Effective Communication in the Workplace
Dominic Defalco
BUS100 Intro To Business
Grace Flannigan
11/8/2015
In the fast-paced world that we live in, communication has become a way of life, especially within the business environment. From a manager's point of view, communication is the key to the success of many objectives and goals set by individuals and upper management. Unfortunately, management at every level is experiencing increased tension and uncertainties from lack of communication within the workplace. "Therefore, the need for new strategies such as listening preparations, which includes the mental, physical, and behavioral aspects required for communicating and listening
…show more content…
It is important to remember that good communication skills require the use of critical thinking, which allows us to take control of our opinions and mind-set in order to make better judgments without jumping to conclusions, which can ultimately lead to conflicts. Therefore, the use of critical thinking skills and good communication skills provides us with the intellectual standards needed to ask questions about the certain situations that might otherwise be overlooked.
With everything that we have studied during this class, I found that keeping an open mind and thinking outside the box is the easiest way to approach certain situations that require a special need for communication skills. "Although, our communication skills will always change throughout our lives because of our constantly changing self-concept and perceptions. I have been using strategies like actively listening and proper assessments, as a way to achieve a flexible style effectively communicating. To me, good communication skills with a positive attitude open the doors to a successful career that is beneficial to any organization, but more importantly a way of knowing and understanding those around you.
As mentioned earlier, recognizing personalities and self-concepts is very important within any organization. From a personal and a management viewpoint, the high expectations of communication skills within my career, has actually been very helpful with the
Let´s focus on communication, specifically listening. , As employees each of you have a leadership role based on your positions. In these positions you are required to take instructions, present guidance, make decisions, and implement policy. If you cannot listen effectively, you will miss critical instructions, mislead guidance, make less informed decisions, and hopefully never implement the wrong policies.
When recruiting and reviewing present employees personal skills, employees need to have strong communication skills. This would be needed for any job as they need to be able to understand other colleagues and customers/public.
Communication is an essential skill that has been identified as a distinguishing characteristic of effective leaders. It is imperative that leaders build the skills and ability to effectively communicate both verbally and with the written word, in addition, listening is an invaluable talent for any manager (DuBrin, 2013). Furthermore, leadership communication is crucial when attempting to engage employees in a commitment to change (Portoghese, I., Galetta, M., Battistelli, M., Saiani, L., Penna, L., & Allegrini, E. 2012). Moreover, listening is an often overlooked skill that is a fundamental building block for all leaders. It is obligatory that managers practice the art of listening
As an illustration for the communication skill, my group had to make a play out of a story. One girl in my group decided to write the whole script. She didn't consult with the rest of the group. The script wasn't our best, but in the end we came together and made the play the best we could. We performed our play and I was happy with it. By communicating you also learn the leadership skill. It helps you understand what everyone in the group can do, and who would be the best to lead the group. Add more reasons or examples to this
These communication skills are extremely important to be able to accurately convey information in an understandable manner, and working with a team of professionals is critical to most if not all careers of this type. For over four years I have been working in a local supermarket as customer service, and I feel my experience there has been invaluable to my progression towards my ultimate goal. Problem solving is a major aspect of my job, whether it is an internal problem with the computer systems, registers and such, or problems directly from customers. Not only must I solve these problems in a timely manner, but I must also be able to communicate everything to a customer or employee in such a way that they understand thoroughly my proposed solution and any positive or negative consequences from it. I believe these skills will translate well to my desired career path as well as my life in general moving forward.
Many people have never considered the fact that effective listening is a vital part of the communication process. As learned, listening consists of the following activities: selecting, attending, understanding, remembering, and responding. In conjunction with that, there are several skills that individuals need to possess in order to assist them with effectively listening to others during the communication process. I think the most important skill that I possess is listening to understand both major ideas and details. This is a skill that I have to work on continuously to become good at. Learning how to ask clarifying questions pertaining to major themes and underlining information helps me to problem solve quickly and effectively. In my profession, I have lead teams that have consisted of anywhere from 35-250 employees. In my various leadership positions, making leadership decisions by actively listening to my associates is key when trying to accomplish the company’s vision, goals, and directives. Giving a person my full attention when they are speaking was difficult for me for some time. However, I have learned that many conversations need to happen behind closed doors, with no distractions for true understanding to
Effective communication is helpful in the workplace. Employees’ should learn how to communicate very well. Effective communication runs everyone’s work smoother. Having verbal communication skills means we are able to communicate effectively and one way to achieve this skill is to have an active listening skill as well. This skill will help to ensure that verbal messages are received as intended. We can give and receive the messages clearly which is very important to avoid ambiguity during conversations. Active listening is a vital quality a person should have because it helps to build understanding to relationships that leads to strong connections with one person to another. At working place, active listening provides benefits such as
I also feel that all of the topics that explained proper communications are very valuable to me. I have always struggled with communication, because I have been a shy, quiet person all of my life. However, I have always loved written communication, because it gives me time to think about what I should say to someone. It is hard for me to interject when I’m engaged in a conversation, because I hate being rude to people. Consequently, when I talk with people in person or verbally, I have the tendency to let them control the conversation. On the other hand, this also makes me an excellent listener and helps me to assess people’s motives behind what they say. This course has taught me the importance of attuning professional verbal communication with professional written communication and listening skills.
Many argued that the way we interact with others define who we are. Skills such as listening can help us deal with confusion and prevent misunderstanding. People with assertiveness skills are mostly known to be confident and comfortable in some critical situations. Those who have the negotiation skills are prepared to conclude or discuss deal settlement or contract settlement. Furthermore, in an organization a good feedback method can help staff or a company to improve. Communication skills such as persuasion allow us to convince the audience and to lead toward goal achievement. Nevertheless interview and coaching bring out our capacity to support and understand others.
The active listening that must take place in the workplace goes beyond just the hearing of the words that are spoken by the sender. In the business world, listening skills are acknowledged as a means "to improve customer satisfaction, build partnerships, and maintain relationships among supervisors and employees" (Shipley, 2010, p. 126). It is for this reason that management and staff alike, work together to improve its existence in the workplace.
Communication skills are a critical component of any career field, its main purpose is to transmit a message so that it is clear. Communication can be used to
One of the most common workplace issues that most companies deal with at some point in their business development is communication. Communication is one of the most important skills needed to be successful in the business world, but it also can be one of the most difficult things a company has to go through and learn how to do in both an effective and efficient way. Each employee has a different personality and way of doing certain things, so in turn, each employee also has his or her own way of communicating. To be an effective manager, one has to realize each employee’s way of communication and try to use that to benefit conversations and meetings in the future. As John Kikoski stated in his publishing on effective communication, “Managers devote more time to communicating on the job than any other activity. Approximately 75 percent of a manager’s day is spent communicating—listening, speaking, reading, and writing” (1993). Keeping the lines of communication open are very important to keep a business successful and to also keep the employees happy and satisfied with their jobs.
Good communication skill in business motivate the employees and a highly communicative employee becomes more productive, creative and inspire for work.
To effectively communicate I must construct, maintain, and flourish personally, and in the workplace by following the SOP. I have learned in my many years of practicing various communication skills to set a good example with the way I dress, speak, and the quality of work I produce. I have to act the way I want the employees to act. This includes being professional, and on time. I have learned that public speaking will be one of the most used items one will ever acquire--- it is a practical and vital skill in all jobs. Another vital communication piece has been to always maintain eye contact because, it adds validity to what you are saying. I have learned that effective communication skills can contribute to an argument and help persuade people to my way of thinking.
In the nutshell, communication skills are required to achieve business objectives by global organization to not just survive but to thrive extensively.