A call center has 60 employees on‐line, each of whom make one phone call every 3 min on average, and talk on average for 2 min. Each call costs 15¢.What is the total traffic in erlangs?How many circuits are required for a GoS of 1%?How much should the yearly (250 working days, 8 working hours a day) lease price be for the company to make a 50% saving in its telephone bills over the first 3 years?Assume the lease set‐up fee of $30,000 should be paid over a period of 3 years.

Solution a) The correct answer is 1200 erlangs 1 phone call with a call handling of 3 min 1 x 20 =…

Answered: A call center has 60 employees on‐line,…

7th Edition

ISBN:9780133594140

Author:James Kurose, Keith Ross

Publisher:James Kurose, Keith Ross

Chapter1: Computer Networks And The Internet

Section: Chapter Questions

Problem R1RQ: What is the difference between a host and an end system? List several different types of end...

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A call center has 60 employees on‐line, each of whom make one phone call every 3 min on average, and talk on average for 2 min. Each call costs 15¢.

What is the total traffic in erlangs?
How many circuits are required for a GoS of 1%?
How much should the yearly (250 working days, 8 working hours a day) lease price be for the company to make a 50% saving in its telephone bills over the first 3 years?

Assume the lease set‐up fee of $30,000 should be paid over a period of 3 years.

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