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The Management Of Columbia Bank

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Overview of the Organization Columbia Bank was started in 1927. It is the fourth largest mutual financial institution in the United Stated with over $4.7 billion in assets. Unlike commercial banks, mutual banks don’t have stockholders; anyone who makes a deposit ‘owns’ a portion of the bank. Columbia Bank is headquartered in Fair Lawn, New Jersey with 44 branches throughout New Jersey. Columbia Bank has “nearly 100,000 customers and nearly 200,000 loan and deposit accounts” (Allen, 2015).
Culture
Columbia Bank is focused on providing their customers with the best service and improving their local community. Columbia Bank employees often volunteer with various non-profit organizations, including: Habitat for Humanity, Cathedral Kitchen, …show more content…

However, there are a few monetary incentives to make these goal; and no major repercussions for not making these goals.
Technological Climate Software. Columbia Bank’s platform tellers were using a total of 6 software programs: S1 Teller (processes teller transactions), RMS (used to open and/or close accounts), TotalPlus (used to look up customer’s recent account transactions up to 2 years ago), ISView (provides special internal reports), ISResearch (research processed teller transactions up to 7 years ago), Columbia Bank’s Intranet, and a remote check capture software/machine. Obviously, Columbia Bank was utilizing too many different software programs, which made training new employees very time consuming and sometimes confusing. Outdated process. To fully understand how outdated and slow Columbia Bank’s process was, allow me to explain the basic daily responsibilities of a teller at Columbia Bank. Every teller must add up each deposit on his/her adding machine, verify that all checks and cash amount to the total deposit amount, process the deposit in S1 Teller, validate the customer’s receipt, and (after the customer has left) separate/sort the deposit ticket, foreign checks, on-us checks and cash. This process repeats throughout the day. At the end of the day, each teller has to “prove out,” which consists of counting and balancing his/her cash drawer, adding up all his/her checks for the day (with an adding machine, into batches of 50 checks), verifying that the

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