Why Organizations And Small Organizational Teams Cannot Debrief The Roles Of An Organization

Decent Essays

There is absolutely no reason as to why organizations and small organizational teams cannot debrief their daily tasks and missions. I am sure that within the scope of the normal organizational roles, there would be time frames such as end of product release, end of campaigns, end of sales processes, or end of production campaigns that could be debriefed and learned from. Similar to our flight, asking team members to provide an outline of the what, where, when, why, and how of their role during these periods would provide an invaluable source of proprietary information for the organization and would also allow for greater control and communication between board-level executives and team members. Remember that the “skeleton” of the debrief …show more content…

(CC) As outlined in the Airmic report, lack of requirements for a formal debrief process was the cause of many of the fatal collapses of the largest companies in the world. An example of where a formal debrief process could have potentially saved an organization was illustrated in the case of Arthur Anderson. It was well known within the organization that there were inherent risks associated with client selection and retention. Several waves of “high-energy” organization development campaigns had led to bringing on poor-performing or unscrupulous clients, Enron being one. It was commented by team members within Andersen, “[We must] have the courage to say no to relationships that bring unacceptable levels of risk to our firm.” Had the organization had a process of debriefing on the completion of each of these business development campaigns, they potentially would have realized what was staring them straight in the eye: “Our clients are going to cause issues.” The procedures for and ways of recruiting new clients, the way in which business development managers were recruited, and the selling points and standard of onboarding clients could have been shared, via debrief learning points, to other areas of the organization as well as to the industry as a whole. I am certain that their methods of client onboarding and retention were very similar to those methods employed by other major accounting firms at the time. By broadcasting their best practices,

Get Access