Globalization W. L. GORE & ASSOCIATE had been expending their business in more than 30 over country; there are Asia Pacific, Europe and the Middle East, Central America, North America and South America, leading manufacturer of thousands of advanced technology products for the electronics, industrial, fabrics and medical markets. With the employees of 9.500 people around the world, managing the people also bring along the trouble as well. With the diversity of culture, people, background, language and norms, challenges and problems occur within the company and beyond the boundaries of the company. This is the major problems that will occur when a company goes global and expanding to the world. This challenge of globalization
Not only is the USPS delivering less and less mail each year thanks to the internet, the business is also spending too much on gas due to gas prices steadily going up. When each postal truck has to visit several neighborhoods, using about a tank of gas every other day, the cost of transportation starts to outweigh the actual profit being made. McDevitt supports such a statement by saying, “It’s [the USPS] being pummeled by the high fuel costs.” In a nation where people are becoming more and more concerned about the environment, such a high use of gas is even more of a problem. Also, the junk mail received is troublesome and often times annoying, which is incredibly frustrating since there is no way to stop it from getting into the mailbox. So much money is being spent on the transporting of useless mail to millions of people who would rather not be receiving it, and there is no way to profit from the. If it wasn’t already believable enough, numbers speak louder than words, and the numbers provided by the USPS exemplify just how real the loss of the company is (Source B). Since 2000, the number of pieces being transported to mailboxes around America has decreased by more than 40 billion pieces. With such a loss in business comes a decrease in the overall revenue for the company. So, it is surprising that there have been barely any changes to the way that the USPS is catering to the new society that it is supposed to be servicing. If the USPS would like to start making a profit yet again, the business needs to consider taking a step into the digital world along with reducing their
“Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” These words were scripted on the wall of one of the very first post offices in the United States. And, in the past, those very words rang true, starting with the very first man who inquired to the British about a postal service. The Pony Express was soon to follow. Many brave, young men rode across many miles of dangerous country, risking their own lives in order to deliver the mail to its final destination. Planes and trains came along soon after. And the United States Postal Service was booming. But nowadays many people seem to think that the United States Postal Service is running downhill. We all have something to thank them for whether it is a yearly birthday card, endless love letters, or our monthly paychecks.
The evolution of the express mail industry had become a quick on-time shipping and delivery of packages. The service had become effective, reliable, and prompt, which most of the top companies could deliver on these guaranteed promises 96-99% of the time. But, delivery services were only a portion of the services being offered to their customers. Carriers had mastered information management that they shared with their customers. Customers were now able to fill out labels, track the route of their package, and assisted in billing using both via carrier provided software or the Internet.
“We’ve Got Mail-Always” by Andrew Leonard is an article published in 1999 that highlights both the positive and the negative aspects of email in the 1990s. While in some cases email made people productive, for others, it wasted their time. Leonard presents nearly every aspect of email to the reader, allowing him to make his own opinion about email and its advantages and disadvantages. Leonard uses examples and comparison to support his belief that email can have both advantages and disadvantages.
Total Quality Management (TQM) is an organizational approach that seeks to identify and eliminate the root causes of issues that undermine quality whether in a manufacturing or service organization. As stated previously USPS as a product is in a state of decline and must find ways to eliminate barriers to attaining its service commitments.
The following is an attempt to analyze AT&T's use of Total Quality Management throughout its organization. Since AT&T is an elaborately enormous corporation I will focus my study to AT&T Power Systems/Lucent Technologies. This division of AT&T has been the industry standard for excellence since TQM was first introduced to the company. AT&T Power Systems has become one the world's most dynamic companies because of its use of TQM. I will provide a brief description of who AT&T Power Systems is, a description of the events that lead up to its use of TQM, AT&T's TQM philosophy, and how this philosophy was implemented. Finally I will discuss the benefits AT&T Power Systems realized through their use
Total quality management focuses on several aspects such as Continuous improvement and the Customers to improve the quality of the products. Ford Company has in place a strong set of values, norms, and artifacts which it strongly enforces. The mission statement for the company is based on a simple phrase, “One Ford: One team, one plan, one goal.” The company vision is, “To become the world’s leading consumer company for automotive products and services.” (Haas-kotzegger, Schlegelmilch, & Ambos, 2013) Both these company philosophies give the company a good favor towards the consumers.
Team B has decided to do our paper on the United States Postal Service. The reason for this is that this service utilizes each of the functions such as globalization, the newest technology, the best innovations, and diversity and ethics combined all in one great service we each use on a daily basis in one way or another. During the reading of this paper, one will find that the following has been researched and discussed: the explanation of the four functions of management, also how the following factors affect the four functions of management: Globalization, Technology, Innovation, Diversity, and Ethics. As we look at these factors, we will learn how the Postal Service gets the mail from point
Introduction - Total quality management (TQM) has been defined as ‘continuous improvement of every production output whether it be a product or a service, by removing inefficient variations and by improving the backbone of the work process’. International managers like their domestic counterparts have found that incorporating the notion of total quality management into their management process and style can give the competitive advantage.