32) Which of the follow ing steps in Xerox's 10-step process to benchmarking involves predicting whether the per for mance gap for the benchmarked processes will narrow or widen in the coming years? A) determine the current per for mance gap B) plan and conduct the investigation C) develop action plans D) project future perfor mance levels E) implement specific actions and monitor progress

Practical Management Science
6th Edition
ISBN:9781337406659
Author:WINSTON, Wayne L.
Publisher:WINSTON, Wayne L.
Chapter2: Introduction To Spreadsheet Modeling
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32) Which of the following steps in Xerox's 10-step process to benchmarking involves predicting
whether the per for mance gap for the benchmarked processes will narrow or widen in the
coming years?
A) determine the current per for mance gap
B) plan and conduct the investigation
C) develop action plans
D) project future perfor mance levels
E) implement specific actions and monitor progress
Transcribed Image Text:32) Which of the following steps in Xerox's 10-step process to benchmarking involves predicting whether the per for mance gap for the benchmarked processes will narrow or widen in the coming years? A) determine the current per for mance gap B) plan and conduct the investigation C) develop action plans D) project future perfor mance levels E) implement specific actions and monitor progress
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