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Essay on The Role of Continuous Improvement in Management

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What is Continuous Improvement?
Continuous improvement, defined by www.businessdictionary.com as “Programmed, and an almost unbroken, flow of improvements realized under a scheme such as Kaizan, lean production, or total quality management (TQM)”. Evans and Lindsay defines continuous improvement as incremental changes, which are small and gradual, and breakthrough, or large and rapid, improvements. They go on to say that the improvements may take on several forms such as enhancing value to the customer through new and improved products and services; Reducing errors, defects, waste, and their related costs; Increasing productivity and effectiveness in the use of all resources; and improving responsiveness and cycle time performance for …show more content…

In a very cost-effective, and time-saving move management carried out a new process in which papers are hole punched and bound in between two cover sheets. The company saved enough money to carry out a bonus program and my work time in completing an audit has been cut in half.
Our customer is the Centers for Medicare and Medicaid (CMS), and we audit hospitals all across the nation under a government contract. My company has an internal quality control team that periodically selects random reviews, and the results of those reviews are presented to us by management. The goal of presenting us with the results of the IQC reviews is to reduce errors that may occur during reviews which in return provides added value to our customer CMS. The added value could be the one deciding factor in my company winning another contract over a competing medicare contractor.
Support in the Argument for my Position
“There is a legitimate role for quality audits in today's workplace. The success of the audit depends on managements guidance of the audit, choice and training of auditors, and willingness to involve people in achieving the opportunities for improvement identified by the audit. To be effective, the audit process must be properly managed. A successful audit process is part of an overall plan for continuous improvement and can become a vehicle for

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