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Vep Activation Desk Case Study

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Matt and Melanie, • I was notified that the VEP Activation Desk (AD) received three inbound calls today for Hanger Prosthetics requesting information on the routing instructions they received. Vendors who called said that the AD phone number was in the body of the email under “Things to do” • The AD Associates are unable to assist your vendors because they do not have the routing instructions nor your vendor list Please advise a contact name and phone number to provide your vendors. Forward your routing instructions and vendor list to me as soon as possible, and then allow two days for the information to be loaded in our system and reviewed with the Associates. Thank you,

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