Who would have thought that there were so many steps that needed to be taken each and every time that you visited your doctor, physician, and/or pediatrician. For us, the patient we do not see behind the scenes of what the assistant is doing behind the desk typing in our information into the computer system. We do not think about the process that the information goes through and where it ends up. All that we know is that we feel out the information sheet with our private and personal information and we turn it and it is done. Wrong. The information goes through a process known as the revenue cycle. The healthcare financial management association defines the revenue cycle as “all administrative and clinical functions that contribute to the …show more content…
During the scheduling and registration part of the front-end process one must take in to consideration that this is the step where accuracy needs to be precise. Accuracy is very vital in this first step in the process because if any error it then later affect the revenue cycle. According to the health information management textbook, it mentions that “staff responsible for scheduling and registration functions requires a significant amount of knowledge regarding the medical services provided, insurance carrier requirement, provider preferences, and operational hours of services to be rendered” (“Health Information Management”). That is not all that the registration staff is in charge of; they have other roles such as gathering and entering in the required patient information, and promoting a positive vibe to the patient so that it increases the community trust. Upon the patient arriving at the facility the staff in charge of registering needs to be sure to validate the patient’s identity by seeing photo identification, obtaining any insurance cards, and patient signatures for insurance payments and the release of their medical records. Secondly, insurance verification is another vital component to the prearrival process. “The verification process entails
One of the issues with the electronic systems in health care for MU is the ability to retrieve laboratory results during a patient’s visit. In 2013, Hinrichs and Zarcone reveal that over 70% of medical decisions are determined by laboratory results. In 2007, AU Health implemented Cerner Millennium PowerChart that displays clinical data to improve the point of care for patients. With the PowerChart solution, the patient’s information can be easily verified, vital signs can be entered, and family history can be updated. The Affordable Care Act (ACA) signed by President Obama in 2013 places emphasis on expanding insurance coverage of medical care for everyone. As part of the ACA, the improvements in the way these results are exchanged and transmitted will add value to quality, safety, efficiency of health information (Hinrichs & Zarcone, 2013). The transmission and availability of EHR affect how other health professionals send and receive information at the local, state, and national levels.
Appointment/Registration - This determines whether an individual is an established or new patient; if the patient is new, then insurance information is obtained and verified to make sure that the patient qualifies to receive services from the provider.
The careful documentation and subsequent billing process within the course of a patient’s care is an important piece within the healthcare system as a whole. Proper documentation in a patient’s chart relating to any service or procedure is not only important for this patient’s future medical care, but for the facility to receive an accurate reimbursement for the services provided. Reimbursement is affected by every department within the hospital. Healthcare is a business in the long run, and inaccuracies within the reimbursement process will affect the financial stability of the hospital. If a department is mismanaging reimbursement data it could result
Training front office staff is one of the most crucial aspects of the billing process. The front staff is usually responsible for obtaining the correct demographic information as well as insurance information from the patient. Without the correct information the claims will never be paid. This is why training front staff on insurances, collecting co-pays and knowing when to collect for additional charges that may not be covered by the patient’s insurance is
The potential sources of the problem that most of the healthcare institutions are experiencing could be that the healthcare organizations have not trained its staff or employees on how to do data entry as well as protection of the data that contains the information of the treatment cost as well as services. For that reason, the organizations should always train its staff on how to do data entry process and protect the data from being accessed by the unauthorized persons who could manipulate the data. The supervisors of the healthcare organizations are then supposed to be monitoring and also reviewing the process of entering data. That is to avoid the data inputted into the system being inaccurate. Another possible problem that they
It was either for their achievements, academic excellence, fundraisers, or their roles in different clubs.
