A customer asks you over phone how much will cost to upgrade memory on her desktop system to 16 GB. She is a capable Windows user and able to access BIOS/UEFI setup using the user power-on password you set up for her. Which actions can you ask the customer to perform as you direct her over the phone to get the information you need and develop an estimate of the upgrade’s cost? While building a high-end gaming system, you are attempting to install the EVGA GeForce GTX 1080 graphics card and discover there is not enough clearance above the motherboard for the card. What is your best solution?

A+ Guide To It Technical Support
10th Edition
ISBN:9780357108291
Author:ANDREWS, Jean.
Publisher:ANDREWS, Jean.
Chapter2: All About Motherboards
Section: Chapter Questions
Problem 7TC
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PLZ help with the follownig:

  1. A customer asks you over phone how much will cost to upgrade memory on her desktop system to 16 GB. She is a capable Windows user and able to access BIOS/UEFI setup using the user power-on password you set up for her. Which actions can you ask the customer to perform as you direct her over the phone to get the information you need and develop an estimate of the upgrade’s cost?
  2. While building a high-end gaming system, you are attempting to install the EVGA GeForce GTX 1080 graphics card and discover there is not enough clearance above the motherboard for the card. What is your best solution?
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