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The Pawn Shop At 123 Main Street Owned By Mr. Patty

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We were dispatched to a pawn shop at 123 Main Street owned by Mr. Patty McRob. A female customer named Jessica was upset with a television set that she was sold on the previous Friday. Patty had a sign up in his store saying no refunds, well Jessica said Patty told her if it was not working and she returned it by Monday she could get refunded. Jessica paid fifty dollars for the television set. Patty wanted Jessica out of his store. I wrote down in my notebook that it was a business. Since it was a business we were able to walk in. O’Garo knocked on the door and was about to wait, but I told him it was a business and we could enter. I also wrote down the address of the pawn shop, as well as the owner and a woman named Jessica who refused …show more content…

I also liked my body posture when talking to Jessica. She was a struggling mother of two and I made my body posture more approachable and not so much authoritarian. I do not think I would have gotten as much information off her if I came across authoritarian. What I would do differently after viewing the DVD is I would have used my body to direct her more. I thought we took a little too much time to separate the two individuals and I take that on myself for not just stepping in directly in front of her and moving her to where I wanted to go. After the actors’ input I would keep my demeanour the same. The woman who played Jessica told me my demeanour kept her calm because I was calm she could not get angry and had no choice but to calm down. What I would change is we should have used the law to our advantage. The individuals would have been easier to separate if I told her she could get a trespassing charge if she did not leave. If we had more time in the problem solving portion we could have told them if they did not reach an agreement they would have to go to civil court. What I learned about intervening with another person’s crisis is you truly never know what is going behind the scenes in their personal lives. Everyone has different problems, and everyone has different ways with coping with them. How I thought how most people would deal with a problem like that is either just accept the fifty dollars lost because you

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