It has only been within the last five years that health information management (HIM) has experienced exponential changes, due to the healthcare reform. The electronic health record (EHR) is connected to health information exchanges and other systems of interoperability. The timely completion of charts, coding and release of information (ROI) has become much more efficient with the electronic record. Traditional HIM functions will just be transformed and will always be an integral part of successful patient care. Professionals must be flexible and willing to adapt and even generate change. As Health Information Technology continues to evolve, so will the roles
An Electronic Health Record is a computerized form of a patient’s medical chart. These records allow information to be readily available to authorized providers during a patient’s encounter with the healthcare system. These systems do not only contain medical histories, current medications and insurance information, they also track patients’ diagnoses, treatment plans, immunization dates, allergies, radiology images and lab tests/results (source). The fundamental aspect of EHRs is that they are able to share a patient’s information quickly across service lines and even between different healthcare organizations. Information is at the fingertips of lab techs, primary care physicians, pharmacies, clinics, etc. The
Currently, I work as a patient access representative, at Memorial Health University Medical Center. Even though, I work at Memorial, I work for Conifer Health Solutions, a revenue cycle company. There are many of hospitals that contract out their revenue cycle departments to companies like Conifer Health Solution, which are known to be efficient in the revenue cycle. “The revenue cycle is all administrative and clinical functions that contribute to the capture, management, and collection of patient service revenue. In other words, it is a term that includes the entire life of a patient account from creation to payment.”(n.d) In addition, Conifer health Solution, hire a patient access team to work at the hospital. Furthermore, the goal for the patient access team is to identify the patient, and create a hospital account. Also, the team has to gather consent for medical treatment, collect payments, and add third party payers. The most important is to identify the patient as soon as the come into the hospital, so the healthcare professional can know who their treating. In the emergency department, a patient access representative has to identify the patient, and enter them in the electronic record system, if the patient has been to there before, we would have to find their account. This is very important to the medical team, because that account may have notes about their past health issues. That information can help them decide on diagnosis, and preform useful
One external user includes Center for Medicare and Medicaid Services (CMS). In order for Medicaid and Medicare to cover a patient’s bill, they need to have access to their health information so they know what care or treatments the patient received. Private insurers need access as well to cover the patient’s bill. The Joint Commission is another external user who has access to this information. They have “standards” and all hospitals and providers are to abide by these standards. “The Joint Commission’s hospital standards address important functions relating to the care of patients and the management of hospitals” (Health, 16). They also have unannounced “on site surveys” to evaluate how well hospitals are managed and review medical reports to see how patient quality and safety is performed in order to renew or give the hospital’s accreditation. “However, to ensure compliance with all health information-related standards, review of all sections and monitoring of all pertinent standards that are found is important” (Sayles, 2013). The Electronic Medical Record Adoption Model (EMRAM) also has access to LGH’s health system. It is needed to track EMR progress used at this hospital. With the advancing technology, LGH has completely transitioned from the use of paper records to Electronic Records. They
"The culture has always been, 'They'll fix it on the back-end.' Those days are gone. It's imperative we start at the time of the first patient encounter, which is pre-registration, to ensure the patient information is correct and valid. You can't be effective on the back-end without technology to ensure data quality on the front-end." - Daren Bush, director of patient financial services at Knox Community
In a health care setting many patient claims are denied on a daily basis by insurance companies for many reasons. The main reason insurance claims are denied is due to an error in the spelling of the name or the wrong date of birth. We must teach our staff to verify all information with the patient upfront if possible. Ask to see identification in order to be sure the name is spelled correctly and the
“An electronic health record (EHR) is a digital version of a patient’s paper chart. EHRs are real-time, patient-centered records that make information available instantly and securely to authorized users.” (healthit.gov) The EHR mandate was created “to share information with other health care providers and organizations – such as laboratories, specialists, medical imaging facilities, pharmacies, emergency facilities, and school and workplace clinics – so they contain information from all clinicians involved in a patient’s care.” ("Providers & Professionals | HealthIT.gov", n.d., p. 1) The process has proved to be quite challenging for providers. As an
With time, technology has become a great part of people’s lives. Hospitals who receive state reimbursement were mandated to convert all their paper records to electronic records by 2014 (Federal Mandates, n.d.). El Camino Hospital gives a clear understanding regarding their use of Electronic Health Records and how the information is used, shared, and secured (Privacy Practices, n.d.). Children’s Hospital of Philadelphia doesn’t mention their use of electronic health records at all, their policy only describes
Integrating the revenue cycle management solution to medical records thus enabling real-time access to digitized clinical patient information from everywhere, simplifying clinical decisions, saving time, improving standards of coordinated care and